Job losses to AI not yet mainstream
While there is widespread speculation that artificial intelligence (AI) will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent staffing due to AI, according to a survey by Gartner. A Gartner survey of 321 customer service...
Africa is a hotspot for AI-driven fraud
Africa’s rapid digital expansion is creating both unprecedented opportunities and complex challenges in the fight against fraud. This is among the findings from Sumsub’s Identity Fraud Report 2025-2026, which provides an in-depth, data-driven view of identity fraud...
The myths that are hampering employee productivity
HR leaders must address four emerging myths around employee productivity that could impact their organisations’ ability to achieve desired growth, according to Gartner. A November 2024 survey of more than 450 actively employed CEOs and other senior executive business...
Cloud infrastructure spending surpasses most positive expectations
According to the International Data Corporation (IDC) Worldwide Quarterly Enterprise Infrastructure Tracker: Buyer and Cloud Deployment, spending on compute and storage infrastructure products for cloud deployments, including dedicated and shared IT environments,...
April Fool joke or a cyberattack? How to avoid both
A recent survey by Kaspersky shows that 21,3% of employees and business owners using computers in South Africa faced a situation when colleagues (12,8%), friends or relatives (8,5%) made jokes with their unlocked computer. These jokes include sending funny messages or...
Does the current geopolitical turmoil mean China is back?
The current pace and flux of geopolitics continues to disrupt markets - keeping investors across the globe on tenterhooks. By David Rees, head of global economics at Schroders The US/China relationship in particular is the most consequential bi-lateral relationship in...
Musk sells X to xAI
Elon Musk has sold X, his social media platform, to xAI, his artificial intelligence start-up. The all-stock deal valued xAI at $80-billion and X at $33-billion, according to Musk. He paid $44-billion for X in 2022; while a December 2024 valuation of xAI put it at...
These are the top commercial threats facing sales leaders
As the global marketplace evolves at an unprecedented pace, Gartner, Inc. has identified the top seven commercial threats facing chief sales officers (CSOs) in 2025. The numerous challenges facing CSOs could significantly impact their strategic priorities and...
AI features big in African businesses’ plans
New research reveals widespread artificial intelligence (AI) ambitions across Africa’s business landscape. A survey of 750 CEOs, CTOs, and CIOs across South Africa, Kenya, Egypt, Morocco, and Algeria demonstrates that 85% of companies have already invested or planning...
Pat Gelsinger takes on new challenges
Pat Gelsinger, previously CEO of Intel and VMware, has signed up for a number of new ventures. He is joining venture capital firm Playground Global as general partner, and is also serving Christian technology platform Gloo as executive chair and head of technology. At...
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Westcon-Comstor wins Juniper Networks accolade
Westcon-Comstor has been recognised as a Partner of the Year by Juniper Networks, in the category of Global Distribution for its ability to leverage its worldwide partner network and deliver Juniper Networks technologies to both existing markets and new ones, further...
Addressing harassment in the modern office
New legislation released by the government and gazetted in March 2022 has changed the law around harassment in working spaces. This new code of good practice doesn't just look at the overt forms of harassment that have been traditionally associated with unfair...
Why we need to rethink the meeting room
Investing in employee experience is more important than ever, as the workforce collectively ponders what it wants. After a tumultuous couple of years, record numbers are reconsidering their values, lifestyles and goals. By Sujit Menon, display and client peripherals...
How retailers can retain customers amid a worldwide buying slump
Due to the pandemic, the global economic climate has remained unstable and volatile during the last two years. Global inflation is expected to increase by around 10%, and with supply chain disruptions and economic uncertainty on the rise, consumer purchasing power is...
Storage lies at the heart of effective XaaS delivery
Today's digital businesses run on data, and persistent storage of that data is at the heart of most service offerings. Yet many service providers spend unnecessary resources mitigating challenges that fundamentally stem from storage, including efficiency, integration...
Reimagining email customer service
Email customer service is something of a misnomer. We all know too well the pain of mailing a company, getting an automated message with all the heart of a cast iron block, saying "Thank you for getting in touch. We will get back to you in 48 hours". Ryan Falkenberg,...
Synthesis continues growth streak
JSE-listed fintech group Capital Appreciation has announced its annual results for the year ended 31 March 2022. It has experienced a strong acceleration in business activity in the past year and a substantial demand for its innovative technology products and...
Yena Ngidi is new Kyocera hardware product manager
Kyocera Document Solutions South Africa has appointed Yena Ngidi to the position of Hardware Product Manager. Ngidi was previously at ICT distribution company Pinnacle, where he was the senior SADC external, account manager. Prior to that, he was a key account manager...
Free fibre for fifty
The Fibre Network Operator (FNO), Evotel, has connected and activated 50 schools across the country as part of its Schools Programme - providing these 50 schools with free fibre to connect them to the internet through the fastest connection available at present. The...
A perfect storm is forcing South Africans to develop green independence
Sometimes, despite the writing being on the wall, it takes a single straw to break a camel’s back. For all our best intentions, and well-meaning words, it is often easier to continue with the status quo. However, a perfect storm in South Africa has now well and truly...
IT Administrator – Gauteng Pretoria
If you can confidently steer a critical role to maintain the smooth operation and security of IT infrastructure, this is your chance to make a real impact in a high-pressure environment at a leading national legal firm.Key Responsibilities:Manage and maintain all...
Senior Project Manager
Senior Project ManagerSouth Africa (Remote) About Our ClientOur client is a forward-thinking organization dedicated to delivering impactful projects across diverse industries, with a strong emphasis on innovation and collaboration. With a growing presence in South...
Junior Developer
About Our Client Our client is a forward-thinking company based in Cape Town, operating at the intersection of technology, commercial, and operational excellence. They provide innovative solutions and take pride in nurturing young talent to grow into future leaders....
Senior Project Manager – Western Cape Cape Town Region
Senior Project ManagerSouth Africa (Remote) About Our ClientOur client is a forward-thinking organization dedicated to delivering impactful projects across diverse industries, with a strong emphasis on innovation and collaboration. With a growing presence in South...
Junior Developer – Western Cape Cape Town CBD
About Our Client Our client is a forward-thinking company based in Cape Town, operating at the intersection of technology, commercial, and operational excellence. They provide innovative solutions and take pride in nurturing young talent to grow into future leaders....
Business Analyst at Ntice Search
Position OverviewWe are seeking a Business Analyst with expertise in the financial/commercial sector and a strong understanding of IT systems and processes. This role is key in bridging the gap between business needs and technology solutions, ensuring that financial...
Software Tester at Parvana Recruitment
About our client:Having enjoyed continuous growth since inception in 2004, our client is a reputable, international specialist in ICT services. They create tailored solutions for a number of blue-chip clients across industries such as telecommunication, retail and...
SAP Basis Consultant at Parvana Recruitment
This is a remote position.About our client:Our client is a professional management consultancy and IT services provider, focused on delivering creative and innovative digital solutions. Their client base includes both startups and large corporations, but their mission...
Project Manager at Parvana Recruitment
About the Role:As a Project Manager, you will play a pivotal role in steering the successful execution of software development projects through the entire Software Development Life Cycle (SDLC). You will be responsible for meticulous project planning, resource...
Developer – Java (API) (Senior) at Parvana Recruitment
Client Details:Our client is the leading provider of complex software - they have an impressive global and local footprint and cover all the interesting domains including payments and telco. This client is very R&D focused, they are great believers in continuous...
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