High-effort’ customer service transitions impact CX
Sixty-two percent of customer service channel transitions are "high-effort" for customers, according to Gartner, which adds that less than half of customers who experience a high-effort transition will use self-service again for their next interaction. A Gartner...
Why Threads is a genuine threat to Twitter
With the new Threads social media platform on the rise - destined, some say, to reshape how we communicate, promote brands, and engage with each other - an exciting new era is seemingly underway. "Among the launch of numerous social media platforms over the years,...
Climate change poses threat to Africa
Weather across sub-Saharan Africa has become more extreme and unpredictable in the twenty-first century, a trend that climate scientists project will become more pronounced in future decades. This is the key finding confirmed by a report by Greenpeace Africa and the...
Brazilian banking malware goes global on smartphones
While monitoring a Windows campaign from Guildma banking malware, Kaspersky researchers found URLs distributing not only a malicious .ZIP file for Windows, but also a malicious file that appeared to be a downloader to install Ghimob - a new banking Trojan. Upon...
Covid-themed threats, Powershell malware surge
During the second quarter of 2020, an average of 419 new threats per minute were recorded, while overall new malware samples grew by 11,5%. According to the latest McAfee Threats Report, a significant proliferation in malicious Donoff Microsoft Office documents...
Technology key to reducing inequality
Africacom 2020 - The South African government is ramping up policies aimed at using digital technology to reduce inequality, create opportunities and reap the benefits of ICT for a post pandemic social and economic revival. This was the message from Minister of...
Renewed focus on personal health during lockdowns
According to a new survey in conjunction with Fitbit, people are becoming more conscious of their personal health and activity in the wake of local lockdowns and are placing greater priority on improving their health and wellbeing. While most respondents stated that...
ICT infrastructure key to boosting Africa’s post-pandemic economy
Kathy Gibson reports from the Better Africa Summit at AfricaCom 2020 - While ICT infrastructure is vital for Africa's post-pandemic recovery, it won't achieve anything on its own. This is the word from Paul Michael Scanlan, chief technology officer of Huawei, who...
Sales reps have worst data proficiency in the organisation
Frontline and overlay sellers have the lowest data proficiency in organisations despite their focus on sales data and buyer activity, according to Gartner. The Gartner State of Sales Analytics report reveals that sales reps are considered to have among the worst data...
12-month high for crypto Fear and Greed Index
The crypto Fear and Greed Index has grown by 119,51% year-on year, according to new data from Stock Apps. As of yesterday (9 November) the index was at 90 points, representing an all-time high in the past year. For the Crypto Fear and Greed Index, the value of zero...
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Business Analyst
My client involved in the international financial industry (designs systems for 13 international banks) is looking for an Intermediate Business Analyst to join their team General Purpose of the Position:As a key player in the team, you will be accountable for defining...
Systems Analyst
Nationality: South African citizen or permanent resident with valid SA IDJob Title: Business /Systems AnalystJob Location: CenturionIndustry: Information Technology Introduction: The System Analyst is a key role in Nexi Payments and is accountable to drive efficiency...
Network Engineer
Key Responsibilities Knowledge of copper and fibre cabling standards- Provide technical support to other internal departments on system designs.- Site Survey and Site Design for Wi-Fi requirements- Implementation and build including Configuration of installed access...
Support Engineer – Western Cape Cape Town
iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are seeking a talented and customer-focused Support Engineer to join our team. The successful candidate will be responsible for providing technical support, troubleshooting, and ensuring a high...
Business Analyst – Gauteng Centurion
My client involved in the international financial industry (designs systems for 13 international banks) is looking for an Intermediate Business Analyst to join their team General Purpose of the Position:As a key player in the team, you will be accountable for defining...
Systems Analyst – Gauteng Centurion
Nationality: South African citizen or permanent resident with valid SA IDJob Title: Business /Systems AnalystJob Location: CenturionIndustry: Information Technology Introduction: The System Analyst is a key role in Nexi Payments and is accountable to drive efficiency...
Network Engineer – Gauteng Johannesburg Region
Key Responsibilities Knowledge of copper and fibre cabling standards- Provide technical support to other internal departments on system designs.- Site Survey and Site Design for Wi-Fi requirements- Implementation and build including Configuration of installed access...
Business Intelligence Tester
My client based in Cape Town (Northern Suburbs) is currently looking for a Business Intelligence Tester to join them on an independent contract basis IT / Finance Responsibilities All manual testing activities during all phases of the SDLC from analysing business...
Applications Developer
To design code and modify complex websites, web based Business and Mobile applications (Apps) and Information and Interactive Portals (staff and clients) in order to support the organisational strategies and goals relative to internal and external communications. To...
Business Analyst
Nationality: South African citizen or permanent resident with valid SA IDJob Title: Business /Systems AnalystJob Location: CenturionIndustry: Information Technology Introduction: The System Analyst is a key role in Nexi Payments and is accountable to drive efficiency...
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