Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
Elon Musk talks ‘tech support’ governance at Dubai summit
Wearing a "Tech Support"-printed T-shirt, Elon Musk virtually took to the stage on the final day of the World Governments Summit in a live discussion with Omar Sultan Al Olama, UAE Minister of State for Artificial Intelligence, Digital Economy and Remote Work...
What the 2025 Budget Speech could deliver
The Minister of Finance, Enoch Godongwana, will deliver the 2025 Budget Speech on Wednesday (19 February 2025). During the Budget Speech, the finance minister indicates the allocation of financial resources to the national government’s priorities outlined by President...
Zero trust security market to hit $92,42bn
The global zero trust security market size is anticipated to reach $92,42-billion by 2030, growing at a CAGR of 16,6% from 2025 to 2030, according to a recent study by Grand View Research. The growing sophistication of cyber threats and their negative impact on an...
What the future holds for 3D printing
In 2024, the 3D printing space saw challenges and slower growth, with several prominent materials players exiting the industry. In the long-term, there are still key trends within the additive manufacturing industry that will drive the uptake of this technology,...
SA commits to childhood cancer initiatives
In alignment with its ongoing dedication to fostering awareness and advancing care for children and teenagers facing cancer, South Africa participated in the global initiative for International Childhood Cancer Day (ICCD) 2025. The initiative, spearheaded by Childhood...
Kaspersky endorses UN’s Global Digital Compact
Kaspersky has joined the ranks of organisations endorsing the vision of the United Nations’ Global Digital Compact. The framework sets out objectives and principles that participating parties will use to foster a more inclusive, open and sustainable digital future....
OpenAI says no to Musk’s OpenAI bid
OpenAI has responded to Elon Musk’s bid to buy the company for $97,4-billion with a firm no. According to chairman Bret Taylor, the artificial intelligence (AI) company is not for sale. Early last week Elon Musk, together with a group of investors, made an unsolicited...
AI generates fear – but CEOs are doing it anyway
A new survey has uncovered a paradox among CEOs: while four in five recognise AI’s potential benefits and plan to integrate it into their operations, many fear it. A massive 74% of respondents are worried that gaps in their knowledge will hinder decisions in the...
More News Today
NFTs present complex indirect tax challenges
Before looking at the taxation of NFTs, it is important to understand what they are. In short, an NFT, or non-fungible token, is a unique blockchain-based digital asset. By Jana Botha, senior tax advisor, and Francis Mayebe, candidate attorney: tax practice at Baker...
Data management key to the digital transition of African banks
The digitisation process is completely transforming the African banking sector, but big questions remain over the speed of that transformation and the nature of the changes. By Gary Allemann, MD of Master Data Management According to an African Digital Banking...
MTN SA bolsters executive structure
MTN SA has announced a review of its executive structure as the company gears up to deliver on its Ambition 2025 strategy to transform from a telco to a tech-co. In line with this strategic shift, the company has appointed Ernst Fonternel into the role of chief...
Angolan bank modernises to meet digital demands
Banco Angolano de Investimentos (BAI), the full-service bank in Angola serving more than 1,5-million retail and corporate customers, has modernised its technology infrastructure, enabling it to meet the increasingly digital demands of its growing customer base. With...
Kaspersky shares a guide to top ransomware techniques
In Q2 2022, ransomware remains one of the main threats towards information security, and the META region is not an exception. One of the most notable cases includes attacks on Shoprite, the largest retail chain in Africa. Other examples of aggravating situation with...
Dutch Entrepreneurial Bank partners with Startupbootcamp AfriTech
The Dutch Entrepreneurial Development Bank (FMO), an impact investor that supports sustainable private sector growth in frontier markets, has partnered with pan-African tech accelerator, Startupbootcamp (SBC) AfriTech, for the third installment of the Africa Startup...
Desperately needed tech skills in short supply
Anyone who has recently tried to appoint a CIO or chief technology officer (CTO) will know how difficult it is to fill these roles due to the critical shortage of highly qualified and experienced tech executives. How small is this pool of talent in South Africa? And...
Chattermill expands into Africa
Chattermill, a unified customer intelligence platform, has announced a new partnership with YouKnow Digital to expand operations into Africa. YouKnow Digital connect global technology companies with African enterprise brands, supporting them with a locally specialised...
TikTok, ThinkWiFi pilot free WiFi hotspots
TikTok has partnered with public WiFi company ThinkWiFi to pilot 50 free WiFi hotspots in Soweto, Gugulethu, Khayelitsha and Bushbuckridge. This is a move by the entertainment platform to drive awareness and advocacy relating to the digital divide and the need for...
Digital technologies add efficiency, transparency, sustainability
As if the drive to decarbonise energy as part of sustainability and climate change efforts was not enough, the recent rise in energy prices has brought into sharp contrast the need to re-examine how we generate, distribute, and consume electricity. By Natalya...
Full Stack Developer (Mobile-Focused) – Gauteng Johannesburg Region
Opportunity for a Full Stack Developer to build and maintain React Native mobile apps and ReactJS web portals in a fully in-office Johannesburg role. Key Requirements 3+ years full stack development with strong mobile focusProficient in React Native, ReactJS,...
Intermediate Software Developer
Join a hybrid work environment in Centurion as an Intermediate Software Developer focused on .NET, Azure DevOps, and Kubernetes solutions. Key Requirements Solid experience with .NET (C#) and related frameworksHands-on experience with Azure, Azure DevOps, and...
Intermediate Software Developer – Gauteng Pretoria Region
Join a hybrid work environment in Centurion as an Intermediate Software Developer focused on .NET, Azure DevOps, and Kubernetes solutions. Key Requirements Solid experience with .NET (C#) and related frameworksHands-on experience with Azure, Azure DevOps, and...
Digital Strategist
We're looking for strong Digital Strategists to lead performance marketing strategies across CRM, content, paid media, and automation. Bring the thinking that connects digital activity to real business outcomes. As a Digital Strategist at The Agency, you'll shape and...
Personal Share Portfolio Business Analyst
The purpose of the role is to plan, design, develop and launch Personal Share Portfolios (PSP) and associated business processes across the Investment platform.Key responsibilitiesEnsuring continual appreciation of the broader business context by understanding...
Digital Strategist – Gauteng Johannesburg Region
We're looking for strong Digital Strategists to lead performance marketing strategies across CRM, content, paid media, and automation. Bring the thinking that connects digital activity to real business outcomes. As a Digital Strategist at The Agency, you'll shape and...
Personal Share Portfolio Business Analyst – Gauteng Johannesburg
The purpose of the role is to plan, design, develop and launch Personal Share Portfolios (PSP) and associated business processes across the Investment platform.Key responsibilitiesEnsuring continual appreciation of the broader business context by understanding...
Senior Test Analyst
Our Client, a leading and established organisation, is looking for someone with a strong eye for quality and a solid grasp of Agile Testing in fast-moving, DevOps-aligned teams. This Senior Automation Tester role will suit a test analyst who enjoys being hands-on with...
IT Support Engineer
We are a leading Managed Service Provider (MSP) with an expanding client base and a great team. We currently have several openings due to expansion and we are looking for skilled, dynamic, and passionate IT Support Engineers to join our technical team in Johannesburg,...
Senior Test Analyst – Western Cape Cape Town Region
Our Client, a leading and established organisation, is looking for someone with a strong eye for quality and a solid grasp of Agile Testing in fast-moving, DevOps-aligned teams. This Senior Automation Tester role will suit a test analyst who enjoys being hands-on with...
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