Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Fraud rates show double-digit growth in Africa
Smile ID’s 2025 Digital Identity Fraud in Africa Report, highlights critical fraud trends across the continent, revealing that southern Africa’s rejection rates rose significantly from 9% in 2023 to 21% in 2024. Drawing on anonymised data from over 110...
SA businesses recognise AI as strategic necessity
South African businesses are increasingly optimistic about the potential of artificial intelligence (AI) to drive profitability and achieve strategic goals. This is among the findings of a new poll of 4 200 C-suite executives by Qlik, which reveals what is hindering...
Cloud, AI will drive network security to $38m
The worldwide Network Security market, including firewall, SSE, traditional SWG appliance, WAF, and ADC segments, is projected to grow to $38-billion by 2029, according to a recently published report from Dell’Oro Group. This represents a 10% five-year compounded...
2024 saw record growth for air cargo
The International Air Transport Association (IATA) has released data for full year 2024 and December 2024 global air cargo market performance showing: Full-year demand for 2024, measured in cargo tonne-kilometers (CTK), increased 11,3% (12,2% for international...
Cisco opens Webex point of presence in SA
Cisco has opened a local point of presence (PoP) for its Webex Calling and Webex Contact Centre services in South Africa. Leveraging AWS data centers, the PoP empowers organisations of all sizes to embrace hybrid work models and deliver customer service experiences....
SA young scientists awarded at Taiwan International Science Fair
Innovative research projects by talented young South African scientists have earned global recognition at the 2025 Taiwan International Science Fair (TISF), with both participants proudly achieving Fourth Awards. Aradhya Kaushik from Bryanston High School in...
UK government cyber risk comes under the spotlight
UK spending watchdog, the National Audit Office (NAO), has highlighted a threat to the UK government’s cyber resilience - but Naoris Protocol warns that it is underestimating the scale of the problem. The NAO says the threat is “severe and advancing quickly”, and...
Multifamily residential property gains traction
The South African multifamily residential rental sector is emerging as a formidable asset class for institutional real estate investors. This is according to a report about the sector, compiled by the Centre for Affordable Housing Finance (CAHF) for the South African...
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Augmented reality app raises the bar for Dell repairability
Dell Technologies has announced a first-of-its-kind augmented reality app for IT repairs, the Dell AR Assistant. This free application (available on both IOS and Android) provides a step-by-step augmented reality experience to help customers replace parts on their...
Avoid the Great Resignation by gaining employee support
It would be tempting to think South Africa is immune to the Great Resignation. Referring to the unprecedented number of workers quitting their jobs in the wake of the pandemic, this phenomenon has been blamed on everything from government support programmes (most...
eBucks named the best in the world for use of technology
FNB's free eBucks Rewards programme has been awarded for the Best Use of Technology and the regional loyalty champion of the year for Middle East and Africa, at the 2022 International Loyalty Awards ceremony held in London. The International Loyalty Awards (formerly...
Shoprite ransomware a reminder of the role employees play in cybersecurity
Check Point Software Technologies is reminding African organisations of the importance of cybersecurity training for employees, following the recent cyber-attack on Shoprite Holdings. Ransomware attacks are currently rife - and increasing - across the African...
Africa’s first Umbraco Gold Partner scoops global award
Bluegrass Digital has won 'Best Professional Services Sector Solution' for the new Petrofac corporate website at the Umbraco Awards 2022. The web and mobile solutions development company has also become the first Umbraco Gold Partner in Africa. Umbraco CMS and the...
Fujitsu debuts enhanced desktop PC portfolio
Business buyers are increasingly choosing the Mini PC as the new standard for desktop computing - taking advantage of slimline, discreet designs that can be placed out of sight. In line with this trend, Fujitsu today introduces a new lineup of Esprimo Mini PCs perfect...
Kyocera Cloud Information Manager enables flexible working
Kyocera's latest cloud-based solution helps growing businesses digitise their physical documents and embrace a more agile approach to work. The major move to remote and hybrid working has quickly exposed the glaring information gap that results from having business...
Initiative aims to inspire more girls to enter careers in STEM
Vodacom has launched a follow-up to its stimulating #CodeLikeAGirl programme that will see 700 girls between the ages of 14 and 18 receive coding training from 27 June to 15 July 2022. The Vodacom #CodeLikeAGirl programme is aimed at inspiring more girls to explore...
Telcos must diversify offerings to ensure future survival
Telecommunications requires significant capital outlay to build networks, that also need to be managed and maintained. Telcos in South Africa, and around the world, need to be able to monetise this investment, but traditional revenue streams such as calls and data are...
Embrace DataOps to deliver high-stakes AI
In many use cases, occasional mistakes are fine. It doesn't matter if one out of ten movie recommendations were not what the browser was looking for, so long as most of the time the individual gets to watch something that they enjoy. If not, many people would simply...
Senior Data Analyst, Solutions at DSV – Gauteng Kempton Park
DSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our...
Senior DevOps Engineer at Sabenza IT & Recruitment – Gauteng Pretoria
Are you a Terraform-taming, Azure-wielding, cloud-commanding tech wizard? Do you love automation so much that manual work makes you twitch? Do you dream in containers, pipelines, and .NET syntax? Well, then you might just be the superhero our DevOps squad has been...
Senior Java Engineer – Gauteng Johannesburg Region
Looking for a new exciting role? Then this is for you! Looking for a Senior Software Engineer that is going to guide, advise, inform, mentor team members to enable them to perform the tasks required by their roles to the best of their ability. Key Requirements 7 - 10...
Senior Software AI & Machine Learning Developer – Cape Town
Design and develop robust, scalable software solutions with embedded AI and ML capabilities Lead and contribute to the full software development lifecycle, including requirements gathering, architecture design, development, testing and deployment Implement and...
Commercial Analyst at Red Ember Recruitment (PTY) Ltd
Red Ember Recruitment is seeking a detail-oriented and results-driven Commercial Analyst to join our client's dynamic team in Kempton Park, Gauteng. The ideal candidate will play a critical role in evaluating commercial vehicle dealers, assessing financial and...
Business Analyst
Purpose of the Role:We are looking for a commercially astute and detail-oriented Business Analyst to support strategic decision-making and operational performance across the organisation. The ideal candidate is analytical, organised, and experienced in business...
Senior Software AI & Machine Learning Developer – Cape Town – Western Cape Cape Town
Design and develop robust, scalable software solutions with embedded AI and ML capabilities Lead and contribute to the full software development lifecycle, including requirements gathering, architecture design, development, testing and deployment Implement and...
Commercial Analyst at Red Ember Recruitment (PTY) Ltd – Gauteng Kempton Park
Red Ember Recruitment is seeking a detail-oriented and results-driven Commercial Analyst to join our client's dynamic team in Kempton Park, Gauteng. The ideal candidate will play a critical role in evaluating commercial vehicle dealers, assessing financial and...
Business Analyst – Gauteng Bryanston
Purpose of the Role:We are looking for a commercially astute and detail-oriented Business Analyst to support strategic decision-making and operational performance across the organisation. The ideal candidate is analytical, organised, and experienced in business...
Project Manager (Contract) (CPT)
ENVIRONMENT:DELIVER strategic and regulatory change across the operating platform of a global Asset Manager seeking its next Project Manager. The team operates in a decentralised model, partnering with business leads to shape, coordinate, and implement change across...
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