Customer service agents fail to promote self-service
A massive 60% of customer service agents fail to promote self-service options, according to a survey by Gartner. A Gartner survey of 5 801 customers conducted in January and February 2025 revealed that despite the potential benefits of self-service, when agents do...
Webb takes a new look at the Sombrero Galaxy
NASA’s James Webb Space Telescope recently imaged the Sombrero Galaxy with its NIRCam (Near-Infrared Camera). The image shows dust from the galaxy’s outer ring blocking stellar light from stars within the galaxy. In the central region of the galaxy, the roughly 2 000...
Browser battle heats up
When it comes to the battle of the browsers, user preferences in dynamic nature and the tech landscape's ongoing evolution have seen Chrome's usage surge by 13% and Apple's Safari experience a 10% drop in user bases in the past year, according to Stocklytics.com....
Dubai, Mauritius top destinations for SA travelers
The travel sector in 2024 is breaking boundaries. This year consumer spending on travel is robust with significant increases in passenger traffic, according to the latest global report from the Mastercard Economics Institute. Despite fluctuating exchange rates and...
Vodacom reaches 1m free education users
Through a partnership with online education provider Upskillist, Vodacom has surpassed 1-million customer activations of free online courses. Forming part of the VodaBucks Rewards Programme, the Upskillist offering gives eligible Vodacom customers access to a free...
#cocreate Circular Design Challenge 2024 launches
The Mission Network of the Kingdom of the Netherlands in South Africa (#cocreateSANL), in collaboration with the Craft and Design Institute (CDI), has launched the #cocreate Circular Design Challenge 2024. The Challenge invites all passionate Cape Town innovators,...
Marginal salary recovery in May
In May 2024, the average nominal salary, as measured by the BankservAfrica Take-home Pay Index (BTPI), showed a partial recovery to once again beat levels from a year ago. "The nominal take-home pay reached R15 888 in May, showing a 10% improvement on year-ago...
Confidence in AI rises with use, but so does anxiety
Kathy Gibson reports - Artificial intelligence (AI) and generative AI (GenAI) are constantly evolving, and starting to have real impact in the workplace. But employees are not yet sure how they feel about AI, according to a new report from Boston Consulting Group...
SA consumers continue to show resilience
According to TransUnion's Q1 2024 South Africa Industry Insights Report, consumers' credit appetite continued to grow despite the sustained high interest rate environment as consumer confidence improved slightly during this quarter - along with lower inflation metrics...
Hybrid multicloud adoption in financial services
While the current adoption of hybrid multicloud deployments remains consistent year-over-year in the financial services sector, respondents expect a significant 3x increase in adoption in the next three years, making it the leading IT model in the sector. This is the...
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Agility and flexibility the IT service provider differentiators
In a time when tried and tested business plans are being re-evaluated and even redesigned, the highly competitive IT service provider segment needs to set their sights on partnering with the right companies to ensure that some form of a "pre new normal" status quo is...
What does the new normal look like?
When planning around Covid-19 was first catapulted into the boardroom of organisations, there was tremendous readiness by most tech companies to adopt this new way of work. By Aimeé McNamara, human resources manager at Synthesis For the most part, teams were well...
Drones boost healthcare supply chains
Health workers serving remote communities in the Democratic Republic of Congo (DRC) must often undertake a six-day return journey to collect vaccines, traversing dense tropical forests and often the raging Congo River and its tributaries. Drone technology is offering...
Keep your business safe from cybercrime
Garmin and Twitter recently joined the ranks of a string of global organisations that have fallen victim to crippling cyberattacks. By Byron Gibson, product manager at Seacom A little closer to home, last year, the City of Johannesburg's network was also hacked and...
MTN launches Play Lotto feature on MoMo app
MTN's mobile money solution, MoMo, now features Play Lotto functionality, offering MoMo users a free-to-play, safe and convenient way to try their luck at the South African Lotto. The MoMo advantage is that customers do not need a bank account to play, unlike...
Aveva opens up partner programme
Aveva has launched Aveva Select, a new program designed for partners to gain full access to the global engineering and industrial software company's software portfolio. The AVEVA Partner Network today boasts more than 5 000 members, providing opportunities for...
Verify your gut feel about future tenants
Searching for and screening prospective tenants can be a laborious process, especially with a property owner expecting you to perform miracles. Any rental agent knows perfect tenants are not easy to come by, and even harder to identify. Averly, a locally created...
Telkom products available on Takealot
Telkom has expanded its product offering and distribution through a strategic partnership with e-commerce retailer Takealot.com. The new partnership will bring superior service and convenience to new and already existing Telkom customers. "This partnership with...
Review your insurance cover with remote working
With millions of people around the globe working from home during the novel coronavirus (Covuid-19) pandemic, many organisations had to delve head-first into online working models, stress testing their effectiveness and adopting new working platforms. With the...
Boards must consider social media as key reputational risk
Social media have become a key communications channel, but they pose particular risks for organisations and especially their directors. This is according to Parmi Natesan, CEO of the Institute of Directors in South Africa (IoDSA), who says: "The bottom line is that...
Intermediate Software Developer (Java) (CH1070) – Western Cape Stellenbosch
Our client, a leading payment aggregator and provider of secure payments solutions, is looking for an Intermediate Level Java Software Developer to join their team in Stellenbosch. This is a hybrid role.Responsibilities include:The role of Developer is divided into...
Lead Python Backend Engineer
The role of the Lead Serverless Backend Engineer is responsible for understanding requirements and leading the design and development of solutions under a serverless architecture model. The Serverless Backend Engineer reports directly to the Product Owner and the...
SalesForce Solution Architect at Sabenza IT & Recruitment
Join Our Dynamic Team as a Salesforce Technical Architect!Are you a Salesforce expert with a passion for designing cutting-edge solutions across multiple platforms? Ready to lead the charge in creating secure, scalable, and high-performance technical architecture?...
Automation Engineer (Azure Pipelines & Selenium) at Sabenza IT & Recruitment
We are looking for a skilled Automation Engineer with proven experience in designing, maintaining, and troubleshooting CI/CD automation pipelines in an Azure Cloud environment. You will play a critical role in ensuring the smooth execution of automated test scripts...
Lead Python Backend Engineer – Gauteng Johannesburg
The role of the Lead Serverless Backend Engineer is responsible for understanding requirements and leading the design and development of solutions under a serverless architecture model. The Serverless Backend Engineer reports directly to the Product Owner and the...
SalesForce Solution Architect at Sabenza IT & Recruitment – Gauteng Sandton
Join Our Dynamic Team as a Salesforce Technical Architect!Are you a Salesforce expert with a passion for designing cutting-edge solutions across multiple platforms? Ready to lead the charge in creating secure, scalable, and high-performance technical architecture?...
Automation Engineer (Azure Pipelines & Selenium) at Sabenza IT & Recruitment – Gauteng Johannesburg
We are looking for a skilled Automation Engineer with proven experience in designing, maintaining, and troubleshooting CI/CD automation pipelines in an Azure Cloud environment. You will play a critical role in ensuring the smooth execution of automated test scripts...
Intermediate Python Backend Engineer (JHB/CPT)
The role of the Serverless Backend Engineer is responsible for understanding requirements and building solutions under a serverless architecture model. The Serverless Backend Engineer reports directly to the Product Owner and the Chapter Leader. Build solutions from...
Full Stack Java Developer – 3153
Experienced Full Stack Java Developer with 10+ years' relevant programming experience, core Java concepts including OOP, multithreading and exception handling required for a reputable global company based in GautengStrong understanding of Java fundamentals, such as...
Business Analyst (Senior) (Maternity Cover) at Parvana Recruitment
About our client:Our client is a highly successful NPO. The work you will be involved with is highly impactful and am sure will bring joy as well as provide a highly stimulating and fabulous work experience. What you will be doing:Collaborate with stakeholders to...
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