Self-service for customer service doing companies a disservice
Only 14% of customer service and support issues are fully resolved using self-service, according to a new survey by Gartner - even for issues that customers describe as "very simple", only 36% resolve fully in self-service. While many organisations have made...
AMD accelerates AI strategy with latest acquisition
Looking to bolster its future AI strategy, chip giant AMD has acquired ZT Systems for $4,9-billion. ZT Systems is considered a leading provider of AI infrastructure for the world's largest hyperscale computing companies. "Our acquisition of ZT Systems is the next...
Digital payments could ignite the kasi economy
According to the World Bank, the majority of South Africa’s urban population resides in townships and, with an 18% contribution to GDP, the informal sector within it is one of the most important parts of the economy, both as a means of employment and how millions of...
Put people first for AI success
Artificial intelligence (AI) is a hot topic and big buzzword in business today – indeed, Infoholic Research predicts that AI in the logistics and supply chain markets will grow at a compound annual growth rate of 42,9% until 2023. According to author, AI and...
Despite complexity, SA manufacturing sector still resilient
The manufacturing landscape in South Africa has undergone a fundamental shift over the past two years thanks to several complexities that have had an impact, both locally and globally. In the country, the power supply remains a significant obstacle, while global...
Tokenised payments set to soar
A new study from Juniper Research has found the total number of tokenised payment transactions will exceed 1-trillion globally by 2026, rising from 680-billion in 2022, and representing growth of 58% over the next four years. It attributed this growth to the rise of...
Nvidia joins the list of brands favoured by fraudsters
To reach a specific community, scammers often act under the guise of well-known companies. In new malicious activity discovered by Kaspersky experts, the attackers were hidden behind technology company Nvidia. These attackers launched a fraudulent website to...
Global cellular IoT connections hit 2,1bn in 2021
A new report from the IoT market research firm Berg Insight says that the global number of cellular IoT subscribers increased by 22% during 2021 to reach 2,1-billion. The major regional markets China, Western Europe and North America grew similarly during the year as...
IBM expands Power10 server family
IBM has announced a significant expansion of its Power10 server line with the introduction of mid-range and scale-out systems to modernise, protect and automate business applications and IT operations. Digital transformation is driving organisations to modernise both...
The pursuit of operational efficiency drives centralised marketing
Sixty percent of marketing organisations have centralised some or all of their functions, according to a survey by Gartner. Chief marketing officers (CMOs) cited operational excellence issues — such as prioritization, workflows and collaboration — as the primary...
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DCC wins APC award
Distributor Drive Control Corporation (DCC) has taken home honours at APC by Schneider Electric’s Middle East and Africa (MEA) Partner Conference, held in Budapest, Hungary from 10 to 13 May 2015. DCC received the "Against All Odds – South Africa" award which is based...
Pricer boosts growth for Toy Adventures
Toy Adventures at Byls Bridge in Centurion has implemented Pricer electronic shelf labels (ESLs) from XON Retail Solutions to improve supply chain management, improve sales and marketing in the store, and both empower and reduce the burden on employees. Gerhard Korf, owner of Toy Adventures, seeks to exploit the potential supply chain efficiencies and sales insights offered by the Pricer system to grow his business as opposed to focusing on cost saving benefits.
Why passwords don’t work
The IT security industry has been warning about the fallibility of passwords for years, yet the situation hasn’t changed. Millions of people still depend on the most common password - ‘password’, simple number sequences like ‘12345’ or the name of their dog to secure...
Smart metering platforms
Our municipalities and our power utility are owed tens of billions of rand by consumers. It is a precarious financial situation that threatens the viability of our power distribution system and hinders the future growth of the utility and the economy, says Martin...
DCC offers Huawei modems
Constant access to the Internet is essential for any business, ensuring users are connected, able to work and communicate. However, connectivity to ADSL is not always guaranteed and 3G/4G failover capabilities are required in order to remain connected. Ensure constant...
Customer service improved by big data
In an increasingly global and commoditised world, differentiating on product and price has become a challenge to say the least. The fact is that any product, solution or service your organisation can deliver, no matter how innovative at the time, can and will be...
AWM360 to unveil Kaba EACM
AWM360, a leading technology supplier to Human Capital Management (HCM) workforce and HR markets, will use the Mastering SAP HR & Payroll Conference to launch the Kaba EACM (Enterprise Access Control Management) system. Kaba EACM is a comprehensive access...
Electoral Commission uses Sage solutions
The Electoral Commission is a permanent body created by the constitution to promote and safeguard representative democracy in South Africa. The organisation is tasked with a variety of functions, including running National and Provincial Elections, Local Government...
TransUnion updates 1Check app
TransUnion Auto, the automotive solutions division of TransUnion, has announced the addition of a new Stockloader feature to its innovative 1Check application (app) for auto dealers. The app, which assists dealers with reducing their risk of test drive fraud and...
Accounts receivable can boost business
The accounts receivable (AR) function is vital in any organisation, ultimately driving or hindering both cash flow and profitability, says Shaun Dicker, head of Operations at Intervate. A bad debtor’s book has a direct impact on cash flow and profitability and the...
Senior SAP ABAP Developer (hybrid) contract (2350) TB
Provide a code review quality assurance service to our customers. Reviewing proposed solutions and code changes, based on learned knowledge of existing system design and company global development guidelines. Carry out visual logic checks, code inspector and virtual...
Test Analyst
REQUIREMENTS: IT DiplomaISTQB - Foundation testing certification is a must Agile, functional and non-functional Understands development practices and structures; SQL and database query tools RESPONSIBILITIES: Responsible for designing, developing, and executing...
Business Analyst – Western Cape Kraaifontein
Our client is a forward-thinking leader in the Logistics Industry and needs to appoint an experienced Business Analyst Duties & Responsibilities Requirements Gathering and Analysis:? Collaborate with stakeholders to elicit and document business requirements.?...
Senior SAP ABAP Developer (hybrid) contract (2350) TB – Gauteng Midrand
Provide a code review quality assurance service to our customers. Reviewing proposed solutions and code changes, based on learned knowledge of existing system design and company global development guidelines. Carry out visual logic checks, code inspector and virtual...
Test Analyst – Gauteng Centurion
REQUIREMENTS: IT DiplomaISTQB - Foundation testing certification is a must Agile, functional and non-functional Understands development practices and structures; SQL and database query tools RESPONSIBILITIES: Responsible for designing, developing, and executing...
Software Engineer (Fully remote)
Our client is looking for a Software Engineer to join their dynamic team to assist with ongoing maintenance of existing products and to participate in the development of new, exciting and enhanced products and solutions for the HR industry. This is a great opportunity...
SAP ABAP Developer (hybrid) contract (2628) TB
Understand the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from users for business blueprint document. ABAP debugging beneficial (Workbench related knowledge of new development/enhancements). Setting up the organization structure of...
Project Manager
Summary Johannesburg area - Contract - Hybrid opportunity Established client requires an experienced Project Manager to join their team on a contracting basis. Description Manage client engagementsEnsure the delivery of solutions for complex IT, business, and client...
Software Engineer (Fully remote) – Remote Remote
Our client is looking for a Software Engineer to join their dynamic team to assist with ongoing maintenance of existing products and to participate in the development of new, exciting and enhanced products and solutions for the HR industry. This is a great opportunity...
SAP ABAP Developer (hybrid) contract (2628) TB – Gauteng Midrand
Understand the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from users for business blueprint document. ABAP debugging beneficial (Workbench related knowledge of new development/enhancements). Setting up the organization structure of...
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