Emerging smart sensor applications in industrial IoT
The old Internet-of-Things adage: “you can’t improve what you can’t measure” couldn’t be more relevant to the industrial sector. By Dr Jack Howley, technology analyst at IDTechEx With technology adoption in mining, manufacturing, and logistics industries driven by the...
Unofficial GenAI tools will help solve customer service issues
By 2027, 40% of all customer service issues will be fully resolved by unofficial third-party tools powered by GenAI, according to Gartner. Consumers are increasingly adopting unofficial third-party GenAI tools such as ChatGPT, Google AI Overviews, and Apple...
New report unpacks Russian influence in SA
Three prominent X/Twitter accounts appear to be behaving as information bridges or conduits between a Russian online community and communities that regularly interact on topics of political and social importance in South Africa. This is according to a new report -...
Geopolitics and domestic politics will drive economic volatility this year
There is a growing sense of cautious optimism about the global economy in 2024, according to the latest Chief Economist Outlook, with more than eight in 10 chief economists expecting the global economy to either strengthen or remain stable this year - nearly double...
Apple Mac loses race with Dell and HP PCs in US
As of January 2024, there were roughly 331-million Internet users in the US and nearly 40% of them have at least one desktop PC in their household, while 68% own a laptop. But although US consumers are spoiled for choice when shopping for a PC, Apple`s Mac is rarely...
Consumers will drive rapid growth in customer experience market
The global customer experience management market will reach $32,87-billion by 2030, with a CAGR of 15,8% from 2024 to 2030, according to market researchers Grand View Research. Customer experience management (CEM) solutions are gaining widespread popularity in diverse...
Cellular POS terminal installed base to reach 189m in 2027
Cellular connectivity has become a very popular option for POS terminals and was incorporated in 52% of the devices shipped in 2023. The wireless technology has an important role in facilitating the global adoption of electronic payments, as it enables the rollout of...
When the love of your life is a serial scamster
Kathy Gibson reports from Gitex Africa Morocco 2024 -Cyber scams worldwide have cost more than $55-million and impact everyone, at all levels of society. But we still don’t have systems in place to effectively help the victims. One of the world’s best-known scam...
GenAI and its role in perpetrating and defending against cybercrime
Kathy Gibson reports from Gitex Africa Morocco 2024 - Generative artificial intelligence (GenAI) has the potential to help improve cybersecurity defences – but it can be a powerful threat actor too. No-one is safe, says Ravi Bhat, chief technology and commercial...
Call for better African cyber resilience collaboration
Kathy Gibson reports from Gitex Africa Morocco 2024 - African countries should make a concerted effort to combine resources in their bid to build regional cyber resilience. This is the call from Dr Albert Antwi-Boasiako, director-general of the Ghana Cyber Security...
More News Today
Modernise CRM to improve the customer experience
CRM has evolved immensely from being a customer register to a dynamic customer experience management system. It is no longer just a sales tool, it's a pillar of the customer experience (CX) and an ecosystem that comprises the entire customer lifecycle. By Nick...
Vodacom partners with Amdocs for Africa Centre of Excellence
Amdocs has partnered with Vodacom Group to create an African Centre of Excellence (COE). The COE will enable Vodacom to deliver next-generation experiences to its customers in Tanzania, Mozambique and the Democratic Republic of Congo (DRC) by introducing a...
Tool helps retailers anticipate shipping disruptions and shopper demand
With the global supply chain crisis still raging, the need for agile, accurate demand planning has never been greater. SAS Cloud for Intelligent Planning helps retailers and consumer goods manufacturers toanticipate shopper needs and shipping disruptions more...
Visa Everywhere Initiative 2022 invites fintech, payment startups to showcase solutions
The Visa Everywhere Initiative (VEI), a global open innovation program, is inviting fintech and payment startups to showcase their innovative products and solutions, with finalists gaining first hand exposure to key fintech stakeholders across banking, merchant, VC...
National Social Security Fund of Uganda transforms customer experience with AI
The National Social Security Fund (NSSF) of Uganda has transformed its customer experience with powerful self-service capabilities by introducing an AI-powered digital customer assistant named ‘Sanyu’ based on Avaya technology. Sanyu, an advanced chatbot that now...
Payroll continuity a major contributor to business sustainability
One of the fundamentals of a payroll office is paying employees on time irrespective of how good or bad your processes is in a business. While it might sound fairly straight forward to do, some companies still depend on paper trails and manual interventions, to...
Nedbank goes all-in on hybrid work
Many financial institutions remain sceptical of hybrid work. Nedbank isn’t among them. The bank has gone all in on the new model, announcing that employees whose jobs do not require them to be in a branch office can work from home on a permanent basis if they choose....
Why 2022 could be a watershed year for logistics in Africa
Over the last two years, the logistics and supply chain industry has been subjected to the Covid-19 ‘stress test’. By Amadou Diallo, CEO of DHL Global Forwarding Middle East & Africa Grappling with the worst pandemic in modern history, border closures, and...
XLink appoints Thanusha Govender as new MD
XLink, a subsidiary of the Vodacom Group and provider of secure payment connectivity solutions, has appointed Thanusha Govender as its new MD with effect from 1 February 2022. Govender, a qualified chemical engineer, who has applied foundational, data-driven...
Kyocera launches intelligent series of A3 multifunctional devices
Companies worldwide are experiencing profound changes in their business environments thanks to smarter workspaces. This impact can be felt in the way in which organisations operate, collaborate, innovate, and expand. Businesses require a partner that can help them...
Senior Business Intelligence Developer – Western Cape Cape Town
We are looking for a Senior Business Intelligence Developer to join our team in Cape Town. You'll be responsible for creating and managing ETL processes that transform data from various source systems into actionable insights. Leveraging ETL tools and primarily coding...
Solutions Architect – Gauteng Rosebank
This role is based in Gauteng and is Hybrid We are seeking an experienced Solution Architect to join our team and drive significance together. We are looking for a candidate that would like to build on their expertise, form part of a growing team, Primary Duties and...
Senior Business Analyst (CH1087)
Our client is a leading software services and consulting company focusing on delivering innovative solutions with a strategic emphasis on generative AI.They have an opportunity for an experienced problem-solver with in-depth knowledge of Business Analysis to join our...
QA Team Lead
Role and Responsibilities: The Team Lead QA Engineer will oversee a team of QA Engineers, driving both manual and automated testing processes. This individual will be responsible for ensuring the delivery of high-quality software products, improving testing...
Data Management Consultant
Can You Turn Data Into Gold? We need a Data Management Consultant to help businesses unlock the full potential of their data. If you're a pro at structuring, analyzing, and optimizing data flows, apply now and let's transform information into innovation!...
Senior Business Analyst (CH1087) – Western Cape Cape Town
Our client is a leading software services and consulting company focusing on delivering innovative solutions with a strategic emphasis on generative AI.They have an opportunity for an experienced problem-solver with in-depth knowledge of Business Analysis to join our...
QA Team Lead – Remote Remote
Role and Responsibilities: The Team Lead QA Engineer will oversee a team of QA Engineers, driving both manual and automated testing processes. This individual will be responsible for ensuring the delivery of high-quality software products, improving testing...
Data Management Consultant – Gauteng Johannesburg Region
Can You Turn Data Into Gold? We need a Data Management Consultant to help businesses unlock the full potential of their data. If you're a pro at structuring, analyzing, and optimizing data flows, apply now and let's transform information into innovation!...
IT Officer
A well-established national research foundation is seeking to appoint a IT Officer who will be responsible for the support of IT services to SKAO staff Science Operations Centre (SOC) South Africa and beyond. To manage technical assistance and support on the SKAO...
Service Desk Analyst
Our Client is looking for a Service Desk Analyst who will be responsible for providing first line technical support and customer service. A broad understanding of technical procedures and infrastructure is required. Your role will be to handle customer interactions on...
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