Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
AI-powered cyber threats drain security budgets
New research highlights a stark reality: IT directors at major global firms are preparing for an unprecedented surge in cyber threats driven by AI, machine learning and the Metaverse. As cyber criminals deploy increasingly sophisticated attacks, organizations plan...
GenAI will spur data centre spend in 2025
As a revolution around generative AI (GenAI) looms, investment in data centres is expected to rise dramatically this year as cloud providers dedicate significant financial resources to expanding facilities to support cloud services and AI-driven applications, says...
AI agents could aid governments in building public trust
Public trust in government has been lagging for years, but new Salesforce research reveals AI agents could help rebuild it. Constituents around the world agree there’s room for improvement when it comes to government service. Forty percent struggle with government...
SMEs miss out on a $789bn green finance opportunity
There is a massive gap between SMEs’ sustainability ambition and their ability to take action, preventing them from accessing vital green finance needed to drive their initiatives. While 86% of SMEs say that sustainability is important to their business, only 9,1%...
AI, HPC boost shared cloud infrastructure market
Spending on compute and storage infrastructure products for cloud deployments - including dedicated and shared IT environments - increased 115,3% year-over-year in the third quarter of 2024 (3Q24) to $57,3-billion. According to the latest IDC Worldwide Quarterly...
Gates Foundation budget reaches $8,74bn
At the start of the Gates Foundation’s 25th anniversary year, its governing board approved the largest budget in its history. The foundation will operate with a budget of $8,74-billion in 2025. The budget is in line with the foundation’s commitment to reach overall...
Bitcoin hits $110 000 as Trump prepares to take office
Bitcoin reached a new all-time high on Monday, surpassing $110 000, ahead of Donald Trump's inauguration as the 47th President of the US. Nigel Green, CEO and founder of deVere Group, predicts that the flagship cryptocurrency will continue its meteoric rise,...
2025 is set to be the year of electric vehicles
More than six out of 10 (64%) consumers are likely or very likely to consider an electric vehicle (EV) for their next purchase. The TCS Future-Ready eMobility Study 2025 from Tata Consultancy Services also highlights that, while 60% of consumers said charging...
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SARS streamlines auto assessments for the 2022 tax filing season
Taxpayers who are satisfied with their auto assessments need not take any further action, under the new procedures introduced by SARS for the 2022 tax filing season, writes Joon Chong, partner at Webber Wentzel. SARS has introduced some changes to the auto assessment...
KID, DataRobot partner to make data science more accessible
A partnership between data specialists Knowledge Integration Dynamics (KID) and global AI Cloud leader DataRobot is automating and democratising artificial intelligence (AI) and machine learning (ML), putting it into the hands of more South African businesses. Markus...
Girl Gamer Esports Festival 2022 to open in Cape Town
The Girl Gamer Esports Festival, which celebrates and promotes women's competitiveness in esports, will take place on 25 and 26 June at the ATK Arena in Cape Town. The official games of the Girl Gamer Esports Festival are Counter-Strike: Global Offensive and League of...
Future-ready businesses will prioritise top-to-bottom upskilling
As technological innovations accelerate the transformation of all aspects of our society, the shift to a digital-only world has made digital proficiency a must for today's jobs. By Zuko Mdwaba, area vice-president of Salesforce South Africa Despite the increased...
Cybersecurity must-haves when it comes to defending business systems
Earlier this year, TransUnion was the target of a hacker group who obtained access to one of its servers containing the personal records of a significant number of South Africans. By Chris Norton, regional director for Africa at Veeam The group demanded a $15-million...
Your data strategy must constantly evolve
Many companies have embarked on digital transformation journeys to shift their focus towards becoming data-driven organisations. Fundamental to this is having a data strategy in place that will enable the business to better deal with the complexities of the rapidly...
It’s time to rethink customer engagement
Customer engagement (CE) has become a commodity. It's the definitive metric by which organisations are measured and defines customer loyalty and longevity. By David Steyn, business manager: customer engagement at Decision Inc A recent Salesforce study found that 83%...
Infinidat launches global partner portal, expands channel sales
Infinidat has announced new moves to advance its strong position in partnering, supporting and co-selling with channel partners, accelerating adoption of storage-as-a-service (STaaS), and enhancing partner sales enablement. Infinidat will roll out a new global version...
Ericsson and Red Hat empower service providers
Ericsson and Red Hat are expanding their collaboration for validation of network functions and platforms to enable service providers to bring their next generation services to market faster in a multi-vendor scenario. As service providers deploy 5G, they are focused...
Israeli bank turns to Stanchion for secure payments
Stanchion Payment Solutions has successfully completed HSM migration for one of Israel's top three banks. The bank has migrated from ARX hardware security modules (HSMs) to Futurex HSMs. HSMs power the bank's secure payments environments such as managing the...
Systems Engineer
IT Systems EngineerAccelerate your career with cutting-edge technology!R 700,000 - R 924,000 CTCJoin a leading company in the digital industry that values innovation and excellence. This is an ideal opportunity to harness your 5-8 years of experience in IT systems...
Senior Full Stack Software Engineer (Angular, Python, Django) (CPT Hybrid)
ENVIRONMENT:JOIN the team of a dynamic Software Service Delivery Provider seeking the coding talents of a Senior Full Stack Software Engineer whose core role will be the design, development and go-to market of various software products. Working in an Agile process,...
Java Developer – Western Cape Stellenbosch
Our client is seeking a talented Java Developer to join a growing, highly motivated software development team. You'll be involved in the SDLC from requirements gathering through to product delivery, offering ample opportunities to demonstrate your technical skills and...
Systems Engineer – KwaZulu-Natal Durban
IT Systems EngineerAccelerate your career with cutting-edge technology!R 700,000 - R 924,000 CTCJoin a leading company in the digital industry that values innovation and excellence. This is an ideal opportunity to harness your 5-8 years of experience in IT systems...
Senior Full Stack Software Engineer (Angular, Python, Django) (CPT Hybrid) – Western Cape Century City
ENVIRONMENT:JOIN the team of a dynamic Software Service Delivery Provider seeking the coding talents of a Senior Full Stack Software Engineer whose core role will be the design, development and go-to market of various software products. Working in an Agile process,...
Senior Software Developer
The Senior Software Developer (DSP) drives or supports the overall design and development of radio astronomy-focused Digital Signal Processing products and applications owned by the Data Processing & Pipelines Department within the Engineering & Technology...
Back-End Developer (Intermediate) at Parvana Recruitment
This is a remote position.About our client:Our client is a professional management consultancy and IT services provider, focused on delivering creative and innovative digital solutions. Their client base includes both startups and large corporations, but their mission...
Senior IT Project Manager at Cloud Migration Specialists
Your cloud journey... Accelerated !! A dynamic, high-performing cloud consultancy is looking for an experienced Project Manager to drive the successful delivery of multiple IT transformation projects across internal and external teams. This role is ideal for someone...
Senior Software Developer – Western Cape Cape Town
The Senior Software Developer (DSP) drives or supports the overall design and development of radio astronomy-focused Digital Signal Processing products and applications owned by the Data Processing & Pipelines Department within the Engineering & Technology...
Back-End Developer (Intermediate) at Parvana Recruitment – Western Cape Cape Town
This is a remote position.About our client:Our client is a professional management consultancy and IT services provider, focused on delivering creative and innovative digital solutions. Their client base includes both startups and large corporations, but their mission...
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