Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Cashless pilot delivers benefits for taxis
Waxd Solution, in partnership with Botransa, has launched its cashless Automatic Fare Collection (AFC) System project in Swartruggens. "Going cashless is a crucial step in modernising our transport system and ensuring the safety of both drivers and commuters,”...
Looking forward to a property market upswing
South Africa’s residential property market has started to recover after an incredibly difficult year. “In 2024, typical for pre-election uncertainty, people held off large capital acquisitions such as buying a house,” says Renier Kriek, MD of Sentinel Homes. Potential...
Nokia to set up a cellular network on the Moon
Nokia plans to set up a cellular communications network on the Moon. This is one of the outcomes that the new Commercial Lunar Payload Services (CLPS) mission hopes to accomplish. Carrying NASA instruments as part of the agency’s CLPS initiative and Artemis campaign,...
All-female crew for Blue Origin flight
Blue Origins’ next New Shepard flight will feature an all-female crew of Aisha Bowe, Amanda Nguyen, Gayle King, Kerianne Flynn, Katy Perry and Lauren Sánchez. This mission will be the 11th human flight for the New Shepard program and the 31st in its history. To date,...
Consumers are more security-savvy about digital payments
A new study commissioned by Visa reveals a rise in consumer awareness and proactive security measures for digital payments across Central and Eastern Europe, the Middle East, and Africa (CEMEA). The ninth annual Stay Secure study, which surveyed 5 800 adults across 17...
OpenAI releases GPT-4.5 preview for developers
OpenAI has released a research preview of GPT‑4.5, which is says is a step forward in scaling up pre-training and post-training. The new preview is available to Pro users and developers worldwide. By scaling unsupervised learning, GPT‑4.5 improves its ability to...
Global initiative aims to improve submarine cable resilience
Governments, industry executives and international organizations have expressed support for strengthening the world's vital undersea network of telecommunications cables at the International Submarine Cable Resilience Summit in Abuja, Nigeria. The concluding Summit...
Attack as a service trend targets SMEs
The dark web is rife with listings offering to target SMEs - especially law and accounting firms - by exploiting unpatched vulnerabilities, selling stolen credentials and performing ransomware as a service (RaaS) attacks. This is according to a recent investigation by...
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Growing and developing leaders of the future
As the current captains of industry, today's C-suite should maintain a sharp focus on creating leaders of the future to ensure they can pass the corporate baton to those who can successfully navigate their organisation through the turbulent landscape ahead. With more...
VMware updates Anywhere Workspace
IT teams are dealing with a new set of challenges in today's hybrid work environment. Employees use more devices, access more applications across more clouds, and work from more locations than ever. This week at VMware Explore, VMware announced new capabilities across...
Informa Tech and Huawei host fourth Broadband Africa Forum
Africa is on the cusp of a broadband explosion but must address significant challenges to ensure that the continent and economic benefits that come with it. This was the consensus at the fourth Broadband Africa Forum, hosted by Informa Tech and supported by Huawei...
Lenovo partners with the Sharks
Lenovo has entered into a partnership with SA Rugby champion team, the Sharks. As the official laptop supplier to The Sharks, Lenovo will provide state-of-the-art laptops to the Sharks staff and management to ensure that the Sharks are able to perform at their peak...
Hytera, KZN Police Service roll out digital call handling system
The municipality of Ray Nkonyeni in the KwaZulu Natal province of South Africa is now using Hytera Communications' digital call handling system for the reporting and recording of crimes. The Hytera system replaces old-fashioned paper documents - and is already making...
Vodacom Business aims to keep Unisa students and staff connected
Vodacom Business has been appointed by the University of South Africa (Unisa) with immediate effect to provide future-ready digital solutions to students and staff of the institution as part of a two-year contract. These solutions will give Unisa students and staff...
Nutanix unveils new cloud bundles
Nutanix has announced the introduction of its New Cloud Bundles, building on its channel initiative for the commercial market segment launched in 2020. The next generation of bundles enable customers to standardise on Nutanix Cloud Infrastructure (NCI) while offering...
NAPAfrica reaches 10-year anniversary
NAPAfrica, the continent's largest internet exchange point (IXP), celebrates its 10-year anniversary this month. Established in 2012 and running from Teraco's Cape Town, Johannesburg, and Durban data centres, NAPAfrica is a neutral internet exchange. The IXP has...
African Telecommunications Union, African Union and Huawei jointly release “Africa IPv6 Development White Paper”
Cape Town, 7 November 2022 - The African Telecommunications Union (ATU), African Union (AU) and Huawei jointly released the “Africa IPv6 Development White Paper” today. This first regional Internet Protocol version 6 (IPv6) white paper on the African continent...
VMware helps enterprises connect and secure the distributed, multi-cloud edge
In order to stay competitive, enterprises are transforming their applications, adopting multi-cloud and SaaS, and enabling users to access these applications from the office, home or elsewhere. At VMware Explore in Barcelona yesterday, VMware unveiled its...
Backend Java Developer – Gauteng Menlyn
Looking for a Backend Java Developer with extensive experience in Back End: Java, Quarkus Framework experience, API DesignDatabases: SQL Language using PostgreSQLTesting: Unit Test Framework like JunitDocker: Knowledge on how to build and use container imagesVersion...
Full Stack Developer (Java, Javascript) at Sabenza IT & Recruitment – Gauteng Pretoria
FULL STACK DEVELOPER WANTED – Drive Innovation in the Automotive Industry!Location: Gauteng (Hybrid Model) – Long Term Contract We're on the hunt for a dynamic Full Stack Developer to join our client – a trailblazer in the automotive industry, known for pushing...
Application Support Analyst at QE Services – Western Cape Bellville
Application Support Analyst We're looking for an Intermediate Application Support Analyst to join a fast-paced, solutions-driven IT Support team. This role is at the heart of supporting, maintaining, and enhancing mission-critical business systems. This isn't your...
Senior Software Developer II .Net API (Contract Role)
Description:C# - experience in Restful Api development, async operations understanding and experience, SOLID design approach, integration development (Kafka, SOAP, Rest, Batch, Persistence)MS SQL - indexing, stored procedures, SQL troubleshooting and...
BI Developer
Seeking a BI Developer who will be responsible for building and maintaining data processes, automating reports, and supporting business intelligence initiatives across various platforms. Key Requirements BCom degree or BA in FinanceMicrosoft Data Engineering and Data...
Full Stack Java Developer
The fastest growing IT company in South Africa is looking for Full Stack Java Developers to join their team You work on a Hybrid Model. Tavel Internationally atleast once a hear and get exposure to the most advanced corestack in SA Desired Skills: Java Java EE...
Senior Software Developer II .Net API (Contract Role) – Gauteng Randburg
Description:C# - experience in Restful Api development, async operations understanding and experience, SOLID design approach, integration development (Kafka, SOAP, Rest, Batch, Persistence)MS SQL - indexing, stored procedures, SQL troubleshooting and...
BI Developer – Gauteng Johannesburg Region
Seeking a BI Developer who will be responsible for building and maintaining data processes, automating reports, and supporting business intelligence initiatives across various platforms. Key Requirements BCom degree or BA in FinanceMicrosoft Data Engineering and Data...
Full Stack Java Developer – Gauteng Menlyn
The fastest growing IT company in South Africa is looking for Full Stack Java Developers to join their team You work on a Hybrid Model. Tavel Internationally atleast once a hear and get exposure to the most advanced corestack in SA Desired Skills: Java Java EE...
Project Manager
My client based in Bellville (Northern Suburbs) is currently looking for a Senior Project Manager to join them on a fixed term contract IT / Finance Responsibilities Develop project plans, including scope, goals, deliverables, timelines, resources, and budgetLead...
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