NTT Data, AWS to deliver AI-powered contact centre solutions
NTT Data has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered, industry-specific contact centre solutions built on Amazon Connect. As part of the agreement, NTT Data will launch Managed Customer Experience (MCX) for...
Lack of expertise dooms 95% of enterprise AI projects
A stark reality check awaits contact centre leaders pursuing AI transformation: while 95% of enterprise AI initiatives fail to reach production, the underlying cause isn't technological limitations - it's the critical shortage of expertise needed to execute...
Call to correct Africa’s map distortion
For centuries, the Mercator map - one of the most widely used world maps - has shrunk the African continent, distorting its scale and minimising its global significance. Africa covers 30,37-million square kilometers - large enough to fit the US, China, India and most...
$4,8trn AI opportunity could widen inequality gap
Artificial intelligence (AI) is transforming economies and creating opportunities - but it also poses risks of greater inequality. UN Trade and Development’s (UNCTAD) Technology and Innovation Report 2025 warns that while AI can be a powerful tool for progress, it is...
Intel Core Ultra helps Deloitte speed routine tasks
A 50% reduction in processing time for routine tasks from a single tech change? How about increased productivity, speed and cost efficiency, reduced error rates, and much greater security and privacy because of the same technology tweak? These are the types of...
IBM tees up watsonx for the 2025 Masters
IBM and the Masters Tournament have announced a series of digital fan features returning to the award-winning Masters app and Masters.com ahead of this year's Tournament. The watsonx AI-powered capabilities – the latest in a 30-year collaboration between IBM and the...
Vumacam helps make the inner city safer
Afhco, a property company specialising in affordable housing in Johannesburg’s inner city and greater Gauteng, and long-standing partner Vumacam, have joined forces with Jozi My Jozi to help make the inner city a safer, more inclusive space. In line with Afhco’s...
Top cryptocurrencies see volume drop
After an explosive February marked by record-breaking trading volumes, March saw a dramatic turn in the crypto market, reflecting investor caution, regulatory pressure, and macroeconomic concerns. According to data presented by CryptoPresales.com, the combined monthly...
How does tobacco, alcohol use impact households?
New research by the University of Cape Town’s (UCT) PhD candidate Zunda Chisha has shown that tobacco and alcohol use in South Africa have profound economic and health consequences at both the household and child health levels. Chisha graduate this week with a PhD in...
AI solutions and services to generate $22,3trn global impact
Artificial intelligence (AI) is set to have a profound impact on the global economy, according to a comprehensive analysis from IDC. According to IDC, investments in AI solutions and services are projected to yield a global cumulative impact of $22,3-trillion by 2030,...
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SLVA, Black Kite protect businesses from third-party cyber risks
As an official partner of global third-party cyber risk monitoring platform Black Kite, SLVA Cybersecurity is positioned to analyse and secure South African organisations' cybersecurity posture. SLVA Cybersecurity is both a value-added reseller and managed security...
Storage, channel strategy drive Lenovo growth
Fueled by strong market momentum in edge-to-cloud servers, storage, and software, Lenovo is transforming into a full-service solutions provider with expansion across its infrastructure solutions portfolio. Lenovo has also seen more than 100% year-over-year growth in...
Leveraging health data in the intelligent automation of underwriting
Given the myriad of stakeholders along the healthcare journey - from doctors and pharmacists to nurses and hospitals- integrating the almost countless, disparate data sets to get a singular view of a consumer is a complex undertaking. By Simon Spurr, MD of Alula...
Tech education drives equality for businesses and consumers
Digital and technology adoption across the continent is growing and with it is a proliferation of apps and fintech products to improve lives. However, countries across the continent continue to see a shortage of technology skills among professionals and a lack of...
Logistics industry trends that are reshaping supply chains
The logistics industry battled a number of challenges in 2022, least of all the war in Ukraine and turmoil over China's strict Covid-19 policies. That said, the world also emerged from the worst of the pandemic, meaning that supply chains returned to some degree of...
Practical approach, clear business case needed for sustainability success
A growing wealth of evidence shows that sustainability has become a mainstream business and societal issue. Leading companies are embracing sustainability not only to reduce harmful practices but also to accelerate business transformation while protecting and creating...
A data culture drives better decision making, customer centricity
As companies navigate challenging market conditions and respond to rising interest rates and costs of doing business, the role data can play in driving strategic decisions is more important than ever. Yet having data doesn't automatically ensure that businesses will...
SA should challenge its view of education to remain globally relevant
Since the dawn of the Fourth Industrial Revolution in 2015, and its subsequent rise in prominence, the global view of education has been challenged to the extent that education systems need to be adaptable, or they will face becoming irrelevant. "The existing view of...
Smartphone adoption in Africa to reach 87% by 2030
Things are looking optimistic for Africa's mobile economy, according to the latest Mobile Economy 2023 report, released by the Global System Operators and Manufacturers Association (GSMA). The report projects sub-Saharan Africa as being one of the global regions that...
Strike a balance between hyper-personalisation and data privacy
In the current era of hyper-personalisation, a blanket approach to marketing is simply not effective. Customers want tailored offerings and experiences based on their own personal desires and needs, and businesses must be able to deliver this to remain competitive. By...
Network & IT Support Field Technician
A consumer service management and rating platform offering wireless IoT solutions for customer feedback, surveys, and queue management systems is looking for a Network & IT Support Field Technician to join their team as they grow and expand their footprint. Their...
BI Developer – KwaZulu-Natal Durban
Our client is a dynamic and ambitious family owned and run export trading business based in Durban that has been in existence for the last 52 years. They specialize in the export of FMCG's, fruit and vegetables, meat, wines and building materials to over 55 countries...
Network & IT Support Field Technician – Western Cape Cape Town
A consumer service management and rating platform offering wireless IoT solutions for customer feedback, surveys, and queue management systems is looking for a Network & IT Support Field Technician to join their team as they grow and expand their footprint. Their...
UI developer
Develop, test, and implement applications in line with SDLC and governance requirements.Deliver robust solutions by designing technical specifications, coding, debugging, and conducting peer reviews.Enhance system performance, ensure stability, and reduce downtime...
Network & IT Support Field Technician
A consumer service management and rating platform offering wireless IoT solutions for customer feedback, surveys, and queue management systems is looking for a Network & IT Support Field Technician to join their team as they grow and expand their footprint. Their...
UI developer – Gauteng Edenburg
Develop, test, and implement applications in line with SDLC and governance requirements.Deliver robust solutions by designing technical specifications, coding, debugging, and conducting peer reviews.Enhance system performance, ensure stability, and reduce downtime...
Network & IT Support Field Technician – Western Cape Cape Town
A consumer service management and rating platform offering wireless IoT solutions for customer feedback, surveys, and queue management systems is looking for a Network & IT Support Field Technician to join their team as they grow and expand their footprint. Their...
SOFTWARE DEVELOPER
Software Developer - Tech TeamJob Description Responsibilities Develop readable, maintainable, and modular code (including using AWS services,Postman, Git, SQL etc.)Design, develop and implement accurate test plansDevelopment and integration of RESTful...
SOFTWARE DEVELOPER – Gauteng Johannesburg
Software Developer - Tech TeamJob Description Responsibilities Develop readable, maintainable, and modular code (including using AWS services,Postman, Git, SQL etc.)Design, develop and implement accurate test plansDevelopment and integration of RESTful...
Full Stack PHP Developer at Cardinal Insurance Management Systems
This job description outlines the role of a Full Stack PHP Developer at Cardinal Group's Johannesburg Office. The ideal candidate will contribute to the development of various products across the group's companies. Key Responsibilities: Develop applications using an...
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