Virtual agents could free BPOs to cash in on local EQ
Advanced intelligent automation (IA) virtual agents shift the burden of repetitive, rules-based queries and work away from human agents. This should not be seen as a threat to South Africa's call centres and business process outsourcing (BPO) sector, but rather as...
Self-service must go hand-in-hand with personalisation
For decades, we believed that insurance was simply too complex an industry to ever go digital. By Vis Govender, co-founder of Everything.Insure and group CEO of firstEquity Group Today, digitalisation is a key driver of value, innovation, and growth in the insurance...
Streamlining estate planning with technology
Estate planning and the ensuing execution of those plans are of vital importance in South Africa, especially during Wills Week. However, settling a deceased estate, depending on its intricacy and adherence to legal standards, can span from a few months to several...
Critical infrastructure benefits as AI gets smarter
With technology advancing at an astonishing pace, AI has emerged as a defining trend in today's business arena. Enterprises across all sectors are prioritising this technology, embracing its transformative potential to drive change and growth. By Marcel Bruyns, sales...
Create conversions through omnichannel conversations
In a dynamic world dominated by digital interaction, the power of connection is undeniable. The modern business landscape demands a profound understanding of omnichannel conversations as a key player for success. By Gary Allemann, MD of Master Data Management It is...
Senior IT Support Technician
Our client, an industry leader, is urgenlty looking to appoint a qualified and experienced Senior IT Technician to manage end to end 3rd level support within the business. You will be required to lead a team of 1st line support/heldpesk engineers; manage and oversee...
Senior IT Support Technician – Gauteng Bryanston
Our client, an industry leader, is urgenlty looking to appoint a qualified and experienced Senior IT Technician to manage end to end 3rd level support within the business. You will be required to lead a team of 1st line support/heldpesk engineers; manage and oversee...
Project Manager
DUR001930- PROJECT MANAGER – HILLCREST Purpose of the Job:To oversee and coordinate a Livelihood Restoration Project in Tanzania. As the Project Manager, you will be responsible for leading and managing all aspects of the project, ensuring its successful...
Project Manager – KwaZulu-Natal Hillcrest
DUR001930- PROJECT MANAGER – HILLCREST Purpose of the Job:To oversee and coordinate a Livelihood Restoration Project in Tanzania. As the Project Manager, you will be responsible for leading and managing all aspects of the project, ensuring its successful...
Regional Network Manager
Qualifications MatricTechnical Qualification is a requirement, Degree advantageousKnowledge & Experience Technical mechanical and electrical understandingGood computer literacy skillsExperience in systems aptitudeExperience in financial acumenAdministrative and...
Regional Network Manager – Gauteng City Deep
Qualifications MatricTechnical Qualification is a requirement, Degree advantageousKnowledge & Experience Technical mechanical and electrical understandingGood computer literacy skillsExperience in systems aptitudeExperience in financial acumenAdministrative and...
Senior IT Business Analyst Team Lead
Executive Summary Remote/Hybrid This is a senior hire and our client seeks a seasoned BA with demonstrated experience in managing a dynamic team including building BA KPI scorecard for the teamManagement Consulting in addition to private sector experience preferredAn...