ChatGPT opens new doors
Ever since OpenAI launched Chat Generative Pre-Trained Transformer (GPT), it has emerged as a trending discussion among companies across industries. ChatGPT, which can be useful for a variety of applications such as chatbots, virtual assistants, customer service, and...
Generative AI dominates Twitter influencer discussions
Generative artificial intelligence (Generative AI) has become the latest Internet sensation with the introduction of ChatGPT and has created a rush among tech giants to put generative AI to work across industries. Against this backdrop, Twitter influencer discussions...
CX, CRM the fastest-growing applications
Worldwide spending on customer experience and relationship management (CRM) software grew 15,6% to reach $48,2-billion in 2018, according to research from Gartner. CRM remains both the largest and the fastest growing enterprise application software category. Worldwide...
Manufacturing leads in hybrid cloud implementation
The manufacturing industry’s hybrid cloud usage and plans outpace the global average across industries. The deployment of hybrid clouds in manufacturing and production companies has currently reached 19% penetration, slightly ahead of the global average. Moreover,...
Poor data mastery stymies ability to derive value
On average, fewer than 40% of companies in Europe, the Middle East and Africa (EMEA) are confident they can master their data – that is manage, secure and gain insight from data, and use it responsibly. Capabilities in these four areas aren’t projected to increase in...
Alviva buys majority share in Synerg Group
Alviva Holdings, through its subsidiary DCT Holdings, has entered into a sale of shares agreement to acquire 70% of the issued share capital of SynergERP (Synerg SA). Through its subsidiary Alviva International Investments, it has also entered into sale of shares...
African debt high but not unsustainable, says African Development Bank
The African Development Bank remains strong with growing operating revenues and allocable income generated since 2010 reaching $2,5-billion. This is word from the Bank's group Treasurer, Hassatou Diop N'sele, who says that, in 2018, the Bank earned $214-million in...
Business confidence remains pessimistic
The Bureau for Economic Research (BER) reported on 13 June that South African business confidence remained pessimistic during the second quarter of 2019, with more than seven out of 10 businesses unsatisfied with prevailing operating conditions. The Rand Merchant Bank...
Companies spend on customer experience technology
Three-quarters of organisations surveyed by Gartner increased customer experience (CX) technology investments in 2018. Customer analytics continues to be one of the biggest investments, with 52% intending to increase funding in 2019, focusing on customer journey...
Appeal court rules for SAFPS on fraud information
The Southern African Fraud Prevention Service (SAFPS) has won a case against the National Credit Regulator (NCR). “This is critical for the work done by the SAFPS,” says Manie van Schalkwyk of SAFPS. SAFPS was incorporated in 2000 as a non-profit corporation by the...
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