Customer experience BPO to near 12% growth
The global customer experience (CX) business process outsourcing (BPO) market is anticipated to reach $199,83-billion by 2030 and is projected to grow at a CAGR of 11,9% from 2024 to 2030, according to a new report by Grand View Research. CX BPO involves the...
European smart meter penetration hits 60%
More than 60% of the electricity customers in EU27+3 had a smart meter at the end of 2023. The market is set for stable growth with a total of more than 88-million smart electricity meters forecasted to be deployed across the region from 2024-2028. This was among...
Users warned to beware of celeb whims in crypto trading
Cryptocurrency volatility is not necessarily a bad thing - but it could be if your investment decisions are driven by the whims of celebrities like Elon Musk. This is the word from Nigel Green, chief executive and founder of deVere Group, as bitcoin, the biggest...
ConCourt upholds Altron Nexus contract with Tshwane
The Constitutional Court has upheld a judgement in favour of Altron Nexus relating to a City of Tshwane contract, according to a statement from Altron. In July 2019, the Gauteng High Court set aside an Altron Nexus contract with the City of Tshwane due to the city not...
Resilience in customer relationships vital
Organisations must build resiliency into the relationships they have with their customers. According to IDC's latest report "Asia/Pacific excluding Japan (APEJ) Future of Customers and Consumers Technology Index: Building Resiliency into Customer Relationships",...
Digital world demands a new way of selling
B2B sales organisations must deliver a seller-assisted digital buying experience to customers in order to succeed in today's digital-first environment, according to Gartner. This is because, while 43% of B2B customers prefer to not interact with a sales rep at all,...
Double-digit growth for hardcopy peripherals
The worldwide hardcopy peripherals market expanded for the third quarter in a row in the first quarter of 2021 (1Q21) with shipments growing 19,3% year over year to approximately 25,5-million units. Shipment value also increased during the quarter with year-over-year...
Digital transformation and the role of hybrid cloud
Kathy Gibson reports from the IDC CIO Summit – Hybrid cloud is a complex and challenging issue – and the prevailing myths and misinformation don’t help organisations grappling with it. Abdul Moosa, chief technology officer of CoCre8 Technology Solutions, points out...
Digital transformation, resilience key to business survival
Kathy Gibson reports from the IDC CIO Summit - With all the changes that Covid-19 has brought about over the past year, a massive 62% of South African CIOs have accelerated their digital transformation initiatives. "This is a positive indicator that digital technology...
Quantum computing edges into the mainstream
Investments in quantum computing are expected to increase in the next 24 months, according to new survey results from International Data Corporation (IDC). The number of organisations allocating more than 17% of their annual IT budgets for this technology are expected...
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