These are the most valuable AI use cases for customer service
As organisations seek to maximize the impact of their AI investments, Gartner has identified the most valuable use cases for AI in service and support functions. A Gartner survey of 265 service and support leaders from a variety of industries and business in April and...
Security, affordability will shape a new era for energy
Energy security and affordability have moved to the forefront in many regions as the global energy transition has entered a more turbulent, complex phase, shaped as much by infrastructure realities and geopolitical risk as by decarbonisation ambitions. Drawing on...
Developers excited about the benefits of AI agents
Nine out of 10 developers are excited about AI’s impact on their careers, and an overwhelming 96% expect it to change the developer experience for the better. Salesforce’s latest State of IT survey reveals that four in five IT leaders believe AI agents will become as...
How data and analytics leaders can scale AI
Through 2025, poor data quality will persist as one of the most frequently mentioned challenges prohibiting advanced analytics such as artificial intelligence (AI) deployment, according to Gartner. Because of this, data and analytics (D&A) leaders must focus on...
SA a top target for cybercrime
South Africa is the most targeted country in Africa when it comes to infostealer and ransomware attacks, according to ESET’s bi-annual Threat Report. Data and expert insight collected between June and November 2024 reveals that over 40% of ransomware attacks, and just...
Stealer malware leaked over 2m bank cards
Kaspersky Digital Footprint Intelligence estimates that 2,3-million bank cards were leaked on the dark web, based on an analysis of data-stealing malware log files from 2023-2024. On average, every 14th infostealer infection results in stolen credit card information,...
GDP figures point to a need for economic growth
Following a contraction of 0,1% in the third quarter of 2024, the South African gross domestic product (GDP) expanded by 0,6% in the fourth quarter (October–December). Growth was led by agriculture, finance and trade on the supply (production) side of the economy....
Cravings Report reveals Saffers’ food preferences
When it comes to food delivery, South Africans know exactly what they want - and they’re not afraid to ask for it. Data from Uber Eats’ 2024 Cravings Report reveals the country’s top food delivery trends, showcasing a love for luxury with orders of an expensive...
TSMC invests $165bn to make chips in the US
Taiwan Semiconductor Manufacturing Company (TSMC) has announced is expanding its investment in advanced semiconductor manufacturing in the US by an additional $100-billion. Building on the company’s ongoing $65 billion investment in its advanced semiconductor...
Internet Society extends multi-year Meta partnership
The Internet Society - a global charitable organisation championing an open, globally connected, and secure Internet – has expanded its partnership with Meta with the launch of a new Connectivity Co-Funding Initiative. The initiative aims to scale up efforts to expand...
More News Today
Virtual agents can do more than standard chatbots
Most visitors to a website probably don't know the difference between a chatbot and a virtual agent. By Ryan Falkenberg, co-CEO of Clevva To be frank, most probably don't care either. All they want is an easy and efficient way to resolve whatever query or issue they...
Gary Kirsten launches CoachED website
Cricket coach, Gary Kirsten, has launched the new CoachED website which offers even more courses to certify coaches across all levels of the game. "Based on the growing demand for coaches to become certified alongside the lack of access for many coaches wanting to...
#SafeSigns chatbot helps women lower exposure to intimate partner violence
Praekelt.org, in partnership with Wits University and Behavioural Insights Team (BIT), has launched the #SafeSigns digital chatbot at the Sexual Violence Research Initiative Forum in Cancun, following a three-year study showing a low-cost digital intervention...
Huawei SA recognised for public sector innovation
Huawei South Africa has won the Digital Innovator Award at The State IT Agency's (SITA) Digital Public Service Awards ceremony, which took place this week in Durban. The event was attended by Minister Khumbudzo Ntshavheni and Deputy Minister Philly Mapulane of South...
Sage picks 4Sight for Microsoft Azure migration
Sage has appointed 4Sight Holdings as official Strategic Hosting Provider under their Sage Partner Cloud program, both for South Africa and MEA to assist customers across Africa with their migration to the Microsoft Azure cloud platform. 4Sight received the...
Identity proofing allows easy virtual ID checks, but exercise caution
The Covid pandemic saw virtual identity checks become the norm. But not all identity proofing methods are created equal - some of the mainstream options fall far short of best practice guidelines. By choosing the right methodology and technology, CIOs and security and...
Predictive modelling for business optimisation adds value in uncertain times
Predictive modelling is a critical component for any business looking to optimise their operations. As the name suggests, it entails forecasting outcomes for a business based on different permutations. "Having access to highly predictive models for driving...
The mobile malware landscape in 2022
Cyberattacks are increasing in number all the time, writes Pankaj Bhula, EMEA regional director: Africa at Check Point. Indeed, our 2022 Mid-Year Report revealed a 42% global year-on-year increase in attacks and according to the World Economic Forum's 2022 Global Risk...
Digital and tech skills needs to be included at all levels of education
Education is, without a doubt, a fundamental human right. And today, digitalisation enables us to improve education and provide equal access to all. But where do we even begin? In a world where everything is online and any business that isn't online is losing money,...
Foster business resiliency success for the next normal
Organisations must modernise cybersecurity and skills development to meet the demands of a dynamic environment, writes Bradley Pulford, vice-president and MD of HP Inc Africa As the saying goes, 'Change before you have to.' While we eagerly await more stability...
Senior Back-End Developer – Gauteng Centurion
An established technology company is seeking a Senior Back-End Developer to join our dynamic Development and Engineering Department in Centurion, Gauteng . This is a rewarding opportunity for a solutions-driven individual who thrives in a collaborative environment and...
Project Manager – Western Cape Cape Town Region
Division: IT / Project Management Position Purpose: The Project Manager will be responsible for planning, executing, and closing projects that align with organisational goals. This role will ensure projects are delivered on time, within scope and budget, while...
Business Application Specialist – Gauteng Braamfontein
Business Application SpecialistWe are seeking a proactive and technically skilled Business Application Specialist to support the stability and performance of critical business and POS applications. The successful candidate will ensure seamless operations across...
Senior Network Administrator
A well-established business is seeking to appoint a Senior Network AdministratorQualification:National Diploma Engineering/Information Technology 5+ years; ORB.Eng / B.Sc Hons (Comp Sci/Engineering or related field) with 3+ yearsExperience:Working as a technical...
IT & Desktop Support Technician – from Banking
MAIN PURPOSE OF THE JOBThe Technician: IT & Desktop Support is responsible for providing desktop support to all business end-users. This 1st line support involves resolving or escalating to the correct personnel, all end-user IT problems related to desktop,...
C# Software Developer (CPT Hybrid)
ENVIRONMENT:PLAY a crucial role in building, maintaining, and enhancing software applications as your coding talents as a C# Software Developer is wanted by a dynamic Financial Services provider. You will develop new solutions based on business requirements, document...
Senior Network Administrator – Western Cape Cape Town
A well-established business is seeking to appoint a Senior Network AdministratorQualification:National Diploma Engineering/Information Technology 5+ years; ORB.Eng / B.Sc Hons (Comp Sci/Engineering or related field) with 3+ yearsExperience:Working as a technical...
IT & Desktop Support Technician – from Banking – Gauteng Centurion
MAIN PURPOSE OF THE JOBThe Technician: IT & Desktop Support is responsible for providing desktop support to all business end-users. This 1st line support involves resolving or escalating to the correct personnel, all end-user IT problems related to desktop,...
C# Software Developer (CPT Hybrid) – Western Cape Claremont
ENVIRONMENT:PLAY a crucial role in building, maintaining, and enhancing software applications as your coding talents as a C# Software Developer is wanted by a dynamic Financial Services provider. You will develop new solutions based on business requirements, document...
Senior Networking Engineer
Job DescriptionAs a Senior Networking Engineer, you will be a key player in designing, implementing, and maintaining advanced network infrastructures for the company clients. You will work closely with the companies technical teams and clients to ensure optimal...
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