Customer experience BPO to near 12% growth
The global customer experience (CX) business process outsourcing (BPO) market is anticipated to reach $199,83-billion by 2030 and is projected to grow at a CAGR of 11,9% from 2024 to 2030, according to a new report by Grand View Research. CX BPO involves the...
European smart meter penetration hits 60%
More than 60% of the electricity customers in EU27+3 had a smart meter at the end of 2023. The market is set for stable growth with a total of more than 88-million smart electricity meters forecasted to be deployed across the region from 2024-2028. This was among...
Employees feel increasingly disconnected
Onboarding programs have missed the mark for years in making new hires feel connected to their organisation and, due to the Covid-19 pandemic, it's crucial for HR leaders to update and improve these initiatives to set up new hires for success, according to Gartner....
Lockdowns hit sales of large format displays
Sales of large-format displays (LFDs) in Western Europe (WE) during 2020 were significantly affected by the pandemic and there have been little signs of recovery in early Q1 2021, according to the latest data published by Context. Declining sales reflected the impact...
China accounts for 70% of top smartphone vendors
Data acquired by Finbold indicates that China hosts about 70% of the top ten smartphone vendors globally as of 2020. Despite the Chinese dominance, South Korea's Samsung has the largest market share at an estimated 19,2%. Apple is the only US vendor on the list with a...
OBS warns users not to take the bait
With an increase in banking fraud, and a modus operandi of targeting online transactions, banks are continuing to evolve their products, services and systems to try and stay ahead of fraudsters. This is being achieved through the development and introduction of...
Supply chain disruption highlights need for better technology
Events of the past year have upended the procurement industry, illustrating the fragility of a complex international supply chain and forcing a sea change in the industry. However, according to the 2021 Supply Chain Insights Global Survey from IHS Markit, supply chain...
Microsoft still the most-imitated brand for phishing
Microsoft was again the brand most frequently targeted for phishing attacks in the first quarter of 2021, as it was in Q4 2020. According to Check Point Research's new Brand Phishing Report for Q1 2021, 39% of all brand phishing attempts were related to the technology...
Finance leaders risk overinvesting in new analytics
Many finance leaders have transformation plans that seek to expand the role of their analytics portfolios, without recognising the improvement in enterprise-wide access to analytics capabilities that were previously the sole domain of finance, According to Gartner,...
Fintech investments plummeted during pandemic
The year 2020 was a challenging year for many fintechs. The global slowdown in funding caused by the Covid-19 led to a significant drop in the number of venture capital deals and brought uncertainty for many companies operating in this market. According to data...
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Business Interlligence Developer / Analyst (PowerBI) at Reverside
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