Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
Second Make in Africa Startup Mentorship Program completed
Qualcomm has announced the successful completion of the second year of its Make in Africa Startup Mentorship Program, culminating in the Make in Africa Finale 2024. Now in its second year, this program has successfully guided early-stage technology startups by...
Microsoft leverages AI to fast-track African start-ups
Microsoft, through the company’s Africa Transformation Office (ATO), has unveiled an initiative that will accelerate advancements in artificial intelligence (AI) and foster collaboration between startups and industry leaders. The initiative will also mark the launch...
Insolvencies, geopolitical tension and AI washing key risks for 2025
Directors and Officers (D&Os) have been operating in a highly complex environment throughout 2024, and further volatility can be expected during 2025. Executives face multiple exposures in an increasingly interconnected business world, confronted with risks...
AI, privacy shape consumer cybersecurity landscape
According to Kaspersky's latest report, artificial intelligence (AI) will become an integral part of daily life, while privacy concerns around biometric data and advanced technologies will take center stage in 2025. These forecasts are part of the annual Kaspersky...
AI, security, infrastructure to drive reseller revenue
IT partners around the world are anticipating a transformative wave of AI technology demand that will drive the majority of revenue over the next four to five years. This is among the findings from the new Cisco Global AI Partners Study, titled Bridging the Customer...
Financial services an enduring DDoS target
Financial services organisations in Africa are continuing to fall victim to Distributed Denial of Service (DDoS) attacks, according to Netscout’s 1H2024 DDoS Threat Intelligence Report (TIR). The report highlights Kenya, Nigeria and South Africa in particular as being...
Humanoids, AI agents expected in 2025
Nvidia experts across accelerated computing, data science and research predict multimodal models will speed industry innovation and efficiency. From boardroom to break room, generative AI took this year by storm, stirring discussion across industries about how to best...
Get ready for bigger, bolder attacks in 2025
While threat actors continue to rely on many "classic" tactics that have existed for decades, our threat predictions for the coming year largely focus on cybercriminals embracing bigger, bolder, and - from their perspectives - better attacks. From...
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Airtel Money, Mastercard launch new digital payment solution
Airtel Money has today launched the Airtel Money Mastercard virtual payment solution in Zambia, that allows all Airtel Money customers in the country, even those without a bank account, to make global e-commerce payments safely and securely, underpinned by a growing...
Act now to prevent skills shortage becoming a crisis
More than 18 months into the global pandemic one can find hundreds of analyses about how Covid-19 has affected the country's economy. By Emma Durkin, head of human capital at Altron Karabina Most of these focus on specific economic sectors such as tourism,...
How retailers can prevent online and in-store shopping fraud during Black Friday
Online shopping has become a popular way for consumers and businesses to maximise shopping sprees such as Black Friday. While online shopping provides opportunities for retail merchants to boost sales and profits, it also requires enhanced measures to minimise the...
Defuse the ticking mental health time-bomb
Workplaces across the globe are facing a mental health crisis of unprecedented scope, as the effects of almost two years of anxiety, uncertainty and fear will transition into another period of flux as we enter 2022, a leadership expert says. Debbie Goodman, group CEO...
Cassava Technologies aims to empower Africa
Privately held African telecommunications group Econet has announced the launch of Cassava Technologies, which brings together Econet's digital services and digital infrastructure product segments, encompassing fibre broadband networks, data centres, and renewable...
Fintech lender growth exposes demand for business funding
South African businesses have been through trying times during Covid-19 as fintech Fundrr attests. Demand for funding increased and clients' ability to pay decreased during the first hard lockdown. But, the fintech attracted an investor and in the past year, Fundrr...
Grindstone Ventures launches $6,5m venture capital fund
Grindstone Ventures has launched a $6,5-million (R100-million) fund dedicated to seed funding predominantly South African innovative technology startups who have completed, or are part, of its Grindstone Accelerator programme. The programme is a growth engineer for...
Optimise customer service in line with the new WhatsApp pricing
February 2022 marks the date that WhatsApp for Business will be changing its pricing from the current notification-based model to a conversation-based model. This new way of costing conversations puts the customer at the centre of every engagement and can be used by...
Mitigating the popularity risk
Check Point Research, for the second quarter of 2021, found that Microsoft was the most popular brand used to lure unsuspecting individuals and employees. This isn't hard to believe because Microsoft's Active Directory continues to dominate the market share globally...
MainOne supports VIPNET with increased capacity
MainOne, the West African connectivity and data centre solutions provider, has upgraded Ivorian ISP VIPNET's capapacity form 155Mbos to 1Gbps. VIPNET is a telecommunications operator that provides connectivity services and technology integration solutions through the...
Senior Data Engineer – Western Cape Cape Town
Job DescriptionSummaryOur client is seeking a highly experienced Senior Data Engineer to lead the design, development, and optimization of data pipelines, APIs, and data platforms. This role will focus on ETL/ELT processes using Matillion and Snowflake, API...
Business Data Manager at Datonomy Solutions – Gauteng Sandton
We are seeking a Business Data Manager to join our team, based in JHB-onsite.This role is responsible for overseeing and ensuring proper data management and governance within Group Finance.Job Responsibilities:Creating & enforcing policies for effective data...
Angular Developer at Sabenza IT & Recruitment
We are seeking a skilled and passionate Angular (Web Developer) to join our development team. The ideal candidate will have solid experience in Angular and modern web technologies, a good eye for UI/UX, and the ability to build scalable and responsive applications....
Data Analyst (Focus: Cloud) (Senior) at Sabenza IT & Recruitment
Senior Data Analyst (Cloud Focus)Location: Menlyn / Remote Hybrid Work Type: Flexible Resource Assignment (1960 hours annually) Citizenship: South African citizens or permanent residents preferred; applicants with valid work permits also welcome.Join a Global IT...
Integration Analyst
Customer Solution Consultant Location: Cape Town On-Site and willing to travel to customers.- 1 - 2 weeks in Gauteng Our Client is a leading integration and automation platform (iPaaS) helping organizations streamline operations, improve data visibility, and scale...
Angular Developer at Sabenza IT & Recruitment – Gauteng Johannesburg
We are seeking a skilled and passionate Angular (Web Developer) to join our development team. The ideal candidate will have solid experience in Angular and modern web technologies, a good eye for UI/UX, and the ability to build scalable and responsive applications....
Data Analyst (Focus: Cloud) (Senior) at Sabenza IT & Recruitment – Gauteng Johannesburg
Senior Data Analyst (Cloud Focus)Location: Menlyn / Remote Hybrid Work Type: Flexible Resource Assignment (1960 hours annually) Citizenship: South African citizens or permanent residents preferred; applicants with valid work permits also welcome.Join a Global IT...
Integration Analyst – Western Cape Somerset West
Customer Solution Consultant Location: Cape Town On-Site and willing to travel to customers.- 1 - 2 weeks in Gauteng Our Client is a leading integration and automation platform (iPaaS) helping organizations streamline operations, improve data visibility, and scale...
Senior ABAP Developer at Sabenza IT & Recruitment
Join the IT Crew as a Senior ABAP Developer!Rev Up Your Career Are you a coding wizard with a passion for crafting cutting-edge solutions? Ready to turbocharge your career with a global automotive leader? The IT division is on the hunt for a Senior Software Developer...
CNC Programmer
Our client in the manufacturing industry located in Somerset West is seeking a skilled CNC Programmer with expertise in CNC programming for 3 and 5-axis machining centres. This role involves programming complex parts and tools, optimizing tool paths, and ensuring...
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