Third-party platforms the ‘new front door for customer service’
More than half (51%) of all customer service journeys now begin on third-party platforms such as Google, YouTube, and ChatGPT - with search engines being the most popular starting point, according to a new survey by Gartner. The survey of 5 801 customers conducted in...
Amazon’s 1,5-million workforce dwarves its rivals
In the world of tech titans, revenue and profit are measured in hundreds of billions of dollars - and their workforce comes in tens of thousands of people. And while Apple remains the top earner in this elite group - raking in nearly $3 000 per second (meaning it...
How legal departments could use GenAI
Gartner has identified six top use cases for generative AI (GenAI) in legal departments, showing how the technology can enhance productivity, reduce risks, and drive innovation in legal operations. “GenAI – being rooted in text analysis – is a good fit technology for...
Seacom partners with Q-Kon to improve LEO connectivity
Seacom is partnering with satellite engineering enterprise Q-Kon to enhance the Seacom low-earth orbit (LEO) satellite connectivity services, which have been offered in South Africa since early 2024. The enhanced LEO connectivity benefit from the partnership will also...
Kaspersky exposes hidden malware on GitHub
Kaspersky Global Research & Analysis Team (GReAT) has discovered hundreds of open source repositories with multi-staged malware targeting gamers and crypto-investors within a new campaign dubbed GitVenom by Kaspersky. The infected projects include an automation...
African Development Bank partners with Interpol
The African Development Bank Group has signed a Letter of Intent with the International Criminal Police Organisation (Interpol), the first multilateral development bank to establish such a collaboration with Interpol. The Letter of Intent, signed by African...
SolarAfrica begins SunCentral rollout
SolarAfrica has successfully reached financial close on the first 114 MW component of its SunCentral project alongside funding partners Investec and RMB. The R1,8-billion investment into SunCentral marks the start of the project’s rollout in South Africa. SunCentral...
ESA, Red Cross bring space technology to disaster management
The European Space Agency (ESA) and the International Committee of the Red Cross (ICRC) have signed a Memorandum of Intent (MoI) to harness space technology for humanitarian assistance worldwide. The partnership will combine ESA's space expertise with ICRC's...
Data centres invest in diverse energy sources
The unprecedented growth in AI has seen power demand for data centres skyrocket. Data centre hyperscalers want new grid capacity added using electricity generation methods that align with their ambitious sustainability goals, writes Eve Pope, technology analyst at...
Quantum developments raise privacy, security concerns
Microsoft's recent announcement of the Majorana 1 quantum chip marks a significant milestone in the evolution of quantum computing, bringing us closer to realising quantum computers capable of performing complex computations at unprecedented speeds. While this...
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Cisco, NITDA help bridge digital skills gap in Nigeria
Cisco and the National Information Technology Development Agency (NITDA) in Nigeria have signed a memorandum of understanding (MoU) with the aim to support Nigeria's digital transformation agenda and contribute towards digital skills training and development. "Cisco...
Microsoft direct routing the next rung on the DX ladder
Digital transformation is not an event or milestone, rather it is the ongoing streamlining and simplification of business processes to support better efficiency, more productive teams, better customer experience and service, and much more. And so, it would come as no...
Château Gâteaux optimises delivery process
Château Gâteaux, now in its 25th year of supplying gourmet cakes across South Africa, has optimised its delivery processes with the MultiTRAX delivery application from the Argility Technology Group (ATG). With 20 outlets and still growing, Château Gâteaux has...
Deliver a seamless and secure employee experience
The past three years have driven a mindset shift around how work can be done. Despite the gradual return to the office for many in South Africa, we're still in the midst of a remote working revolution. By Mandy Duncan, HPE Aruba Networking country manager South Africa...
What customers want when things go wrong
Even when your customers love you, your products, the services you offer, or your staff, at some point you may be faced with an unhappy, disappointed, or dissatisfied customer. By Liezel Jonkheid, director and founder of the Consumer Psychology Lab It could be a...
The continuing demand for Java developers
In the rapidly evolving world of software development, Java has consistently proven its resilience and adaptability. Its well-known 'write once, run anywhere' approach has seen it dominate the programming language landscape for more than two decades. Even today, Java...
4Sight increases Microsoft Dynamics 365 Business Central access for Africa
4Sight Dynamics Africa has announced that the software-as-a-service (SaaS) version of the Microsoft Dynamics 365 Business Central application will become available to businesses in an additional 11 countries across Africa, effectively doubling access on the continent....
Paratus Botswana completes Gaborone metro fibre ring
Paratus Botswana has completed its new metro fibre ring around Gaborone, providing secured, high-speed connectivity to businesses and individuals in the area. Country MD of Paratus Botswana, Shawn Bruwer says that many of its financial services clients, including...
People at the heart of retail training
The change the retail sector has undergone in the past decade is staggering. Particularly with the global pandemic propelling online shopping to unprecedented heights, retailers have had to adopt an omnichannel approach to meet customer expectations. Staff dare not...
SA consultancy helps Microsoft with zero trust adoption framework
Digital transformation has shifted the emphasis on IT security from being an IT-issue to being a business imperative, and protection of data (and systems) has become increasingly key to all facets of organisations. Microsoft recently released an Adoption Framework for...
Business Analyst (Intermediate Level) (CH1147)
Our client, in the Payments and Lending (Credit) industry, has an opening for Business Analysts (Intermediate Level) to join their team.Are you a team player that enjoys working with developers, testers, and stakeholders from the business?Do you appreciate taking the...
Senior PHP Developer (Hybrid) (PTA)
ENVIRONMENT:Join a High-Impact Development Team Working on Scalable, Modern Web Platforms. They are an experienced Laravel Developer to join their core engineering team working on a national-scale emergency response dispatch platform used across mobile and web...
CNC Machine Operator, Setter & Programmer – Gauteng Gauteng
A dynamic manufacturing organization based in the East Rand is looking to employ a CNC Programmer / Setter with 3 – 5 years' experience in a similar roleMinimum RequirementsMatricFormal Trade as a Fitter & Turner, Millwright or Toolmaker (Advantageous)Valid...
Business Analyst (Intermediate Level) (CH1147) – Western Cape Kuils River
Our client, in the Payments and Lending (Credit) industry, has an opening for Business Analysts (Intermediate Level) to join their team.Are you a team player that enjoys working with developers, testers, and stakeholders from the business?Do you appreciate taking the...
Senior PHP Developer (Hybrid) (PTA) – Gauteng Pretoria
ENVIRONMENT:Join a High-Impact Development Team Working on Scalable, Modern Web Platforms. They are an experienced Laravel Developer to join their core engineering team working on a national-scale emergency response dispatch platform used across mobile and web...
Junior Data Scientist (Sustainability) at Parvana Recruitment
About our client:With a focus on Africa, China, the UK and the US, this global investment firm offers you an opportunity to be involved with a unique approach to responsible investing whilst driving performance and innovation. This client is guided by a philosophy of...
Lead Engineer: Enterprise Security Architect
Brief DescriptionThe main purpose for this role is to manage the security architecture domain and landscape, develop reverence content and ensure the application thereof in the critical and operational environments are compliant with best practise posture for the...
Shopify Implementation Specialist – JHB
ENVIRONMENT:A Johannesburg-based website design company is seeking a highly skilled Shopify Implementation Specialist with a strong technical foundation and a sharp eye for detail. The ideal candidate will be capable of building fully configured Shopify sites from the...
Junior Data Scientist (Sustainability) at Parvana Recruitment – Western Cape Cape Town
About our client:With a focus on Africa, China, the UK and the US, this global investment firm offers you an opportunity to be involved with a unique approach to responsible investing whilst driving performance and innovation. This client is guided by a philosophy of...
Lead Engineer: Enterprise Security Architect – Gauteng Sandton
Brief DescriptionThe main purpose for this role is to manage the security architecture domain and landscape, develop reverence content and ensure the application thereof in the critical and operational environments are compliant with best practise posture for the...
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