Self-service for customer service doing companies a disservice
Only 14% of customer service and support issues are fully resolved using self-service, according to a new survey by Gartner - even for issues that customers describe as "very simple", only 36% resolve fully in self-service. While many organisations have made...
AMD accelerates AI strategy with latest acquisition
Looking to bolster its future AI strategy, chip giant AMD has acquired ZT Systems for $4,9-billion. ZT Systems is considered a leading provider of AI infrastructure for the world's largest hyperscale computing companies. "Our acquisition of ZT Systems is the next...
The key to resolving excessive executive pay
Stronger remuneration committees are the solution to rampant executive pay. This is according to Laurence Grubb, master reward specialist and executive committee member at the South African Reward Association (SARA). "We're seeing an imbalanced power dynamic between...
Lazarus attacks aerospace and defence contractors
ESET researchers have presented an investigation into the infamous Lazarus APT Group and their attack on defence contractors around the world between late 2021 and March 2022. Lazarus APT is a notorious cybercrime organisation with an unknown number of members. From...
YouTube comments are a new tool for scammers
Cryptocurrency is going through a turbulent time. With many rates unstable, crypto scammers have turned to new ways to hook their victims. Kaspersky experts have witnessed one such unusual scheme, in which attackers promote fake crypto services on YouTube. They are...
Top IT service providers fared better in 2021
Of the top 20 IT service providers by revenue, four companies - Samsung SDS, NetEase, Wipro and Intuit - reported an increase of more than 25% in their year-on-year (YoY) revenue due to increasing digital transformation. Around 90% of the top 20 companies recorded...
MTN SA Foundation launches 2022 MTN Women in Digital Business Challenge
The MTN SA Foundation today commits a R1 million investment to enable innovation, entrepreneurship, and job creation for women in the digital economy. The inaugural 2022 MTN Women in Digital Business Challenge will set 10 less established female owned SMMEs on a sure...
Sterling performance from second-gen Habana Gaudi2
Intel has announced that its second-generation Habana Gaudi2 deep learning processors have outperformed Nvidia’s A100 submission for AI time-to-train on the MLPerf industry benchmark. The results highlight leading training times on vision (ResNet-50) and language...
New board appointments at Mustek
Mustek Group has announced the appointment of executive director Neels Coetzee as divisional MD of Mustek. Shabana Aboo Baker Ebrahim will take over the position of group financial director and assist group CEO Hein Engelbrecht, who took over that position effective 1...
SA consumers see significant increase in fraud
Over the past year, South Africans have faced increased risk when it comes to becoming a victim of fraud. These trends are reflected in the latest statistics from the Southern African Fraud Prevention Service (SAFPS), comparing the first five months of 2022 to the...
More News Today
The promise of CRM
The mantra of most businesses today is “to be profitable, you must understand your customer”. Some companies do this well, and some do it badly. Companies like Amazon have done this really well. Their ability to do highly individual marketing is because they...
Jet Reports sponsors Re-imagine 2015
Jet Reports Africa is a Proud Sponsor of the upcoming Microsoft Dynamics Re-imagine Conference. Over the past nine years, Jet Reports has been providing reporting and analytics capabilities to over 100 000 Dynamics ERP customers around the world. With high-performing...
KPMG, Microsoft in strategic collaboration
KPMG recently announced an expansion of its strategic relationship with Microsoft to include a global collaboration to jointly deliver new suites of innovative solutions and services in data and analytics (D&A), cloud compliance and transformation, and business...
Intervate, JRA tackle service delivery
Intervate was approached by the JRA to develop an app that would help improve service delivery on issues related to Johannesburg’s roads. Functioning as a state owned entity, the Johannesburg Roads Agency (JRA) is responsible for the construction, operation, control,...
RGB offers the future of print as a service
“I believe we can grow revenues by 100% in the next 12 months.” Some printers may believe James Hawkins’ comment to be a touch optimistic but, as he qualifies it, his RGB Digital Print is a mid-size operation and with a recent expansion and move to new premises,...
Disaster recovery: past, present and future
It’s become almost trite to talk about how the cloud is transformative across a range of IT markets and business functions, says Bryan Balfe, enterprise account manager at CommVault. Disaster recovery (DR) has been around for decades, but typically fallen...
DCC offers Huawei X6000 servers
Future-proof your server investment with the new Huawei X6000 High-Density Server from distributor Drive Control Corporation (DCC). Designed for cloud computing, data centres and Internet applications, this enterprise-class server is cost effective and scalable with...
AI boosts decision-making ability
The phrase "artificial intelligence" or AI typically brings to mind images of intelligent humanoid robots performing tasks instead of people, says Shailendra Singh, business director, Africa Region, Wipro. However, while robotics is an important branch of AI, it is by...
Spending grows in hospitality industry
The South African hospitality industry seems to be picking itself up. Overall spending on rooms in all categories rose 14% in 2013 to R17,3-billion, attesting to an increase in stay unit nights and an 8,4% rise in the average room rate. “While South Africa is still...
Five tips for creating apps
Today’s business environment is recognising that communication is key to driving business performance. While marketing is still perceived as advertising and branding and so on, communication has evolved to include technological software developments that gather...
Marketing and Web Manager
Our client, based in Pretoria, is seeking a dynamic Marketing and Web Manager to join their team on site and propel their brands forward. The ideal candidate will be very well presented and well-spoken. If you possess a keen eye for detail, a strategic mindset, and a...
IT Technical Support Learnership – Cape Town
Ready to kickstart your IT Career? Join our exclusive IT Technical Support 12-month Learnership with a free AWS Cloud Practitioner course in the Western Cape. Apply today to secure your spot!! Start date of program: 1 July 2024 - End date: 30 June 2025 Learner Profile...
Technical Business Analyst
ENVIRONMENT:An independent Asset Management firm seeks the expertise of a Technical Business Analyst to join the Centralised Services team, which collaborates with various departments globally. The ideal candidate should have expertise in data integration, process...
Full Stack Developer (Advanced) 2456 TT
Development and maintenance on platform/applicationReview and present proposed system solution to IT Project Manager / Leader and User Management or System ownerDevelop systems solutions in line with quality and delivery requirementsPreparation of system/technical...
Senior .Net Developer – Western Cape Cape Town
ENVIRONMENT:Join the dynamic team a cutting-edge IT products & business solutions based in Durbanville who is seeking your coding expertise as an innovative & solutions-driven Senior .Net Developer. You will be working on a magnitude of fresh & exciting...
Marketing and Web Manager – Gauteng Centurion
Our client, based in Pretoria, is seeking a dynamic Marketing and Web Manager to join their team on site and propel their brands forward. The ideal candidate will be very well presented and well-spoken. If you possess a keen eye for detail, a strategic mindset, and a...
IT Technical Support Learnership – Cape Town – Western Cape Cape Town
Ready to kickstart your IT Career? Join our exclusive IT Technical Support 12-month Learnership with a free AWS Cloud Practitioner course in the Western Cape. Apply today to secure your spot!! Start date of program: 1 July 2024 - End date: 30 June 2025 Learner Profile...
Technical Business Analyst – Western Cape Cape Town
ENVIRONMENT:An independent Asset Management firm seeks the expertise of a Technical Business Analyst to join the Centralised Services team, which collaborates with various departments globally. The ideal candidate should have expertise in data integration, process...
Full Stack Developer (Advanced) 2456 TT – Gauteng Pretoria
Development and maintenance on platform/applicationReview and present proposed system solution to IT Project Manager / Leader and User Management or System ownerDevelop systems solutions in line with quality and delivery requirementsPreparation of system/technical...
Snr Network Support Engineer (Level 3)
Role: Snr Network Support Engineer (Level 3)Location: Illovo, Johannesburg A leading ISP is looking for an experienced Snr Network Support Engineer to join their dynamic team. It is a busy and exciting working environment and they offer lots of growth and development....
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