Third-party platforms the ‘new front door for customer service’
More than half (51%) of all customer service journeys now begin on third-party platforms such as Google, YouTube, and ChatGPT - with search engines being the most popular starting point, according to a new survey by Gartner. The survey of 5 801 customers conducted in...
Amazon’s 1,5-million workforce dwarves its rivals
In the world of tech titans, revenue and profit are measured in hundreds of billions of dollars - and their workforce comes in tens of thousands of people. And while Apple remains the top earner in this elite group - raking in nearly $3 000 per second (meaning it...
Alphabet’s lifetime revenues break $2trn mark
The parent company of Google and YouTube - Alphabet - has seen its lifetime revenues hit an astounding $2,082-trillion, according to Stocklytics.com. "Alphabet initially relied heavily on search engine advertising for its revenue," says Stocklytics.com financial...
Citizen scientists spot object moving a million miles per hour
Most familiar stars peacefully orbit the center of the Milky Way. But citizen scientists working on NASA's Backyard Worlds: Planet 9 project have helped discover an object moving so fast that it will escape the Milky Way's gravity and shoot into intergalactic space....
AI powers up the US Open fan experience
IBM and the United States Tennis Association (USTA) announced several watsonx-powered fan features coming to the US Open digital platforms ahead of this year's tournament. The new and enhanced capabilities - a product of collaboration between IBM and the USTA digital...
Technology and its role in the future of banking
Kathy Gibson reports - The bank of the future will be very different to what banks look like today. For some years, banks have been going through a digital transformation to reinvent themselves, but the jury is still out on what this strategy actually involves. The...
Fraud, AML protection key for banks
Kathy Gibson reports - Fraud and financial crime are a fact of life for bankers. Banks need to find new ways to detect attacks, increase the accuracy of these tools to reduce false positives, and improve productivity. The two big issues for banks are fraud in payments...
AI video market set to soar
The global AI video market will reach $42,29- billion by 2030, growing at a CAGR of 35,3% from 2024 to 2030, according to new research from Grand View Research. AI video technologies provide substantial cost savings and efficiency improvements by automating routine...
US tops tech overconsumption with an average 13 devices
Although global spending on tech devices has dropped since the market peak in 2021, consumers worldwide will still pay a shocking $710-billion buying PCs, tablets, and smartphones this year. However, this is only a part of the tech devices an average consumer owns...
New CIO for FNB
FNB has announced the appointment of La-Cell Mouton as the bank's chief information officer (CIO). Mouton joined the bank in 2000 as a developer for the BANKit online banking system. From 2005 to 2007, he was part of a team that migrated the original online banking...
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New rules of engagement for next-gen managed IT security
The trends towards outsourced cyber security have gained traction during the Covid-19 pandemic as companies have empowered remote working models and increased their emphasis on digital transformation. The ever-widening cyber security skills gap adds further power to...
Synthesis is APN Social Impact Partner of the Year
Synthesis Software Technologies has won the APN Social Impact Partner of the Year Award in recognition of its GovChat technology. The APN Partner Awards recognize members of the Amazon Web Services (AWS) Partner Network (APN) who are leaders in the channel and play a...
Tarsus enables remote support with TeamViewer
Tarsus Distribution, has signed up the distribution rights for TeamViewer in Africa. TeamViewer is a cloud-based proprietary software application for connecting devices including remote control, screen sharing, online meetings, web conferencing and file transfer. It...
Be Black Friday smart, not hacked
In 2019, the queue to get a hot TV deal was outside the doors of the shops. People pressed against one another in a bid to snag that offer and head on home with the perfect Christmas gift. In 2020, the dynamic has changed. Retailers are implementing online specials...
MetroFibre Networx completes new capital increase
African Infrastructure Investment Managers (AIIM), one of Africa's largest infrastructure-focused private equity fund managers, has acquired a minority equity stake in MetroFibre Networx, a South African open access fibre network operator, through the newly...
When it comes to fraud, prevention is better than cure
The world is currently experiencing one of the worst health pandemics since the Spanish Flu in 1918. Not only has this had an impact on the health infrastructure of many countries, but it has resulted in economic turbulence in many markets with the looming potential...
HyperionDev partners with Black Coffee for accessible tech education
HyperionDev has announced a partnership with South African DJ and entrepreneur, Nkosinathi Innocent Maphumulo, known widely by his stage name, Black Coffee. The equity investment is part of an equal partnership aimed at supporting accessible, alternative education in...
Mastercard, Network International expand commercial payments in MEA
Mastercard and its strategic partner Network International, an enabler of digital commerce across the Middle East & Africa (MEA), have announced a collaboration to drive the adoption of commercial payments and solutions across the region. The collaboration will...
iOCO named AWS Microsoft Workloads Partner of the Year
iOCO has been named the AWS Microsoft Workloads Partner of the Year for 2020. Each year, AWS honours members of the AWS Partner Network (APN) who are leaders in the channel and play key roles in helping customers drive innovation and build solutions on Amazon Web...
Telviva completes buy-out of AnD Communications
Telviva, formerly Connection Telecom, has increased its shareholding in AnD Communications to 100% of the issued equity. This will not only strengthen the footprint of the cloud communications market leader, but will also enable Telviva to extend the benefit of...
Information Security Officer
Role OverviewAs the Information Security Officer, you will lead the company's information security function as it grows its enterprise and global client base. You'll design and implement fit-for-purpose security strategies that support compliance, protect data, and...
Application project manager
Contract - Application Project ManagerHybrid position The Project Manager manages key client projects. Project management responsibilities include the co-ordination and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set...
FI Systems Analyst (Senior) at Sabenza IT & Recruitment
Job Title: Senior FI Systems Analyst Location: Midrand / Menlyn / Rosslyn / Home Office (Hybrid Rotation) Industry: Motor Industry Join a Global IT PowerhouseOur client in the Motor Industry is looking for a Senior FI Systems Analyst to join their dynamic IT team. You...
Mobile Developer
Join a human-centric tech and design agency that partners with global and local brands to create innovative, user-first digital solutions. Key Requirements Develop and maintain mobile applications for iOS and Android platforms.Minimum 3 years of mobile application...
DevOps Engineer – Gauteng Centurion
We are seeking a highly skilled and driven Senior DevOps Engineer to lead the design, implementation, and optimization of scalable infrastructure and CI/CD pipelines. This role requires deep expertise in cloud technologies, automation, monitoring, and deployment...
Software Developer (SQL) at Parvana Recruitment – Western Cape Cape Town
About our client:Over the past 20 years, our client has built a stellar reputation in the development and system integration space. Through their extremely ethical values, they have earned the trust and respect of their clients. They prioritise finding effective...
Scrum Master at Parvana Recruitment – Western Cape Cape Town
About our client: Our client, established in the 90's and headquartered in Cape Town, has a global presence with 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising...
Digital Implementation Specialist (Senior) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a global leader in digital marketing and client reporting solutions, empowering financial professionals to enhance data-driven decisions. With operations spanning four continents, they are rapidly expanding their team worldwide. Serving...
Data Scientist at Parvana Recruitment – Western Cape Cape Town
About our client:With a focus on Africa, China, the UK and the US, this global investment firm offers you an opportunity to be involved with a unique approach to responsible investing whilst driving performance and innovation. This client is guided by a philosophy of...
Data Analyst at Parvana Recruitment – Western Cape Cape Town
About our client:Over the past 20 years, our client has built a stellar reputation in the development and system integration space. Through their extremely ethical values, they have earned the trust and respect of their clients. They prioritise finding effective...
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