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AI, cross-border trade reshape e-commerce in SA

AI could soon choose what we buy, sustainability has shifted from nice-to-have to non-negotiable, and second-hand shopping is rapidly becoming mainstream, according to DHL’s E-Commerce Trends Report 2026. Based on survey findings from 29 000 online shoppers and 5 800...

Digital ownership, not speculation, is blockchain’s next local challenge

What would it mean if a South African investor could take a smaller, properly structured stake in a wine farm, a padel club, an agricultural finance opportunity, or a commodity-linked asset without needing the capital, access, or administrative complexity usually...

Africa’s banks must be ‘bolder on productivity, growth and innovation’

Africa’s financial services sector is entering a new growth phase, despite a robust performance in 2025; financial services groups on the continent have kept pace with global performance, but still trail leading developed markets; and sustaining momentum will depend...

Customers prefer third-party GenAI to chatbots

Customers are approximately three times more likely to use third-party GenAI tools than company-provided chatbots when resolving customer service issues, according to a survey by Gartner. A Gartner survey of 3 566 B2B and B2C customers, conducted in February and March...

New round of resignations at OpenAI

Some of OpenAI’s top executives have announced that they are leaving the artificial intelligence (AI) startup. Chief technology officer Mira Murati resigned after more than six years with the company, saying she would be doing her “own exploration” according to a...

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