Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Cashless pilot delivers benefits for taxis
Waxd Solution, in partnership with Botransa, has launched its cashless Automatic Fare Collection (AFC) System project in Swartruggens. "Going cashless is a crucial step in modernising our transport system and ensuring the safety of both drivers and commuters,”...
Looking forward to a property market upswing
South Africa’s residential property market has started to recover after an incredibly difficult year. “In 2024, typical for pre-election uncertainty, people held off large capital acquisitions such as buying a house,” says Renier Kriek, MD of Sentinel Homes. Potential...
Nokia to set up a cellular network on the Moon
Nokia plans to set up a cellular communications network on the Moon. This is one of the outcomes that the new Commercial Lunar Payload Services (CLPS) mission hopes to accomplish. Carrying NASA instruments as part of the agency’s CLPS initiative and Artemis campaign,...
All-female crew for Blue Origin flight
Blue Origins’ next New Shepard flight will feature an all-female crew of Aisha Bowe, Amanda Nguyen, Gayle King, Kerianne Flynn, Katy Perry and Lauren Sánchez. This mission will be the 11th human flight for the New Shepard program and the 31st in its history. To date,...
Consumers are more security-savvy about digital payments
A new study commissioned by Visa reveals a rise in consumer awareness and proactive security measures for digital payments across Central and Eastern Europe, the Middle East, and Africa (CEMEA). The ninth annual Stay Secure study, which surveyed 5 800 adults across 17...
OpenAI releases GPT-4.5 preview for developers
OpenAI has released a research preview of GPT‑4.5, which is says is a step forward in scaling up pre-training and post-training. The new preview is available to Pro users and developers worldwide. By scaling unsupervised learning, GPT‑4.5 improves its ability to...
Global initiative aims to improve submarine cable resilience
Governments, industry executives and international organizations have expressed support for strengthening the world's vital undersea network of telecommunications cables at the International Submarine Cable Resilience Summit in Abuja, Nigeria. The concluding Summit...
Attack as a service trend targets SMEs
The dark web is rife with listings offering to target SMEs - especially law and accounting firms - by exploiting unpatched vulnerabilities, selling stolen credentials and performing ransomware as a service (RaaS) attacks. This is according to a recent investigation by...
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Growing and developing leaders of the future
As the current captains of industry, today's C-suite should maintain a sharp focus on creating leaders of the future to ensure they can pass the corporate baton to those who can successfully navigate their organisation through the turbulent landscape ahead. With more...
VMware updates Anywhere Workspace
IT teams are dealing with a new set of challenges in today's hybrid work environment. Employees use more devices, access more applications across more clouds, and work from more locations than ever. This week at VMware Explore, VMware announced new capabilities across...
Informa Tech and Huawei host fourth Broadband Africa Forum
Africa is on the cusp of a broadband explosion but must address significant challenges to ensure that the continent and economic benefits that come with it. This was the consensus at the fourth Broadband Africa Forum, hosted by Informa Tech and supported by Huawei...
Lenovo partners with the Sharks
Lenovo has entered into a partnership with SA Rugby champion team, the Sharks. As the official laptop supplier to The Sharks, Lenovo will provide state-of-the-art laptops to the Sharks staff and management to ensure that the Sharks are able to perform at their peak...
Hytera, KZN Police Service roll out digital call handling system
The municipality of Ray Nkonyeni in the KwaZulu Natal province of South Africa is now using Hytera Communications' digital call handling system for the reporting and recording of crimes. The Hytera system replaces old-fashioned paper documents - and is already making...
Vodacom Business aims to keep Unisa students and staff connected
Vodacom Business has been appointed by the University of South Africa (Unisa) with immediate effect to provide future-ready digital solutions to students and staff of the institution as part of a two-year contract. These solutions will give Unisa students and staff...
Nutanix unveils new cloud bundles
Nutanix has announced the introduction of its New Cloud Bundles, building on its channel initiative for the commercial market segment launched in 2020. The next generation of bundles enable customers to standardise on Nutanix Cloud Infrastructure (NCI) while offering...
NAPAfrica reaches 10-year anniversary
NAPAfrica, the continent's largest internet exchange point (IXP), celebrates its 10-year anniversary this month. Established in 2012 and running from Teraco's Cape Town, Johannesburg, and Durban data centres, NAPAfrica is a neutral internet exchange. The IXP has...
African Telecommunications Union, African Union and Huawei jointly release “Africa IPv6 Development White Paper”
Cape Town, 7 November 2022 - The African Telecommunications Union (ATU), African Union (AU) and Huawei jointly released the “Africa IPv6 Development White Paper” today. This first regional Internet Protocol version 6 (IPv6) white paper on the African continent...
VMware helps enterprises connect and secure the distributed, multi-cloud edge
In order to stay competitive, enterprises are transforming their applications, adopting multi-cloud and SaaS, and enabling users to access these applications from the office, home or elsewhere. At VMware Explore in Barcelona yesterday, VMware unveiled its...
Senior Business Intelligence Consultant – SAP BW/HANA/BO – Gauteng Centurion
Business Intelligence Consultant The Enterprise Data Architecture department is seeking a senior business intelligence consultant, with key focus on SAP BW/HANA/BO. The primary purpose of this role is to build, support and maintain BI and analytics solutions based on...
Technical Business Analyst at Sabenza IT & Recruitment – Gauteng Pretoria
This is a remote position.Rockstar Technical Business Analyst (OER) Wanted! Ready to groove in a fast-paced, SAP-driven world? We're looking for a Technical Business Analyst to join our vibrant, global team and bridge the gap between business dreams and tech reality....
Software Developer at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a highly successful SAAS development company focused on delivering innovative, bespoke solutions across a wide range of industries including logistics, supply chain and manufacturing. With a strong emphasis on customer satisfaction, they...
Business Analyst at Sabenza IT & Recruitment
Are you a problem-solver who thrives on translating business needs into smart, scalable solutions? We're looking for a Senior Business Analyst with a sharp analytical mindset and a deep understanding of IT operations to help us drive excellence across the entire...
Data Engineer at Datonomy Solutions
Job PurposeDesign, develop, and maintain robust ETL/ELT data pipelines as part of our enterprise data platform. This role supports the organization's data-driven decision-making by enabling scalable, high-quality data solutions that power analytics, reporting, and...
Software Developer (Junior) at Parvana Recruitment
About our client:Our client is a highly successful SAAS development company focused on delivering innovative, bespoke solutions across a wide range of industries including logistics, supply chain and manufacturing. With a strong emphasis on customer satisfaction, they...
Business Analyst at Sabenza IT & Recruitment – Gauteng Pretoria
Are you a problem-solver who thrives on translating business needs into smart, scalable solutions? We're looking for a Senior Business Analyst with a sharp analytical mindset and a deep understanding of IT operations to help us drive excellence across the entire...
Data Engineer at Datonomy Solutions – Western Cape Parow
Job PurposeDesign, develop, and maintain robust ETL/ELT data pipelines as part of our enterprise data platform. This role supports the organization's data-driven decision-making by enabling scalable, high-quality data solutions that power analytics, reporting, and...
Software Developer (Junior) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a highly successful SAAS development company focused on delivering innovative, bespoke solutions across a wide range of industries including logistics, supply chain and manufacturing. With a strong emphasis on customer satisfaction, they...
Full Stack Developer
My client is looking for an experienced Full Stack Developer to join their Dynamic Team Must have:Frameworks Front End: JavaServer Faces, Apache StrutsBack End: Jakarta EE, PLSQLApplication Servers: Payara Server/Glassfish, (Option Quarkus, Payara Micro)Languages:...
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