Humans will be more cost-effective than GenAI for CX
By 2030, cost per resolution for generative AI (GenAI) will exceed $3, higher than many B2C offshore human agents, according to Gartner. Rising data center costs, a pivot from subsidised growth to profitability for AI vendors, and increasingly complex use cases that...
How to measure data streaming ROI
Organisations measure their return on investment from both operational and business perspectives. This is one finding from a survey of 200 senior IT and data executives at large companies with an annual revenue of $50-million or more. The study, which was commissioned...
Demand for AI skills in surges
Artificial intelligence (AI) skills are in high demand in the South African job market, with the demand in advertised roles requiring AI expertise increasing by 352% since 2019. This is one of the key insights to emerge from Pnet’s Job Market Trends Report for August...
Africa is most heavily attacked region by cybercriminals
Check Point Research’s latest Global Threat Intelligence Report for August 2025 shows that organisations worldwide faced an average of 1 994 cyberattacks per week and, while this marked a 1% decline from July, it represents a 10% increase YoY - reinforcing that the...
Smartphone attacks are up in 2025
According to Kaspersky data, there were 29% more attacks on Android smartphone users in the first half of 2025 compared to the first half of 2024, and 48% more compared to the second half of 2024. In 2025, Kaspersky detected prominent mobile threats such as SparkCat,...
FTC investigates AI chatbots for children
The Federal Trade Commission (FTC) has ordered seven companies that provide consumer-facing AI-powered chatbots to provide information on how these firms measure, test and monitor potentially negative impacts of the technology on children and teens. AI chatbots may...
Greylisting not the only test of SA’s financial system
With FATF’s review imminent, the country faces more than the risk of remaining greylisted. Outdated and costly international money transfers are undermining competitiveness, increasing trade risks, and deterring investment. By Harry Scherzer, founder and CEO of Future...
A primer on essential first aid skills
World First Aid Day – taking place on September 13 this year – is a reminder that the first few minutes of an emergency are the most critical. Every year, thousands of preventable deaths and injuries occur simply because people don’t know what to do in these moments....
Digital Parks Africa, iXAfrica expand African data centres
Digital Parks Africa (DPA), a 100% South African-owned data centre provider, has partnered with iXAfrica Data Centres, East Africa’s first, hyper-scale, carrier-neutral, AI-ready data centre, to bring world-class data centre services to Southern and East Africa. The...
ER24 and Vodacom reach out to SA’s deaf community
More than 600 000 people in South Africa use sign language and, in 2023, South African Sign Language (SASL) became the country’s 12th official language. Yet speech- and hearing-impaired, as well as deaf communities, still face significant challenges in accessing...
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New data, analytics officer for Cell C
Cell C has announced the appointment of Bryan O'Donovan as chief data and analytics officer, effective May 2024. Prior to his appointment at Cell C, Bryan held a number of key leadership positions, including managing executive roles at Vodacom South Africa, and a...
Fintechs should develop products that address the exact needs of their customers
All around the world businesses are pulling out the stops to achieve growth in what can best be described as challenging economic conditions. Africa is no exception. By Mike Cook, Mukuru head of wallet and VAS, and Lorraine Nyawo, Mukuru head of product domain:...
SARS is upping its debt collection game
If you are in debt with SARS or received a notice of final demand, there's no need for panic, says Thomas Lobban, Tax Legal Specialist at Latita Africa. "You're not the first and you won't be the last; there are generally honest ways to get through this without taking...
E-commerce could boost SME transporters
Since the pandemic, unprecedented numbers of people have embraced technology and shifted to e-commerce. Consequently, transport companies have increased demand. Justin Manson, sales director at Webfleet South Africa, sees this shift as a significant opportunity for...
Global disasters leave multinational insurance customers exposed
With the myriad of crises and challenges taking place around the world, from natural disasters to wars and conflicts abroad, multinationals may not be playing it safe enough when it comes to insuring against international risk. This is according to Mark Sanders,...
How retailers can ride the online shopping wave
Rapid growth in online shopping across most demographics creates a compelling opportunity for agile retailers to expand into new markets, build customer loyalty and grow their revenues. It also means that they will face more competition from shops outside their...
Circular economy can combat the world’s plastic problem
By 2050, global cities could produce 3,88-billion tonnes of waste every single year - and plastic is a significant contributor to this number. Having observed World Earth Day yesterday (22 April 2024), Alison Groves, director: discipline lead built ecology at WSP in...
Here’s where we need to see the sustainability conversation going
The theme for this year's Earth Day 2024 (yesterday, 22 April) is planet versus plastics, emphasising the importance of businesses across the world continuing to play their part in protecting the earth from harm through sustainable business practices. Measures to do...
SMBs can contribute to a more sustainable world
2024 marks our 54th World Earth Day (yesterday, 22 April) and, while we can say a lot about the progress we've made as a society, or not, what I'm left thinking about is the principle that Earth.org, the creators of World Earth Day, run on - collective action. By...
Driving a sustainable digital revolution in Africa
Sub-Saharan Africa stands at the brink of a digital revolution, where telecommunications and technology are poised to be the driving forces behind sustainable socio-economic development. With a youthful population and vast economic opportunities, the region is...
Senior Service Desk Engineer at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture...
BI Analyst – Western Cape Cape Town Region
Our client is seeking a BI Analyst who is willing to work in the field and collaborate closely with farmers. Key Requirements Bachelor's degree in data science, Business Analytics, Engineering, or a related field.Experience in a BI Analyst or similar role is a...
Technical Specialist: Property – Coverage & Origination
About the Role:We are seeking an experienced Technical Specialist in the Property sector to join a dynamic infrastructure investment team. The successful candidate will ensure that property sector investments are technically sound, financially viable, environmentally...
Project Manager
Our client is seeking a Project Manager for a fully in-office role based in Johannesburg. Key Requirements Bachelors Degree in Project Management or related fields; Diploma in Project Management with National Senior Certificate (NSC)Experience Project management in...
Business Analyst – Remote Remote
?? We're Hiring: Business Analyst to support the successful delivery of a SQL Landscape Upgrade project?? About the Role:Our client is looking for a detail-oriented and proactive Business Analyst to play a key role in our SQL Landscape Upgrade Project. This is a...
Senior Business Analyst at Sabenza IT & Recruitment – Gauteng Pretoria
About the Hub:Join a global IT solutions hub that delivers cutting-edge digital innovations and enterprise-scale solutions for leading international clients.Our teams focus on strategic IT development, operations, and transformation across technologies such as SAP,...
Senior Project Manager (App & Infrastructure)
Experience working with telecom and VoIP vendors.Coordination with vendors for installations, upgrades, and incident resolution.Working well with cross-functional teams, including specialists, BAs, business users and vendors.Well-developed organisational/documentation...
Business Analyst (Senior) 3331
Design and optimize business processes to improve efficiency and effectiveness.Collaborate with stakeholders to define business requirements and objectives.Requirements management, communication and organisation.Document requirements in appropriate detailed user...
Senior Project Manager (App & Infrastructure) – Gauteng Johannesburg
Experience working with telecom and VoIP vendors.Coordination with vendors for installations, upgrades, and incident resolution.Working well with cross-functional teams, including specialists, BAs, business users and vendors.Well-developed organisational/documentation...
Business Analyst (Senior) 3331 – Gauteng Pretoria
Design and optimize business processes to improve efficiency and effectiveness.Collaborate with stakeholders to define business requirements and objectives.Requirements management, communication and organisation.Document requirements in appropriate detailed user...
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