Self-service and live chat to be top customer service technologies by 2027
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, says Gartner. A survey of 265 customer service & support...
FNB warns about new fraud
FNB has warned the public about a fraud that involves criminals selling FNB Business Accounts to individuals who reside outside the borders of South Africa, particularly in Zimbabwe and Mozambique. The fraud sees criminals falsely presenting themselves as FNB...
Nvidia Blackwell takes pole position in MLPerf inference results
The Nvidia Blackwell platform set records inthe latest MLPerf Inference V5.0 benchmarks. Marking Nvidia’s first MLPerf submission using the Nvidia GB200 NVL72 system, a rack-scale solution designed for AI reasoning, the testing reflecting some of the most challenging...
The world spent $8,5trn on IT devices in a decade
Every year, consumers and businesses pour staggering amounts of money into IT devices- desktop PCs, laptops, tablets, mobile phones, and printers. While annual spending has fluctuated since 2021, the past three years have seen steady growth, pushing the market toward...
SA’s young scientists shine in Beijing
Team South Africa made an incredible impact at the Beijing Youth Science Creation Competition (BYSCC), held in China, earning prestigious awards for their outstanding scientific projects after competing against some of the brightest young scientists from around the...
MTN’s Ralph Mupita elected as GSMA deputy chair
The GSMA board of directors has elected Ralph Mupita as deputy chair for the remainder of the board term, until the end of 2026. In this role, he will support the chair and board in overseeing the strategic direction of the organisation, which represents the world’s...
Advanced Triada trojan found on counterfeit smartphones
Kaspersky has uncovered a new, sophisticated version of the Triada Trojan preinstalled on counterfeit Android smartphones allegedly sold through unauthorised retailers. Embedded in the system firmware, the malware operates undetected and grants attackers’ full control...
At 60, Altron pivots to focus on platforms, services
As it marks 60 years since its founding, South African electronics giant Altron is looking forward to the next 60 with a fresh focus. Born during the rapid industrialisation boom of the 1960s, Altron has successfully reinvented itself several times in the decades...
Economic concerns send CEO confidence plummeting
Merchantec Capital’s latest CEO Confidence Index recorded a sharp decline from 53.9 points in Q4 2024 to 45.2 points this quarter, marking a substantial dip in sentiment among business leaders, reflecting growing concern over economic growth, industry stability, and...
Global GenAI spend to hit $644bn this year
Worldwide generative AI (GenAI) spending is expected to total $644-billion in 2025, an increase of 76,4% from 2024, according to a forecast by Gartner. “Expectations for GenAI's capabilities are declining due to high failure rates in initial proof-of-concept (POC)...
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How to prepare our children for the future
Our youth will be tomorrow's leaders. This is something we frequently hear, but how are we preparing them? South Africa is a nation with many issues, and the ongoing problems that South African youth face today are extremely troubling. In this article, we speak to...
Insurtech’s are disrupting by putting the customer first
More than a decade ago, the customer's purchasing journey was very different from what we see today. By Mishaya Chettiar, executive head at Everything.Insure Prior to the advent of the digital consumer, customers were essentially presented with a variety of brands...
More funding for Founders Factory Africa
Founders Factory Africa has secured an additional $113-million in funding to scale its model to better serve founders across the African tech ecosystem. The additional support from the Mastercard Foundation and Johnson & Johnson Impact Ventures, an impact fund...
4Sight delivers a maiden dividend
4Sight Holdings has maintained its momentum from the previous financial year, again reporting double-digit growth in revenue and profit. Revenue for the six-month period under review increased by 37,1% to reach R451,3-million, compared to R329,2-million for the...
Frictionless payment experience creates merchant success
In the world of business, especially within the e-commerce sphere, the adage 'the customer is king' has never rung truer. By Wesley Fetter, product manager at Ecentric Payment Systems Today's rapidly evolving digital landscape requires businesses to provide...
PPT Group signs up with Microsoft Copilot
Management consultancy firm PPT Group will integrate the transformative capabilities of Microsoft Copilot, an AI-powered collaboration tool for Microsoft 365, into its portfolio of client services. "Platform shifts in technology have always defined the eras of...
SoftwareOne aims for African expansion
Software and cloud solutions provider SoftwareOne has announced the appointment of Makhosini Dlamini as business development executive for South Africa and Africa. Dlamini worked at Microsoft for 11 years, holding positions with involvement in significant projects...
How SMBs can navigate the risk landscape
There's no doubt that digital technologies are a powerful enabler for small and medium businesses (SMBs). By Francois Potgieter, MD of Bi-me (Business Insurance Made Easy) Digital channels and tools have helped SMBs to reduce costs, reach new markets, become more...
Consistent support key in overcoming gender barriers
We hear the phrase "women in tech" quite often in the working world, yet not all women in tech appreciate this phrase. Many feel it is yet another label that entrenches the gap between men and women in STEM (Science, Technology, Engineering and Mathematics)...
Solve your home energy crisis through a careful, measured approach
With Eskom having upped the ante on load shedding since the recent cold snap that saw snowfall in certain parts of the country, inquiries for alternative energy solutions and installations like solar PV have since shot up again as South Africans look to bring an end...
Senior Network Administrator – Western Cape Cape Town
A well-established business is seeking to appoint a Senior Network AdministratorQualification:National Diploma Engineering/Information Technology 5+ years; ORB.Eng / B.Sc Hons (Comp Sci/Engineering or related field) with 3+ yearsExperience:Working as a technical...
IT & Desktop Support Technician – from Banking – Gauteng Centurion
MAIN PURPOSE OF THE JOBThe Technician: IT & Desktop Support is responsible for providing desktop support to all business end-users. This 1st line support involves resolving or escalating to the correct personnel, all end-user IT problems related to desktop,...
C# Software Developer (CPT Hybrid) – Western Cape Claremont
ENVIRONMENT:PLAY a crucial role in building, maintaining, and enhancing software applications as your coding talents as a C# Software Developer is wanted by a dynamic Financial Services provider. You will develop new solutions based on business requirements, document...
Senior Networking Engineer
Job DescriptionAs a Senior Networking Engineer, you will be a key player in designing, implementing, and maintaining advanced network infrastructures for the company clients. You will work closely with the companies technical teams and clients to ensure optimal...
Intermediate .Net Developer
ENVIRONMENT:A Germany-headquartered company, driven by innovation and growth, is seeking a skilled and passionate Intermediate .NET Developer to join their Cape Town team in a unique role. From the outset, you will be responsible for delivering new features while...
Senior Networking Engineer – KwaZulu-Natal Durban
Job DescriptionAs a Senior Networking Engineer, you will be a key player in designing, implementing, and maintaining advanced network infrastructures for the company clients. You will work closely with the companies technical teams and clients to ensure optimal...
Intermediate .Net Developer – Western Cape Cape Town
ENVIRONMENT:A Germany-headquartered company, driven by innovation and growth, is seeking a skilled and passionate Intermediate .NET Developer to join their Cape Town team in a unique role. From the outset, you will be responsible for delivering new features while...
Automation and DevOps Engineer (Centurion)
ENVIRONMENT:A leading provider of Electronic Systems seeks the technical expertise of an Automation and DevOps Engineer who can understand complex systems and break down requirements into manageable components. The ideal candidate for this role will have the strategic...
Senior UX/UI Designer (Mobile Design Focus)
This is an exciting remote-based opportunity We are looking for a seasoned and self-sufficient User Experience (UX) and User Interface (UI) designer to lead the design of lightweight mobile applications that would often operate as a subset of a more complicated...
Senior Qlik Sense Cloud Developer (Remote)
ENVIRONMENT:Our client is seeking a Senior Qlik Sense Cloud Developer to join their dynamic consulting team and deliver impactful insights for a high-growth SaaS company in the U.S. In this hands-on role, you will work closely with the CEO and technical lead to build...
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