Customer experience BPO to hit $296,29bn
The global customer experience business process outsourcing market size is estimated to reach $296,29-billion by 2033, registering a CAGR of 12,8% from 2025 to 2033, according to a new report by Grand View Research. CX BPO involves the contracting of customer...
Almost half of agentic AI projects will fail
Over 40% of agentic AI projects will be canceled by the end of 2027, due to escalating costs, unclear business value or inadequate risk controls, according to Gartner. “Most agentic AI projects right now are early stage experiments or proof of concepts that are mostly...
Payfast by Network partners with JP Morgan Payments
Network International has extended its partnership with JP Morgan Payments to facilitate e-commerce transactions for South African customers. This will be accomplished by leveraging Payfast, Network's online payments solution, so JP Morgan Payments can strengthen its...
Young Saffers still battle to access finance, despite fewer defaults
As South Africa commemorates Youth Day, the spotlight falls on the financial health of young consumers and their ability to leverage credit as a tool for empowerment. Experian's Consumer Default Index (CDIx) for Q1 2024 reveals a complex picture for young South...
AI key to Africa and the future of work
Africa has a unique opportunity to influence what the future of work looks like in these early days as large language learning models (LLMs) are evolving, and the environment for applications is still new. This is according to the AI and the Future of Work in Africa...
Lack of AI skills slows innovation
There is a vital human skills gap when it comes to maximising the potential of AI and cloud, with almost all organisations recognising that they have to prioritise workforce upskilling. This is among the findings from SoftwareOne's Cloud Skills Report, which...
AI both a security solution and a risk
Kathy Gibson reports - Artificial intelligence (AI) is the term on everyone's lips in 2024. In the context of cybersecurity, AI is a greater threat than ever before, while also providing new tools for combatting attacks. Cybersecurity companies need to shift from...
Inadequate or outdated technology stymies innovation
A vast majority of global organisations (80%) agree that inadequate or outdated technology is holding back organisational progress and innovation efforts. In fact, 89% of C-suite executives in South Africa believe legacy infrastructure is greatly hindering their...
AI plays a bigger role in security
Artificial intelligence (AI) is playing a significant role in the field of cybersecurity. It has the potential to enhance organisations' incident response capabilities. Cybersecurity companies have been discussing incorporating AI capabilities in various areas,...
In South Korea, more than 1% of workers are robots
Although China has made huge investments in industrial robotics over the past two years, it is still not the most automated nation on the planet. In fact, four other countries have a much higher number of operational robots in their manufacturing industries, and South...
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Investing in a post-Covid-19 world
Just three months ago, investors were looking forward to an improved year of global growth and corporate earnings. That was then. The coronavirus crisis is an era-defining event; one which will have a significant impact on not only how we live, but also where we...
The new normal calls for leadership with a human touch (virtually)
In recent years, working from home has been a perk for some. Suddenly it became an imperative for many, as demand for remote work soared globally in only a few weeks. This has been a profound shift for society at large, writes Garsen Naidu, country manager of Cisco...
What’s your edge?
Edge computing has been garnering significant attention and has already started making an impact on how organisations think about working with data, defying boundaries beyond the use of data centres. By Mohammed Amin, senior vice-president: MERAT at Dell Technologies...
F5 Networks acquires Shape Security
F5 Networks has completed its acquisition of Shape Security, a leader in fraud and abuse prevention. Marcel Fouché, networking and storage GM at value-added distributor Networks Unlimited Africa, a channel partner of F5 in sub-Saharan Africa, comments: "A number of...
DFA licenced to operate in Zimbabwe
Open-access fibre-connectivity provider DFA has become the first telecommunications provider in 10 years to be granted an operating licence by the Postal and Telecommunication Regulatory Authority of Zimbabwe (POTRAZ). The awarding of the Internet Access Provider...
Nutanix adds partner support
Nutanix has announced the Nutanix Special Financial Assistance Program (NSFAP) to support partners worldwide as they work to sustain business operations amidst rapidly changing macroeconomic conditions. The NSFAP program will provide participating partners with...
Stanchion Payment Solutions appoints Middle East MD
Stanchion Payment Solutions, a global specialist in payments systems and integration, has appointed Kevin Blackwell as its new MD for the Middle East. Blackwell replaces Steven Kirrage, who was appointed as Stanchion's global CEO in March this year. Based in Dubai,...
Your business, the cloud and lockdown
For years, remote working was a concept that many companies dabbled in, allowing staff to work from home or coffee shops when they needed to. By Richard Vester, executive director: cloud and international at IOCO Despite the fact that remote work has grown 91% over...
How to approach data breaches
As data breaches continue to make their way into the public news cycle, individuals and organizations alike are looking for ways to protect their financial and personal information. By Doros Hadjizenonos, regional sales director at Fortinet When it comes to this type...
Interoperability within healthcare needed now more than ever
Many of our healthcare facilities still run legacy systems that operate in silos, which means that when moving data, it needs to go through a streamlining process first. By Shiraaz Joosub, healthcare sales executive at T-Systems South Africa As this information is raw...
Project Manager – KwaZulu-Natal Durban
Project Manager - 12 Month ContractProject Manager - 12 Month ContractDuties & Responsibilities:Project Definition & Planning: Define project scope, objectives, and stakeholder expectations, creating structured project plans aligned with time, budget, and...
SHEQ Systems Specialist (CPT)
Are you an experienced Quality Food Safety & Environmental (QFSE) professional with a passion for compliance and continuous improvement? Our client, a global leader in the FMCG industry, is seeking a QFSE Manager to oversee and enhance quality, food safety, and...
IT Technician
We are recruiting an IT Technician to join the Milnerton office of a national company. Minimum RequirementsInformation Technology Qualification / Certifications2+ years relevant experienceDriver's license Overview of positionUser support MS Office 365Hardware...
Data Scientist (Junior and Senior roles) (CH1109)
Join our client in the credit Industry as a Data Scientist!Are you passionate about turning data into actionable insights?Our client is seeking talented Data Scientists on all levels (Senior & Junior), to join their team! In this role, you'll leverage your...
Software Application Support Specialist at Sabenza IT & Recruitment
Tech problems fear you. If you can squash bugs before your coffee gets cold and explain complex issues in plain English, we've got the perfect seat for you on our support squad.Requirements: A minimum 3-year tertiary qualification from an accredited university, either...
SHEQ Systems Specialist (CPT) – Western Cape Cape Town
Are you an experienced Quality Food Safety & Environmental (QFSE) professional with a passion for compliance and continuous improvement? Our client, a global leader in the FMCG industry, is seeking a QFSE Manager to oversee and enhance quality, food safety, and...
IT Technician – Western Cape Milnerton
We are recruiting an IT Technician to join the Milnerton office of a national company. Minimum RequirementsInformation Technology Qualification / Certifications2+ years relevant experienceDriver's license Overview of positionUser support MS Office 365Hardware...
Data Scientist (Junior and Senior roles) (CH1109) – Western Cape Kuils River
Join our client in the credit Industry as a Data Scientist!Are you passionate about turning data into actionable insights?Our client is seeking talented Data Scientists on all levels (Senior & Junior), to join their team! In this role, you'll leverage your...
Software Application Support Specialist at Sabenza IT & Recruitment – Gauteng Germiston
Tech problems fear you. If you can squash bugs before your coffee gets cold and explain complex issues in plain English, we've got the perfect seat for you on our support squad.Requirements: A minimum 3-year tertiary qualification from an accredited university, either...
SHEQ Systems Specialist (CPT)
Are you a SHEQ expert with a proven track record in Quality, Food Safety, Health & Safety, and Environmental systems? Our client, a global leader in the FMCG industry, is looking for a skilled SHEQ Systems Specialist to join their high-performing team in Cape...
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