Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Visa’s ‘She’s Next’ program open for applications
For the second year running, Visa, in partnership with Absa, is rolling out its global advocacy programme, She’s Next, across South Africa – and entries are now open. According to the 2022 GEM SA survey, although women's involvement in entrepreneurship showed a...
New IP transit gateway for Africa opens in Joburg
Independent IP transit provider Workonline Communications has expanded its reach with a new point of presence (PoP) at Equinix’s JN1 data centre in Johannesburg. The relationship between Workonline Communications and Equinix have had a relationship since 2013, when...
Ethernet campus switch sales see Q1 surge
According to a recently published report from Dell’Oro Group, 1Q 2025 worldwide Ethernet Campus Switch revenues grew by 3% year-over-year (Y/Y), with a sharp contraction in China pulling down worldwide sales. “As we predicted, the Ethernet Campus Switch market has now...
Security, infrastructure drive C-suite misalignment on GenAI
There is a serious misalignment among C-suite leaders when it comes to business goals and operational readiness for generative artificial intelligence (GenAI) deployment. This is the headline finding from a new NTT Data report, “The AI Security Balancing Act: From...
Hybrid working key to prevent quiet quitting
Employers who micromanage their team's working patterns and locations risk losing top-tier talent to “quiet quitting”, a new study has revealed. International Workplace Group explored the main reasons why workers are most likely to “quiet quit”, a workplace term...
Human agents essential amid AI integration challenges
By 2027, 50% of organisations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner. This shift comes as many companies struggle to achieve their “agent-less” staffing goals, highlighting the complexities...
Habib Mahakian to lead Dell SA
Following the departure of Doug Woolley last month, Habib Mahakian has been appointed as vice-president and MD of Dell Technologies South Africa, expanding on his current role as vice-president: emerging markets. At a time when AI and digital transformation are...
New hacktivist threat poses global risks
Newly-emerged hacktivist group DieNet has claimed responsibility for more than 60 distributed denial-of-service (DDoS) attacks in just two months, including its most recent and widely reported action: the global disruption of X (formerly Twitter). The DieNet group...
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Visa welcomes African fintech startups to accelerator program
Visa has announced the startups shortlisted from across Africa to participate in the second cohort of its Africa Fintech Accelerator program. As part of Visa's work to unlock financial innovation across the continent, the biannual program offers 12 weeks of 1:1...
Trend Micro expands AI-powered cybersecurity platform
Trend Micro has launched significant additional AI-powered functionality in its platform to secure organisational use of AI and better manage the risks associated with mass adoption of new AI tools. Co-founder and CEO Eva Chen comments: "Great advancements in...
Kaspersky addresses email threats
Kaspersky has announced a significant update to its Kaspersky Security for Mail Server, designed to strengthen systems against emerging email threats. The latest version of Kaspersky Security for Mail Server features advanced functionality for content filtering,...
PayRetailers expands into Africa
PayRetailers, a Latin America payment processor inhas announced its new expansion to Africa. With coverage across four countries, the company offers a unified payment solution for cross-border online merchants looking at Africa as their next move for strategic growth....
Insurer warns of hidden implications of drone use
In recent years, drones have transformed from military apparatus to infiltrating almost every type of industry under the sun, including agriculture. According to Industry ARC, South Africa's small drone market is experiencing rapid growth, and is expected to reach...
Biometrics is the future of air travel
For anyone frustrated by the never-ending need to produce travel documents, passports, boarding cards, declarations, and approvals at multiple checkpoints along the air travel journey, then biometrics is the answer. Fortunately, it is also the future, write Stephen...
The magnificent seven of industrial software development
There's fast paced and there's supersonic, and the latter certainly applies to the evolution of software or more specifically industrial software. The last year has seen the industrial software step to the fore to take over the mundane, repetitive and sometime...
Syntech product roadshow coming to Durban on 21 May
Syntech Distribution is hosting its inaugural product roadshow in uMhlanga on Tuesday 21 May 2024. Are you a reseller that isn't registered with Syntech yet? Then this event is an absolute must for your business! Join us to discover top-tier, curated technology...
LG is Energy Star Partner of the Year
LG Electronics (LG) has been named 2024 Energy Star Partner of the Year-Sustained Excellence by the US Environmental Protection Agency and US Department of Energy. This marks the 11th time since 2012 that LG has been named Partner of the Year. "Energy Star supports...
Avaya elevates customer engagement with Edify acquisition
Avaya's recent acquisition of Edify is a strategic move, capitalising on the evolving dynamics of customer experience. This acquisition not only positions Avaya to cater to the growing demand for proactive, relationship-oriented customer engagement, but also aligns...
Junior PHP Developer – Gauteng Johannesburg Region
One of our clients is looking for a Junior PHP Developer. Key Requirements The position supports a customer focused team in their daily delivery of motivational reward, recognition and Incentive based on-line reward programmes.Current experience with PHP 5.3, PHP 5.4...
Technical Service Scheduler
Technical Service Scheduler Location: Roodepoort. Gauteng Salary: R22,000 (Negotiable depending on experience) + BenefitsAbout the Role: Our client is looking for an experienced Technical Service Scheduler to join their Service Department. This role involves...
MICROSOFT DYNAMICS SOLUTION ARCHITECT 365
PURPOSE OF JOB The Microsoft Dynamics 365 Finance & Operations (F&O) and Supply Chain Solution Architect will lead the design, implementation, and optimization of D365 F&O and Supply Chain Management solutions for clients. This role requires deep expertise...
Mid-Level Software Engineer
Our client is looking for a Mid-Level Software Engineer based in CPT Key Requirements 4 years' experience.BSc/ BTech/ [URL Removed]C/C++MATLABC#PythonGitShould you meet the requirements for this position, please email your CV to [Email Address Removed] You can also...
Technical Service Scheduler – Gauteng Roodepoort
Technical Service Scheduler Location: Roodepoort. Gauteng Salary: R22,000 (Negotiable depending on experience) + BenefitsAbout the Role: Our client is looking for an experienced Technical Service Scheduler to join their Service Department. This role involves...
MICROSOFT DYNAMICS SOLUTION ARCHITECT 365 – Gauteng Woodmead
PURPOSE OF JOB The Microsoft Dynamics 365 Finance & Operations (F&O) and Supply Chain Solution Architect will lead the design, implementation, and optimization of D365 F&O and Supply Chain Management solutions for clients. This role requires deep expertise...
Mid-Level Software Engineer – Western Cape Cape Town Region
Our client is looking for a Mid-Level Software Engineer based in CPT Key Requirements 4 years' experience.BSc/ BTech/ [URL Removed]C/C++MATLABC#PythonGitShould you meet the requirements for this position, please email your CV to [Email Address Removed] You can also...
Technical Test Analyst
We're hiring a Technical QA on behalf of a well-established financial services environment that values technical excellence, collaboration and continuous growth. If you're experienced in both Manual and Automation testing, this could be the right fit. The role...
Technical Test Analyst
My client based in Cape Town is currently looking for a Technical Test Analyst to join their team on a contract basis. IT / Finance Responsibilities Analyse requirements and design test casesPerform manual and automated testing (Unit, SIT, UAT, Regression,...
Technical Test Analyst – Western Cape Cape Town Region
We're hiring a Technical QA on behalf of a well-established financial services environment that values technical excellence, collaboration and continuous growth. If you're experienced in both Manual and Automation testing, this could be the right fit. The role...
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