Self-service and live chat to be top customer service technologies by 2027
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, says Gartner. A survey of 265 customer service & support...
FNB warns about new fraud
FNB has warned the public about a fraud that involves criminals selling FNB Business Accounts to individuals who reside outside the borders of South Africa, particularly in Zimbabwe and Mozambique. The fraud sees criminals falsely presenting themselves as FNB...
Adding value is key as mobile users shift to 5G
With global mobile network data traffic set for huge growth, and much of this 5G subscriptions, communications service providers (CSPs) are looking to add value to their offerings. 5G Standalone (5G SA) and 5G Advanced are expected to be key focuses for communications...
Public cloud end user spending to hit $723bn in 2025
Worldwide end-user spending on public cloud services is forecast to total $723,4-billion in 2025, up from $595,7-billion in 2024, according to the latest forecast from Gartner. “The use of AI technologies in IT and business operations is unabatedly accelerating the...
AI PCs can help users reclaim time
People cumulatively lose nearly 15 hours a week on “digital chores”, such as meeting transcriptions or drafting emails, according to an Intel-commissioned survey of 6 000 respondents across Germany, UK and France. At the same time, AI PCs offered a potentially...
Enterprise adoption of GenAI hits inflexion point
Generative artificial intelligence (GenAI) is at an inflection point that has refocused enterprise priorities and stands to reshape the role of technology. This is according to a newly published report, “Generative AI Outlook: From Hype to Value” that is part of...
What the future holds for cybersecurity
Kaspersky’s Global Research and Analysis Team (GReAT) has outlined their predictions for the 2025 advanced persistent threat (APT) landscape, highlighting significant shifts in cyber threats. These include the rise of hacktivist alliances, increased use of AI-powered...
GenAI advances that will shape procurement
Progress in generative AI (GenAI) is poised to impact the procurement function through advancements in three areas, according to Gartner. Agentic reasoning, multimodality, and AI agents are the advancements that will redefine how procurement operates and significantly...
Digital transformation accelerates drug development, discovery process
Ever-increasing drug discovery and development timelines is a multiscale issue causing delays in patient access to medicines and increasing costs for pharmaceutical companies. Digital transformation could streamline the process, accelerate innovation, and improve...
AI advances to shape threat and defence landscape
In 2024, the world saw cyber threats evolve faster than before, primarily due to the rise in the number of and popularity of artificial intelligence (AI) tools. These tools assist cybercriminals in refining and making attack tactics more sophisticated and more...
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Continuous improvements bring local cloud providers to the fore
With the demand for cloud-based services growing as South African companies look to enable seamless remote or hybrid working and mitigate against power outages, local providers have been continually improving their offerings in order to provide customers with...
Social enterprises could be key to a prosperous and equitable future for Africa
As we continue rebuilding following the economic and social damage caused by the pandemic, there is ample opportunity for optimism. By Cathy Smith, MD of SAP Africa I am encouraged by the continent's rich history of innovation and ingenuity. After all, Africa is the...
Turn resignations into a reset to upgrade skills
A new trend of mass resignations across the working world is being seen by companies and economists as a wave of impending destruction. By Johann van Niekerk, MD of Outsized for Africa This trend emerging in the aftermath of Covid is sometimes incorrectly attributed...
Digital safety this holiday season
This holiday season checking off that gift list will look a little different than in past years. By Aamir Lakhani, global security strategist and researcher at Fortinet Many shoppers are planning to rely on e-commerce for a significant amount of their holiday...
Partner Elite and Karoobos Investments invest in IoTdc
Partner Elite, a division of Raizcorp has Karoobos Investments have invested an undisclosed, but significant, sum in IoTdc, an innovative and rapidly growing internet-of-things company. This partnership will provide support to scale IoTdc. Even though the majority of...
Digital transformation is key to any business’ success
As the world adapts to the realities of Covid-19, industries and businesses need to have a firm grasp on digital transformation to compete. Not only does it exist to solve business problems, eliminating complexity through technology, but it also reduces unnecessary...
Learn, unlearn, relearn – the real digital skills of tomorrow
Digital skills are often touted as the answer to many of the employment and innovation challenges we face in the world today. By SizweSihle Dlamini, customer experience director of Hoorah Digital But what do we mean when we talk about the digital skills that will...
Datacentres: Africa’s future is bright
The world's major datacentres have been typically centralised at several key points across the globe like Virginia in US, London in the UK and in others such as Japan, Hong Kong China, and Singapore. Together, these datacentre locations account for a substantial share...
Unlocking the future of connectivity with WiFi 6E
The pandemic has caused rapid acceleration of digital transformation initiatives across sectors, and with it a host of new connectivity challenges that have yet to be solved. By Mandy Duncan, Aruba country manager: South Africa As of January 2021, within South Africa,...
Performance-based remuneration unlocks workforce potential
South Africa's labour force and economy are in a crisis of low growth and productivity. By Jeff Ryan, MD of AWCape According to Mike Schussler, an economist, industrial employment is currently at the same level as it was in 1969. With the unrest in July and renewed...
Solutions Architect (Intermediate) at Parvana Recruitment
About our client:An international and highly regarded organisation dedicated to "doing good" for society, they are renowned for their ethics, upliftment programs and while their tech environment is leading edge, this organisation is ideal for someone who wants to make...
Template Developer – 1314
A client in the automobile industry is looking for a Template Developer Product / Feature Team Information (if applicable)Corporate Service Document and Output Management – Output ManagementESSENTIAL SKILLS REQUIREMENTS:· Experience with Document Template development...
SAP Project Manager – KwaZulu-Natal Amanzimtoti
Introduction:An exciting opportunity is available for an experienced SAP Project Manager to join a fast-paced and dynamic environment. Our client is looking for someone who can confidently lead full-cycle SAP projects - from planning and execution to delivery and...
Solutions Architect (Intermediate) at Parvana Recruitment – Western Cape Cape Town
About our client:An international and highly regarded organisation dedicated to "doing good" for society, they are renowned for their ethics, upliftment programs and while their tech environment is leading edge, this organisation is ideal for someone who wants to make...
Template Developer – 1314 – Gauteng Centurion
A client in the automobile industry is looking for a Template Developer Product / Feature Team Information (if applicable)Corporate Service Document and Output Management – Output ManagementESSENTIAL SKILLS REQUIREMENTS:· Experience with Document Template development...
Senior.Net Developer
Senior.Net Developer - 12 Month ContractSenior.Net Developer - 12 Month ContractKey ResponsibilitiesDesign, develop, and maintain enterprise-level solutions using C#, .NET Core/.NET Framework, ASP.NET MVC, and SQL Server, with a focus on legal business...
Junior Oracle Developer
Are you a recent graduate with a BSc in Computer Science or a B-Tech degree in Information Technology? Do you have a passion for software development and a hunger to learn, grow, and innovate?Our client, a leader in the Insurance and Financial Services sector, is...
Senior.Net Developer – Gauteng Houghton Estate
Senior.Net Developer - 12 Month ContractSenior.Net Developer - 12 Month ContractKey ResponsibilitiesDesign, develop, and maintain enterprise-level solutions using C#, .NET Core/.NET Framework, ASP.NET MVC, and SQL Server, with a focus on legal business...
Junior Oracle Developer – Gauteng Johannesburg
Are you a recent graduate with a BSc in Computer Science or a B-Tech degree in Information Technology? Do you have a passion for software development and a hunger to learn, grow, and innovate?Our client, a leader in the Insurance and Financial Services sector, is...
Tester at QES
My client based in Cape Town (Woodstock) is currently looking for a QA Test Analyst to join them on an independent contract basis Woodstock / Wms / Onsite / South African Citizen Industry: Supply ChainJob category: QA Test AnalystLocation: Cape Town IntroductionThe...
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