Kathy Gibson reports - As one of South Africa’s largest business process outsourcing (BPO) providers, CCI faces a perpetual challenge in staffing its contact centres with skilled agents and managers. Conventional wisdom dictated that the best agents fitted a narrow...

Kathy Gibson reports - Business process outsourcing (BPO) is a complex business requiring sophisticated and stable technology that integrates seamlessly and securely into clients’ operational systems. “We handle 80 different technology stacks and the associated...

Over 5-million years ago wolf-sized otters and leopard-sized relatives of living wolverines (members of the weasel family that look more like badgers than wolves) lived along the West Coast of South Africa. This is according to recent discoveries by scientists at the...

Just weeks after winding down their operations, companies are being asked to restart their engines at an unprecedented rate as lockdown rules are gradually relaxed. The challenge is complicated by uncertainties about the progression of Covid-19 and the social,...

In early 2020, a series of targeted attacks on industrial organisations in various regions was reported. According to the latest Kaspersky ICS CERT findings, these hits were focused on systems in Japan, Italy, Germany, and the UK. The list of targets included...

The Covid-19 pandemic has thrown the world into crisis, with business declining as lockdowns drive a global economic downturn. In this environment, organisations are looking for ways to cut costs as far as possible. Linux could be a big part of the solution to this...

According to the IDC Worldwide Quarterly Mobile Phone Tracker, the EMEA smartphone market is expected to contract by close to a quarter in value terms in the three months to the end of June, after a relatively strong first three months to the year. Measured in retail...

According to research by International Data Corporation (IDC), shipments of EMEA traditional PCs (a combination of desktops, notebooks, and workstations) will total 68,3-million in 2020, a 6,3% YoY decline. Immediate demand generated by Covid-19 lockdown will result...

As countries around the world continue to struggle with the Covid-19 pandemic, International Data Corporation (IDC) expects the global economy to face challenges as consumers and businesses cope with financial hardship among other losses. Due to these factors, IDC's...

A survey by Xpatweb shows that 44% of employers are faced with work visas for their expatriate workers that are about to expire or will expire during the Covid-19 lockdown. By Marisa Jacobs, director and head of immigration and mobility at Xpatweb The survey gives a...