Self-service and live chat to be top customer service technologies by 2027
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, says Gartner. A survey of 265 customer service & support...
FNB warns about new fraud
FNB has warned the public about a fraud that involves criminals selling FNB Business Accounts to individuals who reside outside the borders of South Africa, particularly in Zimbabwe and Mozambique. The fraud sees criminals falsely presenting themselves as FNB...
Enterprise WLAN continues growth streak
The enterprise worldwide wireless local area network (WLAN) market grew 5,8% between the second and third quarters of 2024 to reach $2,5-billion, according to results published in the International Data Corporation (IDC) Worldwide Quarterly WLAN Tracker. The...
Slight uptick forecast for global car sales
Global new light vehicle sales in 2025 are expected to rise 1,7% year-over-year, to 89,6-million units, according to a new forecast by S&P Global Mobility. The global auto sector remains focused on managing production and inventory levels in response to regional...
Six vendors dominate the SASE market
The global secure access service edge (SASE) market reached $2,4-billion in 3Q 2024, according to a report from Dell’Oro Group. The top six SASE vendors - Zscaler, Cisco, Palo Alto Networks, Broadcom, Fortinet, and Netskope - each with greater than 5% revenue share,...
Big growth for pharmaceutical data and analytics
The global data and analytics market in the pharmaceutical sector was valued at $1,1-billion in 2022 and is forecast to grow to $2,1-billion by 2028, driven by data and content management. According to GlobalData’s latest report, “Market and Opportunity Forecast to...
Confidence boost for WiFi, OpenRoaming
According to the WBA Industry Report 2025, 81% of respondents plan deployments of WBA OpenRoaming, an 18,9% increase on 2024. Of those, 25% were already rolling out the technology, 42% of those polled by the Wireless Broadband Alliance (WBA) said they would deploy in...
These were the 2024 crypto winners
In the world of cryptocurrencies, just 20 tokens make up more than 90% of the total market value, with Bitcoin as the biggest contributor. While 2024 was a stellar year for most, delivering double- and triple-digit gains across the board, a few standout performers...
Emerging smart sensor applications in industrial IoT
The old Internet-of-Things adage: “you can’t improve what you can’t measure” couldn’t be more relevant to the industrial sector. By Dr Jack Howley, technology analyst at IDTechEx With technology adoption in mining, manufacturing, and logistics industries driven by the...
Unofficial GenAI tools will help solve customer service issues
By 2027, 40% of all customer service issues will be fully resolved by unofficial third-party tools powered by GenAI, according to Gartner. Consumers are increasingly adopting unofficial third-party GenAI tools such as ChatGPT, Google AI Overviews, and Apple...
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How to succeed with Industry 4.0
When it comes to technology investments, the factory floor and warehouse typically get the least attention – and yet they are critical to the operations and survival of any company. Brendan Cuthbertson, head of Commercial, Enterprise and Regional Public Sector...
How your personal data can be weaponised against you
Yesterday (5 May) was World Password Day, a global date recognising the importance of strong passwords to ensure users remain safe while using online services. However, cybersecurity experts are warning that consumer habits of sharing personal information online - for...
Five must-haves for creating a secure password
World Password Day (5 May) comes around every year on the first Thursday of May and is the perfect time to remind everyone about the importance of having a secure password for all online accounts. Check Point Software Technologies is raising awareness of the most...
Password management needs a rethink
With technology integrated into every facet of an organisation, there are massive consequences if systems go down, regardless of the size or industry sector of a business. By Geshan Naicker, IT manager at Itec Over the years, I have seen my share of the IT challenges...
Commvault appoints StorVault as a Metallic MSP partner
Commvault has appointed StorVault as a Managed Services Provider (MSP) for its Metallic Software-as-a-Service (SaaS) platform in South Africa. Gerhard Fourie, channel lead at Commvault Africa, says that due to StorVault's long-standing relationship as a Commvault...
Vodacom commits to 100% renewable-energy by 2025
Vodacom's pledge to halve its environmental impact by 2025 is well underway with a target set to accelerate the reduction of greenhouse-gas (GHG) emissions. Within the next three years, Vodacom aims to diversify its energy mix which includes buying electricity needed...
Deloitte and VMware collaborate on strategic distributed cloud practice
Deloitte and VMware has announced the creation of the Deloitte VMware Distributed Cloud (DVDC) practice to help clients transform their businesses and the industries they serve by more effectively implementing and utilizing distributed cloud architectures. The...
inq expands SA footprint with Syrex acquisition
inq, a Convergence Partners company, is set to acquire Syrex, a provider of hyperconverged cloud technology solutions in South Africa, for an undisclosed amount. The agreement is subject to customary conditions including approvals by the Competition Authority of South...
How biometrics has become lightning fast and accurate
How do you do trust someone you can't meet in person? It's a question organisations have been grappling with in the age of the internet, KYC requirements, and the rapidly escalating costs and consequences of identity fraud. "Enter biometrics with liveness detection, a...
VMware Cross-Cloud services debut on Microsoft Azure Marketplace
VMware has announced the availability of VMware Cross-Cloud services on Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. VMware customers can take advantage of the trusted Azure cloud platform to accelerate application...
Developer – Internship Role (CPT) at Parvana Recruitment
Parvana Role: Our highly successful national client is looking for a bright and ambitious developer for their team. You are not expected to know anything, you will be provided with courses as well as on the job training which will last for over 4 months. This role can...
Senior Data Scientist at Datonomy Solutions
We are seeking an experienced Data Scientist with specialized expertise in Generative AI and LLMs (Large Language models to join our team and help lead the implementation of cutting-edge AI solutions for a large retail customer.Please note this role is based in Cape...
SAP CRM Technical Consultant
Our client is looking for a SAP CRM Technical Consultant, based in Midrand (Hybrid), with experience in C4C and S/4HANA. Key Requirements 5+ years' experience overall.BSc/ BTech/ [URL Removed]SAP CRMC4CSAP EEC or S/4HANAWeb UISAP FioriShould you meet the requirements...
TypeScript Software Developer – Gauteng Johannesburg
Hire Resolve's client is seeking a talented individual to join their international team and play a key role in developing modern cloud solutions that empower clients worldwide in the retail sector.Responsibilities: Designing, developing, and maintaining applications...
Senior .NET Developer – Gauteng Sandton
Join a dynamic team building innovative solutions in the FinTech and SaaS space! We're looking for skilled Senior .NET Developers with strong Azure DevOps experience and a passion for modern architecture and engineering practices. ? Key Skills: C# / .NET Web APIsReact...
Software Developer (Junior) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a highly successful SAAS development company focused on delivering innovative, bespoke solutions across a wide range of industries including logistics, supply chain and manufacturing. With a strong emphasis on customer satisfaction, they...
Solutions Architect (Senior) at Parvana Recruitment – Gauteng Johannesburg
About our client:Our client, headquartered in the USA, offers a great work opportunity. Embrace work-from-home flexibility and long-term prospects, including overseas opportunities. Benefit from learning from the best in the field at a company with amazing perks and...
Project Manager at Parvana Recruitment – Western Cape Cape Town
About the Role:As a Project Manager, you will play a pivotal role in steering the successful execution of software development projects through the entire Software Development Life Cycle (SDLC). You will be responsible for meticulous project planning, resource...
Developer – Internship Role (JHB) at Parvana Recruitment – Gauteng Johannesburg
Parvana Role: Our highly successful national client is looking for a bright and ambitious developer for their team. You are not expected to know anything, you will be provided with courses as well as on the job training which will last for over 4 months. This role can...
Developer – Internship Role (CPT) at Parvana Recruitment – Western Cape Cape Town
Parvana Role: Our highly successful national client is looking for a bright and ambitious developer for their team. You are not expected to know anything, you will be provided with courses as well as on the job training which will last for over 4 months. This role can...
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