TFG personalises e-commerce with Oracle
TFG (The Foschini Group) has chosen Oracle to support its digital transformation strategy with the consolidation of 22 brands into one online marketplace. With close to 3 000 stores, TFG migrated its brick-and-mortar offering to a hassle free digital platform and now...
Live chat not well used by SA’s etailers
ChatMarshal.com, an outsource live chat and chatbot agency has researched 1 000 online shops and e-commerce web sites in South Africa and found that 98% of consumer-facing websites don't use live chat, even when the benefits are obvious. David Marshall, founder and...
South African e-commerce hits its stride
Despite the lackluster macro-economic indicators, South African tenacity showed itself once again as retailers - especially smaller stores - cashed in on the online space over the Black Friday and Cyber Monday weekend says payment service provider, DPO PayGate. The...
The impact of hyper-availability on e-tailing
South African e-tailers are experiencing a surge in customers thanks to the convenience and pervasiveness of mobile devices supporting online shopping apps. Kate Mollett, regional manager for Africa South at Veeam With people expecting a seamless customer experience...
i-Pay kept going on Black Friday
Even though local retailers braced themselves for Black Friday, the onslaught on systems still resulted in all the major payment mechanisms buckling under the pressure. Instant EFT payment provider i-Pay remained available and stable while handling the resulting...
Black Friday safety advice
If you are getting ready to hunt for online deals this Black Friday, here are a few tips that will help you keep attackers away from your hard-earned money, says Carey van Vlaanderen, CEO at ESET South Africa Use a safe connection Not every internet connection is...
Black Friday shopping spree to lift local e-commerce
South Africa's e-commerce will once again get a major boost on Black Friday and Cyber Monday as consumers are increasingly becoming aware of the convenience of online shopping to avoid the long queues, says FNB. Last year, FNB processed an average of over 800 000 card...
Beat the Black Friday delivery blues
The biggest challenge on Black Friday isn't a system crash or a payment failure. It's the delivery problems that come after the purchases have been made. This year, courier companies are working closely with e-tailers to ensure that delivery expectations are met - but...
Steer clear of cyber fraud this Black Friday
Simon McCullough, major channel account manager at F5 Networks, gives some tips for how retailers and consumers can stay safe. Tips for retailers: * To help detect fraudulent activity, retailers should monitor regular customers and the devices they normally use for...
Online shopping safety tips for Black Friday
South African retailers are gearing up for another major round of Black Friday shopping later this week. Nearly two-thirds of organisations, including online retailers, saw severe exploits targeting their networks during the past quarter. And the number of compromised...
Try-before-you-buy men’s styling service
Crate ov Clothes is a online styling service for men designed to take the hassle of out shopping for men. Crate ov Clothes is a convenient and easy way for men to shop for clothes without having to set foot in a retail store. Unlike the usual online shopping...
Black Friday and Cyber Monday tips
Black Friday and Cyber Monday are famous for huge deals and steep discounts. That's why participating in these days can seem like a big retailer's game. But what about independent retailers? Can small and medium businesses reap the rewards (and profits) from these two...