Customer service, support set for transformation
Generative AI, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to Gartner. "The common theme of these three technologies are their ability to streamline the customer journey and enable...
WLAN market continues to boom
According to a report from Dell'Oro Group, H3C was the first major manufacturer to recognise revenues for commercially available, enterprise-class WiFi 7 Access Points (APs) as the overall Wireless LAN market grew to nearly $3-billion during the second quarter of...
Taiwan chipmaker to open US plant
Taiwan Semiconductor Manufacturing will build a chip factory in the US. The new factory will most likely produce chips for smartphones and similar devices. The factory, which will be built in Arizona, will employ about 1 600 people directly. It should be operational...
Smartphone sales relatively strong, despite lockdowns
Smartphone shipments across EMEA dropped by 8% year-on-year in the first quarter as countries across the region began to respond to the spread of coronavirus and lock down local economies. In total, companies shipped 76,9-million smartphones in 1Q20. "Considering the...
Cloud the bright spot in IT outlook
Worldwide IT spending is projected to total $3,4-trillion in 2020, a decline of 8% from 2019, according to the latest forecast by Gartner. The coronavirus pandemic and effects of the global economic recession are causing CIOs to prioritise spending on technology and...
Paying ransomware doubles the cost of recovery
Paying cybercriminals to restore data encrypted during a ransomware attack is not an easy and inexpensive path to recovery. In fact, the total cost of recovery almost doubles when organizations pay a ransom, according to global survey from Sophos, "The State of...
LTE, 5G spending set to soar
Driven by increasing demand from branch, mobile, and Internet of Things (IoT) customers, International Data Corporation (IDC) expects LTE routers to experience double-digit growth in 2020. 5G wireless routers will add to this year's forecast, supported by initial...
Storage to continue strong growth trajectory
Despite the dramatic decline in worldwide IT spending brought on by the Covid-19 pandemic, International Data Corporation (IDC) expects the Global StorageSphere - the worldwide installed base of storage capacity - will continue to expand. In a new update to its Global...
Altron boosts EBITDA and revenue
Altron has announced an increase in EBITDA of 14% to R1,8-billion in the year to end February, while revenue increased 6% to R16,7-billion during the same period. Headline earnings per share from continuing operations were up 2% to 182 cents while basic earnings per...
Datatec anticipates increased earnings
Datatec has published a trading statement for the financial year ended 29 February 2020, alerting shareholders it expects all earnings per share metrics for the period to be more than 20% higher than the reported earnings for FY19. underlying earnings per share is...
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