Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
Board practices, structures inadequate to oversee AI
A massive 80% of non-executive directors (NEDs) believe their current board practices and structures are inadequate to oversee AI effectively, according to a new survey from Gartner. However, 91% of NEDs view AI as an opportunity for shareholder value rather than a...
2024 BCX Digital Innovation Awards winners named
BCX has announced the winners of the 2024 BCX Digital Innovation Awards, recognising South African organisations' digital innovation achievements. The winners were unveiled at the Sunday Times Top 100 Companies Awards this week. 2024 BCX Digital Innovation Award...
Vodacom calls on community to help fight theft, vandalism
As the festive season approaches, Vodacom has noticed an increase in the number of battery theft and vandalism incidents on its base stations. The company is appealing to all stakeholders, from law enforcement to communities, to help in combatting these incidents....
Kids’ online life source of family conflict
According to a Kaspersky survey, 17% of surveyed parents in South Africa reported having conflicts with their children because of their children’s online life. Yet another 23% state that there are no conflicts regarding this – but only as long as their children’s...
UK, US top list of low-wage nations
Despite being two of the world’s largest economies, with their GDPs valued in trillions of dollars, the UK and the US grapple with a significant portion of the workforce that earns wages often inadequate to cover basic living expenses. The proportion of this problem...
Nvidia pushes the envelope on AI performance
Kathy Gibson reports – The era of generative artificial intelligence (GenAI) is just getting started, with massive innovations and developments still to come. Carlo Ruiz, vice-president: enterprise solutions and operations at Nvidia EMEA, believes these innovations...
Data centre gains importance in an AI world
Kathy Gibson reports – The world we are in relies on data, and everything we do creates data in one form or another. This is the word from Karsten Winther, president: Europe, Middle East and Africa at Vertiv, who says this is driving the need and growth for data...
Better collaboration could boost risk detection levels
Banks and online retailers can significantly improve their ability to capture hard-to-detect high-risk fraudulent transactions through combining shared fraud intelligence into their risk assessments, according to the latest Global State of Fraud Report from LexisNexis...
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Ukheshe, dzcard partner in Asia Pacific
Fintech enablement partner Ukheshe Technologies has announced a new partnership with global next-generation card solutions and digital security company, dzcard. The partnership will enhance dzcard's customisable solutions for various digital ecosystems and locations....
Infobip works with Adobe on connected digital experiences
Global cloud communications company Infobip has strengthened its relationship with Adobe and furthered the global reach of Infobip's omnichannel communications platform by becoming an Accelerate partner in the Adobe Exchange Partner Program. The enhanced collaboration...
Kaspersky License Management Portal 2.0 speeds license ordering
The Kaspersky License Management Portal (LMP), which enables managed service providers (MSPs) to order and manage Kaspersky product licenses, has updated its capabilities to include regular license ordering. The process of renewals and new license ordering for...
Trusted data key to extracting value
As the world adjusts to the 'new normal', the entire pattern of work and life has shifted. By Gary Allemann, MD of Master Data Management One thing has especially become clear - everything we thought we knew about customers has changed, from their movements to their...
When ransomware strikes, can you recover fast enough?
Ransomware attacks have become increasingly common, and they are even available on the dark Web to purchase as a service. By Kate Mollett, regional director at Commvault Africa There have been many incidents in the news, where major companies have been left with...
Where corporate learning and development programmes go wrong
Globally, organisations spent $359-billion on learning and development (L&D) in 2016. By Dr Eric Albertini of SA Business School It's an eyewatering sum of money invested in corporate L&D, yet it seems that for the most part, the return on such investment...
Using behavioural science to transform financial inclusion
There is currently a revolution in the space of financial inclusion, with around 70% of people worldwide now having access to financial services, up from just 50% a decade ago, according to the World Bank. By Sakhile Mabena, CEO of OFIN One of the key drivers behind...
Could games be used to combat health and vaccine misinformation
Following hot on the heels of the global spread of Covid-19 was the dissemination of misinformation and conspiracy theories about its origins (with claims ranging from it being caused by 5G cellular networks, to it being developed as a bioweapon), and the motivations...
Mitsumi opens six new African offices
Mitsumi Distribution will be expanding the company's presence with the opening of new offices in 6 Francophone African countries - Ivory Coast, Cameroon, Senegal, Mauritania, Mali and DRC. It will also open another five full-fledged offices in Chad, Guinea, Burkina...
Absa launches cybersecurity academy for the visually impaired
Absa Group, in collaboration with the Hein Wagner Academy, will be launching South Africa's first Cybersecurity Academy for the visually impaired. Accepted students will receive a full scholarship to the Absa Cybersecurity Academy for the Blind based in Worcester,...
Software Developer – C# or Python – (Western Cape or Gauteng) – Western Cape Cape Town
ENVIRONMENT:A leading company in the Intelligent Process Automation (IPA) sector is offering an exciting opportunity for a Solution / Software Developer to join their team. This role is open to candidates based in either Gauteng or the Western Cape. You will be...
Senior QA Tester
Our client is looking for a skilled Senior QA Tester to join their team! If this sounds like you, apply today! Key Requirements Bachelor's degree in Computer Science, IT, Engineering, or related field (or equivalent practical experience)5+ years of experience in...
Senior Java Engineer
Looking for a new exciting role? Then this is for you! Looking for a Senior Software Engineer that is going to guide, advise, inform, mentor team members to enable them to perform the tasks required by their roles to the best of their ability. Key Requirements 7 - 10...
HR Information System Analyst
?? We're Hiring: Analyst - Human Resources Information System (HRIS)?? Permanent | Johannesburg-based | National Public Health Institution Are you a detail-driven HR professional with a passion for data accuracy and systems? One of South Africa's leading national...
Senior QA Tester – Gauteng Pretoria Region
Our client is looking for a skilled Senior QA Tester to join their team! If this sounds like you, apply today! Key Requirements Bachelor's degree in Computer Science, IT, Engineering, or related field (or equivalent practical experience)5+ years of experience in...
Senior Java Engineer – Gauteng Johannesburg Region
Looking for a new exciting role? Then this is for you! Looking for a Senior Software Engineer that is going to guide, advise, inform, mentor team members to enable them to perform the tasks required by their roles to the best of their ability. Key Requirements 7 - 10...
HR Information System Analyst – Gauteng Sandringham
?? We're Hiring: Analyst - Human Resources Information System (HRIS)?? Permanent | Johannesburg-based | National Public Health Institution Are you a detail-driven HR professional with a passion for data accuracy and systems? One of South Africa's leading national...
Senior SAP ABAP Developer
One of our clients is seeking an experienced Senior SAP ABAP Developer. Looking for someone proficient in SAP ABAP programming and strong understanding of SAP modules and architecture. Key Requirements Bachelor's degree or similar in Computer Science, Engineering, or...
Automation and DevOps Engineer (Centurion)
ENVIRONMENT:A leading provider of Electronic Systems seeks the technical expertise of an Automation and DevOps Engineer who can understand complex systems and break down requirements into manageable components. The ideal candidate for this role will have the strategic...
ERP Consultant (Financial)
POSITION Financial Consultant My client is a consulting firm that is based in Centurion. They mainly design, implement and support ERP software for their clients.They currently have a need for somebody with a degree (BCom Financial or Accounting) or a qualified...
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