High-effort’ customer service transitions impact CX
Sixty-two percent of customer service channel transitions are "high-effort" for customers, according to Gartner, which adds that less than half of customers who experience a high-effort transition will use self-service again for their next interaction. A Gartner...
Why Threads is a genuine threat to Twitter
With the new Threads social media platform on the rise - destined, some say, to reshape how we communicate, promote brands, and engage with each other - an exciting new era is seemingly underway. "Among the launch of numerous social media platforms over the years,...
Telkom engages labour on retrenchments
Telkom will commence a consultation process with organised labour as part of the section 189 process today (22 January). The section 189 process is a section of the Labour Relations Act which sets out the guidelines for retrenchment procedures. Telkom approached the...
CEOs in innovation conundrum
While a majority of CEOs express strong confidence in the effectiveness of their current information technology (IT) systems, most are struggling to achieve levels of innovation that drive growth and revenue, according to a global study by Accenture. "Your Legacy or...
Businesses still on starting blocks in sustainable development
An analysis by PwC of over 1000 published reports from listed, private and public sector organisations (including 48 from South Africa), highlights that with only 10 years to deliver the Sustainable Development Goals (SDGs), there is a great deal of work to be done if...
Trend’s factory honeypot traps malicious attackers
Trend Micro has announced the results of a sophisticated six-month operational technology (OT) honeypot operation imitating an industrial factory, aimed at attracting fraud- and financially-motivated exploits. The investigation revealed that unsecured industrial...
$11bn in cryptocurrency lost to hackers
Data calculated by InsideBitcoins shows that over $11-billion worth of cryptocurrencies has been stolen in different hackings of exchanges, wallets and mining platforms. The biggest platform to suffer a significant hacking was Tokyo's Mt.Gox cryptocurrency exchange....
The case for UK investment into Africa
Africa is on the cusp of unmatched economic transformation, and the UK must engage in a "partnership of change". This is the word from African Development Bank president Akinwumi Adesina, in yesterday's keynote address at a UK Parliamentary Symposium. "The Africa of...
Submarine cable restoration process gets underway
Gale force Cape Town winds that have kept the ship tasked with fixed two submarine cable breaks confined to port have subsided, and the repair process can now get underway. A simultaneous dual cable break that occurred in the early hours of last Thursday, 16 January...
MTN launches TikTok data bundles
MTN has launched a number of customised data bundles aimed at the rising number of TikTok users in South Africa. The new bundles are available to all prepaid customers on *136*2# from as little as R5 for a 100Mb daily bundle. TikTok is a short-form video sharing app...
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Senior IT Developer (Hybrid)
Our client in the logistics industry based in Port Elizabeth is currently looking to employ a Senior IT Developer (Hybrid).Purpose:Support the software development process within the organisation by providing technical insights and direction throughout the SDLC....
IT Specialist
IT ManagerGrow and develop your career with this fantastic opportunity! R45 000 - R65 000Improve and maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.Oversees...
IT Support (Level 3+)
Level 3 IT Support(Work hours -> 3pm-11pm/4pm-12pm) Our client is a fast-growing Managed Service Providers (MSP) located in the US, that specializes in technology solutions for small and mid-size businesses. As an MSP they become an extension of their clients and...
Data Analyst
Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a Data Analyst to join our financial services client based in Sandton for a 12-months contract role.What you will be doing / What...
Systems Engineer: Technical and Infrastructure
Our client - CAPRISA - is an award-winning global research organisation located on the campus of the Nelson Mandela School of Medicine in Durban, South Africa and undertakes research in HIV, TB and Covid at four clinical research sites in KwaZulu-Natal.CAPRISA's goal...
Senior Compass Oracle ETL Developer
GoldenRule is recruiting for a Leader in the Insurance Industry. We are searching for a Senior Compass Oracle ETL Developer to join a highly dynamic and fast paced team. The role is HybridOracle PL/SQL - RequiredCOMPASS database is essentialDatawarehouse experience is...
Test Analyst – Gauteng Pretoria CBD
Our client based in Pretoria is urgently looking for a Test Analyst to be on a 12 months renewable contract Qualifications/ Certification:- Degree / Diploma in a relevant field.- ISTQB TA or equivalentThe following is required:- Experience in testing in a OBIEE BI...
Senior IT Developer (Hybrid) – Eastern Cape Gqebera
Our client in the logistics industry based in Port Elizabeth is currently looking to employ a Senior IT Developer (Hybrid).Purpose:Support the software development process within the organisation by providing technical insights and direction throughout the SDLC....
IT Specialist – Remote Remote
IT ManagerGrow and develop your career with this fantastic opportunity! R45 000 - R65 000Improve and maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.Oversees...
IT Support (Level 3+) – Western Cape Cape Town Region
Level 3 IT Support(Work hours -> 3pm-11pm/4pm-12pm) Our client is a fast-growing Managed Service Providers (MSP) located in the US, that specializes in technology solutions for small and mid-size businesses. As an MSP they become an extension of their clients and...
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