Self-service and live chat to be top customer service technologies by 2027
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, says Gartner. A survey of 265 customer service & support...
FNB warns about new fraud
FNB has warned the public about a fraud that involves criminals selling FNB Business Accounts to individuals who reside outside the borders of South Africa, particularly in Zimbabwe and Mozambique. The fraud sees criminals falsely presenting themselves as FNB...
Shocking stats on unsupervised device sharing
In the current security climate and with the complexities of a hybrid workforce, IT decision-makers still have a huge challenge when it comes to fully securing the workplace – and a new Cisco study has revealed some startling facts. Cisco research reveals that among...
Insurance providers, customers disagree on GenAI use
New research by IBM's Institute for Business Value identifies a disconnect between how insurers and their customers prioritise the use of generative AI (GenAI), with industry executives focusing on experience while their clients are seeking personalized risk products...
Energy-efficient AI tackles sea pollution
What started as two classmates seeking a free graduation trip to Bali subsidised by a university project ended up as an AI-driven sea-cleaning boat prototype built of empty water bottles, hobbyist helicopter blades and a GoPro camera. University of Hong Kong graduates...
Africa adopts global norms for executive pay
The latest trends in executive pay in Africa show a growing alignment with practices in developed markets - although there are still gaps to fill, especially in remuneration disclosure and reporting. This is according to new research from law firm Bowmans, which...
African farmers get a digital boost
Looking to provide digital access to critical services for 100-million people and businesses in Africa over the next 10 years, the African Development Bank Group and Mastercard are co-chairing a new initiative called Mobilising Access to the Digital Economy (MADE)...
The top priorities for HR leaders in 2025
Leader and manager development remains the number one priority in 2025 for HR leaders for the third consecutive year, according to a new survey by Gartner. The continued focus on manager development comes as managers report feeling overwhelmed by their...
Mining industry embraces sustainability strategies
Mining companies are increasingly adopting sustainable strategies such as low-carbon smelting and advanced recycling programmes to reduce their environmental impact and boost efficiency – and these innovations optimise resource use and lower operational costs by...
Green electrons raised from private wind energy project
The South African Wind Energy Association (SAWEA) has celebrated a milestone in South Africa’s renewable energy journey. Alongside its members - Reatile, AIIM, ACED, Sasol, and Rand Merchant Bank – it has witnessed the successful delivery of wind electrons from the...
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Lenovo SA mirrors global success
Lenovo Group has announced record results for the Group for both its fourth quarter and fiscal year, with phenomenal growth across all parts of the business. The results demonstrate the group's resilience and ability to achieve balanced, consistent, and sustainable...
Solving SA’s energy crisis through collaboration and innovation
Companies across South Africa have stepped up this National Energy Month to bring their corporate innovation capabilities forward, in line with government's call to find urgent solutions to the country's energy crisis. Some of the clear-cut solutions available to...
Working for an international firm in SA? Get your tax strategy in place
South African residents who work for international companies inside South Africa need to be sure they have a clear understanding of their tax situation or risk losing out. This is the word from Thomas Lobban, legal manager for cross-border taxation at Tax Consulting...
Youth unemployment impacts youngsters with disabilities
If you thought South Africa's current unemployment rate of 32,5% was concerning, youth unemployment is sitting at a devastating 61,3%. There are numerous barriers stopping youth from entering the workforce including access to internet to search for jobs and send CVs,...
PoPiA compliance a necessary investment for all companies
After eight years the PoPIA deadline is looming, and 1 July 2021 is fast approaching for many organisations. Annemarie Pretorius, MD at Bizmod Consulting, says that over the past year PoPIA has hit the headlines with more frequency than before and as a result an...
Remote working in action
By July last year, during the height of the first wave of Covid-19 infections, 44% of employees in the US worked from home. Meanwhile, more than half of respondents in a recent international survey stated they are working completely remotely. Ian McAlister, GM of CRS...
Why investing in the digital classroom is essential
With many children's lives 'digital by default' following a year of accelerated and unprecedented change, the reality of distance and remote learning is now a central pillar of global education. By Chris Buchanan, client solutions director at Dell Technologies South...
Do not fall victim to online trading scams
"One of the major obstacles that prevent people from exploring opportunities in online trading are concerns about the security and safety of personal funds and data," says Dany Mawas, regional director at Infinox. "Rightly so, as stories of online trading scams have...
Creating AI that makes the world a better place
How do you help an autistic person 'see' emotions? A major drawback for people with such conditions is that they struggle to connect their perception with their empathy. Most of us take it for granted that we can read another person's emotions through subtleties such...
African enterprises: build your boat now before the next tsunami hits
Much has been written about the pandemic's impact on business and its role as a once-in-a-generation catalyst for accelerated digital transformation. By Cathy Smith, MD of SAP Africa Across the continent - in enterprises large and small, and in every industry -...
Software Engineer (Snr) at Parvana Recruitment – Western Cape Cape Town
This is a remote position. About our client: Headquartered in the USA, our client offers a great remote work opportunity. Embrace work-from-home flexibility and long-term prospects, including overseas opportunities. Benefit from learning from the best in the field at...
Network Manager at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture...
Developer – Internship Role (CPT) at Parvana Recruitment – Western Cape Cape Town
Parvana Role: Our highly successful national client is looking for a bright and ambitious developer for their team. You are not expected to know anything, you will be provided with courses as well as on the job training which will last for over 4 months. This role can...
BI Consultant (Junior) at Parvana Recruitment – Western Cape Cape Town
About our client:Over the past 20 years, our client has built a stellar reputation in the development and system integration space. Through their extremely ethical values, they have earned the trust and respect of their clients. They prioritise finding effective...
Developer – PYTHON (MASTER) at Parvana Recruitment – Western Cape Cape Town
Parvana Role: Our client develops exciting software using modern tools, techniques and methodologies. Responsibilities: Product design, programming, bug verification, and testing of computer programs for software products and/or customer applications. Researching...
Junior to Intermediate Full Stack Developer (Onsite) – Western Cape Cape Town
ENVIRONMENT:Our partner is an acknowledged business consulting firm with expertise in enterprise resource planning, corporate performance management, business intelligence, financial and costing principles, shared services, and employee performance management. They...
Full Stack PHP Developer
Our client, a leading communications software company, is seeking a Full Stack Developer (PHP and JavaScript) to join their collaborative development team. You'll work on cutting-edge communication solutions for both local and international markets.Role...
AML Analyst at QES
My client based in Cape Town (North) is currently looking for a AML Analyst to join them on an independent contract basis The role is situated within the AML Central Department and involves overseeing operational responsibilities that align with the AML Regulatory...
Software Tester at Parvana Recruitment
About our client:Having enjoyed continuous growth since inception in 2004, our client is a reputable, international specialist in ICT services. They create tailored solutions for a number of blue-chip clients across industries such as telecommunication, retail and...
SAP HCM Consultant (EU-Paid) at Parvana Recruitment
This is a remote position. About Our Client: Our client is a professional management consultancy and IT services provider, focused on delivering creative and innovative digital solutions. Their client base includes both startups and large corporations, but their...
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