AI-driven personalisation will make workplace apps adaptive
By 2028, more than 20% of digital workplace applications will use AI-driven personalization algorithms to generate adaptive experiences for the worker, according to Gartner. Digital workers satisfied with work applications are nearly three times more likely to report...
Climate Change Act comes into effect
President Cyril Ramaphosa, has proclaimed the Climate Change Act, 2024 (Act No. 22 of 2024) (the Act), with the notice published in the Government Gazette on 17 March 2025. The Act is intended to enable the development of an effective climate change response and a...
New genomics project aims to improve global health
An international collaboration is aiming to improve global health by uncovering the effects of genomic and environmental diversity on differences in disease risk observed across the global population - thanks to a new partnership of 20 research groups from around the...
All change for the channel as AI, CX take centre stage
Kathy Gibson reports from Gitex - So far, 2023 has been a turbulent year for the IT industry. Artificial intelligence (AI), long a niche play, has burst on to the scene and into the public consciousness, while the science of customer experience is quickly going...
Access Bank ups customer engagement with video
Kathy Gibson reports - Access Bank Ghana has implemented a video channel in its contact centre, giving its approximately 1-million customers a new and convenient way of engaging with the bank. Chimbar Nurokinan, head of contact centre at Access Bank Ghana, explains...
South Africans fear spying from drones
According to the results of the recent Kaspersky Business Digitisation survey that was conducted in the Middle East, Turkiye, and Africa region, 44% of employees surveyed in South Africa are afraid of drone spying. Corporate spies and hackers use drones to get trade...
Calling all channel players: Vote for 2023’s top vendors and distributors
Voting is now open for the 2023 survey for this year's Channelwise Awards - the most sought-after and prestigious independent awards in the South African IT distribution channel. Channel players are asked to cast their votes for the vendors and distributors they feel...
Nations stand to benefit from enhanced cybersecurity
Kathy Gibson reports from Gitex - Cybersecurity is a pressing global challenge, but addressing it presents nations with a number of new opportunities as well. Badar Alsalehi, director-general of the Oman National Cert and head of ITU for regional cybersecurity, points...
GenAI, LLMs make in impact in the contact centre
Kathy Gibson reports from Gitex - The alignment of broadband availability, lower computing cost, increases in speed, processing power and storage have created a perfect storm for artificial intelligence (AI) to head into the mainstream business world. Omar Javaid,...
Energy drinks and sleepless nights – cybersecurity pros risk burnout
High level staff shortages and a growing cybercrime onslaught are putting South Africa's cybersecurity professionals at risk of burnout - with many suffering from exhaustion, insomnia, disengagement, and a range of physical symptoms. This emerged during a recent Cyber...
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Why your business needs cyber insurance
While still in its infancy, cyber insurance has been on offer for some time, and is seeing a soaring demand around the world. However, the uptake of cyber insurance in South Africa is still alarmingly low. Simon Campbell-Young, CEO of MyCybercare, says that local...
Network security 101
The news these days is awash with stories about cyber-attacks and network security. While cybercrime has been around as long as the Internet has, the frequency and sophistication of attacks increase daily. This is not a fad or trend. It is the stark reality facing all...
CrashDetech wins for innovation
CrashDetech, a mobile app which can auto-detect a medical emergency in real-time has been named the Most Innovative Mobile Application- South Africa at the International Finance Awards announced this week. The award recognises contributions and work in the field of...
Harnessing AI to transform customer experience in telecoms
Telecommunications operators are generally very large enterprises, serving millions of retail consumers and thousands of enterprise / corporate clients. The sheer size of the customer base can make it very difficult to provide exceptional customer experiences for...
Cell C doubles the data on its WhatsApp bundle
Cell C's newest WhatsApp bundles now also include access to Facebook. Based on the original WhatsApp bundle, Cell C's three new bundles in the ShoutOut range will also include access to Facebook - doubling the number of platforms that customers can use these bundles...
Why cloud is key to unlocking rail industry growth
Organisations from across a range of sectors are being disrupted by technology adoption, and the railways are no different. By Norman Frisch, business development: transport solutions at Huawei Enterprise Harnessing the power of cloud computing, coupled with the shift...
Finding the imposters among us
The cybersecurity industry's approach to protecting our data simply isn't working anymore. It was built for the past. It was about outside threats, hackers finding their way inside, building bigger and more audacious security walls to befuddle the bad guys and protect...
CA Technologies sponsors SA student in global initiative
CA Technologies is supporting the Young Global Pioneers (YGP) Talent Network, which includes sponsoring a South African student on a three-week intensive learning program to help nurture the next generation of responsible and global-minded leaders. Thabang Maake, a...
#BRICS: Future is bright for SA’s SMEs
The 10th BRICS Summit in Johannesburg this week highlights the growing opportunities for South Africa's small and medium businesses to export their goods and services to emerging market peers such as Brazil, Russia, India and China. By Pieter Bensch, executive...
Security at the heart of successful transformation
Kathy Gibson is at Dell EMC Partner Summit in Cape Town – Every organisation has security at top of mind, and CIOs are grappling with the challenge of implementing digital transformation while keeping it secure. Hein Kern, who looks after the RSA business in South...
Application Support Engineer – Western Cape Cape Town
ENVIRONMENT:Our client is a leading provider of cloud Contact Center and Customer Experience (CX) solutions in Southern Africa, delivering advanced technology to a diverse and dynamic customer base. They are looking to appoint a skilled, experienced, and dedicated CX...
Data Analyst (Gaming)
QualificationMathematics/Statistics/Data Science (NQF Level 7), would also consider Computer Science/Physics/Engineering. ExperienceA combination of the below: 1+ years' proven experience of statistical analysis (hypothesis testing)2+ years' data analysis, data...
Intermediate Full Stack Developer (React, Node.js) (Onsite)
ENVIRONMENT:Our partner is a globally acknowledged business consulting firm with expertise in enterprise resource planning, corporate performance management, business intelligence, financial and costing principles, shared services, and employee performance management....
Data Analyst (Gaming) – Gauteng Rosebank
QualificationMathematics/Statistics/Data Science (NQF Level 7), would also consider Computer Science/Physics/Engineering. ExperienceA combination of the below: 1+ years' proven experience of statistical analysis (hypothesis testing)2+ years' data analysis, data...
Intermediate Full Stack Developer (React, Node.js) (Onsite) – Western Cape Cape Town
ENVIRONMENT:Our partner is a globally acknowledged business consulting firm with expertise in enterprise resource planning, corporate performance management, business intelligence, financial and costing principles, shared services, and employee performance management....
Junior Software Engineer (CH1074)
Our client is a tech start-up making life better for everyday households in Africa and is looking for a Junior level Software Engineer at their offices in Cape Town, South Africa.The role is multifaceted in that it involves far more than pure software development. We...
Devops Engineer (Hybrid)
ENVIRONMENT:Our client is a software development company specializing in architecture consulting, systems integration services, and bespoke software solutions. Their mission is to make technology an asset for businesses, seamlessly integrating it to provide leverage...
Junior Software Engineer (CH1074) – Western Cape Cape Town
Our client is a tech start-up making life better for everyday households in Africa and is looking for a Junior level Software Engineer at their offices in Cape Town, South Africa.The role is multifaceted in that it involves far more than pure software development. We...
Devops Engineer (Hybrid) – Western Cape Cape Town
ENVIRONMENT:Our client is a software development company specializing in architecture consulting, systems integration services, and bespoke software solutions. Their mission is to make technology an asset for businesses, seamlessly integrating it to provide leverage...
Intermediate Java Developer(CH1068) – Fully Remote
Our client is a leading software services and consulting company focusing on delivering innovative solutions with a strategic emphasis on generative AI. They are expanding their team to include an individual contributor that will act as a Intermediate Java Developer...
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