Humans will be more cost-effective than GenAI for CX
By 2030, cost per resolution for generative AI (GenAI) will exceed $3, higher than many B2C offshore human agents, according to Gartner. Rising data center costs, a pivot from subsidised growth to profitability for AI vendors, and increasingly complex use cases that...
How to measure data streaming ROI
Organisations measure their return on investment from both operational and business perspectives. This is one finding from a survey of 200 senior IT and data executives at large companies with an annual revenue of $50-million or more. The study, which was commissioned...
Ethernet campus switch sales see Q1 surge
According to a recently published report from Dell’Oro Group, 1Q 2025 worldwide Ethernet Campus Switch revenues grew by 3% year-over-year (Y/Y), with a sharp contraction in China pulling down worldwide sales. “As we predicted, the Ethernet Campus Switch market has now...
Security, infrastructure drive C-suite misalignment on GenAI
There is a serious misalignment among C-suite leaders when it comes to business goals and operational readiness for generative artificial intelligence (GenAI) deployment. This is the headline finding from a new NTT Data report, “The AI Security Balancing Act: From...
Hybrid working key to prevent quiet quitting
Employers who micromanage their team's working patterns and locations risk losing top-tier talent to “quiet quitting”, a new study has revealed. International Workplace Group explored the main reasons why workers are most likely to “quiet quit”, a workplace term...
Human agents essential amid AI integration challenges
By 2027, 50% of organisations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner. This shift comes as many companies struggle to achieve their “agent-less” staffing goals, highlighting the complexities...
Habib Mahakian to lead Dell SA
Following the departure of Doug Woolley last month, Habib Mahakian has been appointed as vice-president and MD of Dell Technologies South Africa, expanding on his current role as vice-president: emerging markets. At a time when AI and digital transformation are...
New hacktivist threat poses global risks
Newly-emerged hacktivist group DieNet has claimed responsibility for more than 60 distributed denial-of-service (DDoS) attacks in just two months, including its most recent and widely reported action: the global disruption of X (formerly Twitter). The DieNet group...
SA traders urged to guard against deepfake scams
Last week, the Financial Sector Conduct Authority (FSCA) issued an urgent warning about sophisticated scams targeting traders. Fraudsters are now using deepfake videos to impersonate well-known business leaders, officials, and brokers to lure South Africans into fake...
Huawei to power SA’s first grid-forming system
Huawei Digital Power Sub-Saharan Africa has been selected as the exclusive original equipment manufacturer (OEM) partner for the Palabora Mining Company (PMC) solar and battery energy storage system (BESS) project, a flagship initiative led by the Mzansi Energy...
More News Today
PAICTA, Check Point partner to on cybersecurity skills access
The Pan African Information Communication Technology Association (PAICTA), an organisation that advocates for small and medium enterprises (SMEs), young people, women, and people with disabilities by creating an integrated and inclusive society through integrated...
What happens in cyberspace never goes away …
Social media can be a useful tool for potential employers, as valuable insights into the public and online personality of a candidate can be gleaned from past and current behaviour shared on a public platform. Annelize van Rensburg, director: executive search at...
Digital transformation is a business imperative
While digital transformation may seem like an overwhelming exercise for enterprises with a large investment in legacy infrastructure, the reality is that it has become imperative. By Amritesh Anand, associate vice-president at In2IT Technologies The longer businesses...
Confronting the myth: is cloud ERP the only solution?
Moving with the times when it comes to technology is no longer an option, but a necessity for businesses across the board. For manufacturers and distributors, investing in an enterprise resource planning (ERP) system is no longer an option, but an essential software,...
ERP is a growth investment
Enterprise resource planning (ERP) solutions have gained significant ground over the past few years. Primarily driven by the pandemic and rapidly changing business expectations, ERP solutions have become more capable, accessible and resilient. They offer organisations...
Sharpening endpoint protection is critical
Crypto-mining, hacking, vulnerabilities, and threats - protecting the organisation's endpoints has never been more important than it is today, writes Reggie Nkabinde, consultant: modern platform-security at Altron Karabina. Crypto-mining malware has seen a significant...
BCX collaborates to empower mine with 5G
BCX has collaborated with partners on 5G-enabling the Nungu Mine in Elandspruit. The deployment of the latest 5G-enabled technologies is set to enhance the mine's operational efficiencies and safety. "This is a game changer for the entire industry and the hundreds of...
Fujitsu announces next-gen Primergy M7 server series
Fujitsu has announced the launch of its next-generation Primergy M7 servers leveraging the new 4th gen of Intel Xeon Scalable Processor Platform technology. Offering best-in-class performance and energy efficiency on industry-standard CPU technology, the Primergy M7...
LookSee debuts free-to-use solar score
Standard Bank's home efficiency platform LookSee.co.za has worked with Riskscape, a geospatial actuarial solutions provider, to develop a free-to-use, online Solar Score for South African homeowners which takes individual property conditions into account in...
Put a stop to bad business interactions
Businesses of all sizes can agree that customers no longer buy just a product or service. More than ever, the modern customer journey reflects the need for and investment in a positive experience. By James Bayhack, director for sub-Saharan Africa at CM.com Today's...
Senior Project Manager at Datonomy Solutions – Western Cape Cape Town
We are seeking a Senior Project Manager for a short-term (3 months) project.This role is based in Cape Town, 3 days onsite.The Senior Project Manager will be accountable for one or more large-sized projects of moderate to high complexity with a medium- to large-sized...
Senior Enterprise Java Developer (API Development)
We are looking for experienced Senior Java Developers with strong expertise in enterprise-grade API development. The role involves designing, building, and maintaining scalable APIs and backend services for mission-critical systems, working onsite with our Cape...
Senior Enterprise Java Developer (API Development) – Western Cape Cape Town
We are looking for experienced Senior Java Developers with strong expertise in enterprise-grade API development. The role involves designing, building, and maintaining scalable APIs and backend services for mission-critical systems, working onsite with our Cape...
Business Analyst
As a Business Analyst - Supply Chain & Pricing, the role will play a critical support role in enabling data-driven decision-making across the commercial and supply chain functions. The person will be responsible for collecting, validating, and analysing data to...
Business Analyst – KwaZulu-Natal Pinetown
As a Business Analyst - Supply Chain & Pricing, the role will play a critical support role in enabling data-driven decision-making across the commercial and supply chain functions. The person will be responsible for collecting, validating, and analysing data to...
Senior Business Analyst
Afrikaans speaking onlyResponsibilities:Analysing business and system processes.Gather and analyse business requirements from all stakeholders.Document business processes, workflows, and system requirements for multiple sites across.Create reports, presentations, and...
Project Manager at Competent Candidates – Gauteng Bryanston
Our client with a national footprint requires a well skilled and expert Project Manager to fulfill the following duties:Education: Relevant University degree (B.Sc. / B. Com or similar)PMP, PRINCE 2 or equivalent qualification Experience Required:Experience in project...
Full Stack JavaScript Developer (Focus: Testing) (Senior) 0628 TT – Gauteng Pretoria
As a Full-Stack Developer with a testing mindset, you will support the development and quality assurance of our SaaS platform. Responsibilities include:Write, maintain, and optimize automated test suites using Jest and Playwright. Define and drive testing strategy,...
Network Senior Engineer – Gauteng Centurion
Main job purpose We are seeking a highly skilled and experienced Senior Network Engineer to design, implement and maintain our enterprise network infrastructure. This role is critical to ensuring the performance, security and scalability of our network systems across...
Mid-Level Software Engineer – Western Cape Cape Town Region
Our client is looking for a Mid-Level Software Engineer based in CPT Key Requirements 4 years' experience.BSc/ BTech/ [URL Removed]C/C++MATLABC#PythonGitShould you meet the requirements for this position, please email your CV to [Email Address Removed] You can also...
View more career listings on our Careers Section