Self-service and live chat to be top customer service technologies by 2027
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, says Gartner. A survey of 265 customer service & support...
FNB warns about new fraud
FNB has warned the public about a fraud that involves criminals selling FNB Business Accounts to individuals who reside outside the borders of South Africa, particularly in Zimbabwe and Mozambique. The fraud sees criminals falsely presenting themselves as FNB...
Enterprise WLAN continues growth streak
The enterprise worldwide wireless local area network (WLAN) market grew 5,8% between the second and third quarters of 2024 to reach $2,5-billion, according to results published in the International Data Corporation (IDC) Worldwide Quarterly WLAN Tracker. The...
Slight uptick forecast for global car sales
Global new light vehicle sales in 2025 are expected to rise 1,7% year-over-year, to 89,6-million units, according to a new forecast by S&P Global Mobility. The global auto sector remains focused on managing production and inventory levels in response to regional...
Six vendors dominate the SASE market
The global secure access service edge (SASE) market reached $2,4-billion in 3Q 2024, according to a report from Dell’Oro Group. The top six SASE vendors - Zscaler, Cisco, Palo Alto Networks, Broadcom, Fortinet, and Netskope - each with greater than 5% revenue share,...
Big growth for pharmaceutical data and analytics
The global data and analytics market in the pharmaceutical sector was valued at $1,1-billion in 2022 and is forecast to grow to $2,1-billion by 2028, driven by data and content management. According to GlobalData’s latest report, “Market and Opportunity Forecast to...
Confidence boost for WiFi, OpenRoaming
According to the WBA Industry Report 2025, 81% of respondents plan deployments of WBA OpenRoaming, an 18,9% increase on 2024. Of those, 25% were already rolling out the technology, 42% of those polled by the Wireless Broadband Alliance (WBA) said they would deploy in...
These were the 2024 crypto winners
In the world of cryptocurrencies, just 20 tokens make up more than 90% of the total market value, with Bitcoin as the biggest contributor. While 2024 was a stellar year for most, delivering double- and triple-digit gains across the board, a few standout performers...
Emerging smart sensor applications in industrial IoT
The old Internet-of-Things adage: “you can’t improve what you can’t measure” couldn’t be more relevant to the industrial sector. By Dr Jack Howley, technology analyst at IDTechEx With technology adoption in mining, manufacturing, and logistics industries driven by the...
Unofficial GenAI tools will help solve customer service issues
By 2027, 40% of all customer service issues will be fully resolved by unofficial third-party tools powered by GenAI, according to Gartner. Consumers are increasingly adopting unofficial third-party GenAI tools such as ChatGPT, Google AI Overviews, and Apple...
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How to succeed with Industry 4.0
When it comes to technology investments, the factory floor and warehouse typically get the least attention – and yet they are critical to the operations and survival of any company. Brendan Cuthbertson, head of Commercial, Enterprise and Regional Public Sector...
How your personal data can be weaponised against you
Yesterday (5 May) was World Password Day, a global date recognising the importance of strong passwords to ensure users remain safe while using online services. However, cybersecurity experts are warning that consumer habits of sharing personal information online - for...
Five must-haves for creating a secure password
World Password Day (5 May) comes around every year on the first Thursday of May and is the perfect time to remind everyone about the importance of having a secure password for all online accounts. Check Point Software Technologies is raising awareness of the most...
Password management needs a rethink
With technology integrated into every facet of an organisation, there are massive consequences if systems go down, regardless of the size or industry sector of a business. By Geshan Naicker, IT manager at Itec Over the years, I have seen my share of the IT challenges...
Commvault appoints StorVault as a Metallic MSP partner
Commvault has appointed StorVault as a Managed Services Provider (MSP) for its Metallic Software-as-a-Service (SaaS) platform in South Africa. Gerhard Fourie, channel lead at Commvault Africa, says that due to StorVault's long-standing relationship as a Commvault...
Vodacom commits to 100% renewable-energy by 2025
Vodacom's pledge to halve its environmental impact by 2025 is well underway with a target set to accelerate the reduction of greenhouse-gas (GHG) emissions. Within the next three years, Vodacom aims to diversify its energy mix which includes buying electricity needed...
Deloitte and VMware collaborate on strategic distributed cloud practice
Deloitte and VMware has announced the creation of the Deloitte VMware Distributed Cloud (DVDC) practice to help clients transform their businesses and the industries they serve by more effectively implementing and utilizing distributed cloud architectures. The...
inq expands SA footprint with Syrex acquisition
inq, a Convergence Partners company, is set to acquire Syrex, a provider of hyperconverged cloud technology solutions in South Africa, for an undisclosed amount. The agreement is subject to customary conditions including approvals by the Competition Authority of South...
How biometrics has become lightning fast and accurate
How do you do trust someone you can't meet in person? It's a question organisations have been grappling with in the age of the internet, KYC requirements, and the rapidly escalating costs and consequences of identity fraud. "Enter biometrics with liveness detection, a...
VMware Cross-Cloud services debut on Microsoft Azure Marketplace
VMware has announced the availability of VMware Cross-Cloud services on Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. VMware customers can take advantage of the trusted Azure cloud platform to accelerate application...
Integration Developer (Senior) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a leading global payments company who is building on their demonstrated success of transforming the payments landscape. Join this winning team to enhance your career and have a really enjoyable work environment. This client invests...
Developer – PYTHON (MASTER) at Parvana Recruitment – Western Cape Cape Town
Parvana Role: Our client develops exciting software using modern tools, techniques and methodologies. Responsibilities: Product design, programming, bug verification, and testing of computer programs for software products and/or customer applications. Researching...
Developer – C# (MASTER) at Parvana Recruitment – Western Cape Cape Town
Parvana Responsibilities: Deliver code that is functional, understandable, maintainable and testable. Work closely with analysts, documenters and testers. Automated testing of features developed. Deliver technical documentation as and when required. Act as a mentor to...
Business Analyst at Parvana Recruitment – Western Cape Cape Town
About the Role: As a Business Analyst, you will play a crucial role in bridging the gap between business needs and technology solutions. You will work closely with stakeholders to understand requirements, analyse processes, and recommend improvements to enhance...
Senior Linux Engineer (Azure/Terraform/DevOps) (CPT Hybrid) – Western Cape Cape Town
ENVIRONMENT:YOUR expertise in platform engineering, automation, and coding as an Senior Linux Engineer is sought by an innovative Independent Asset Management Firm to drive the efficiency, reliability, and security of its infrastructure systems and platforms. You will...
Senior Information Security Specialist
Programming/Scripting: Advanced SQL, Python, PowerShell, Bash, and exposure to Java, C#, Go, or TypeScript. Cloud & Infrastructure Security: Proficiency in AWS, Azure, or GCP security tools; containerization platforms (Kubernetes, Docker, ECS); and...
Project Manager (Water Treatment)
B.Eng / BTech in Mechanical or Chemical Degree essentialAt least 8 - 10 years strong project management skillsWith particular focus on industrial, mining and or water projectsProven ability to deliver and manage multi-disciplinary projects on time and within...
ServiceNow Technical Architect at Parvana Recruitment
What you will be doing:Define, design, and deliver scalable ServiceNow solutions (ITSM Pro, ITOM [Discovery], HRSD, APM, SPM) for organizational and client needs.Collaborate to gather requirements and translate them into ServiceNow solutions.Establish and enforce...
Senior Support Engineer (US Hours – West Coast) at Parvana Recruitment
This is a remote position.About our client:Our client is a global leader in digital marketing and client reporting solutions. With operations spanning four continents, they are rapidly expanding their team worldwide. Serving top-tier clients in the fintech sector,...
Junior Business Analyst at Parvana Recruitment
About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling...
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