Leaders say they won’t replace human workers with AI
A massive 91% of leaders wouldn’t replace their teams with AI, even if the technology were to make it possible to do so. This is according to the newly published 2026 State of AI at Work report from Udacity (part of Accenture), which analyses how the AI economy is...
Customer service leaders under pressure to implement AI
Customer service and support leaders are facing increased executive expectations to invest in AI, according to a survey by Gartner. Ninety-one percent of service and support leaders surveyed reported pressure from executive leadership to implement AI – marking a sharp...
Intel, Cisco partner to put AI workloads on the edge
The edge is quickly taking hold as a new frontier for compute, especially as the demand for agentic and physical AI workloads increases. Enterprises now require more adaptable infrastructures that can scale across multiple industries – like retail, manufacturing and...
FNB braces for more than R3,3bn in Black Friday spend
FNB anticipates another strong day of spend on Black Friday this year, with continued growth expected in digital payments, online shopping and overall transactions expected to exceed R3,3-billion. Early signals across 2025 show consistent customer spending and...
How to use AI tools and navigate Black Friday safely
With Black Friday fast approaching, consumers are sure to be turning to artificial intelligence (AI) in increasing numbers. From personalised shopping agents to virtual try-ons, AI promises a smoother, more efficient path to the perfect purchase. The data is clear;...
AI fuels growing investment in data streaming platforms
Data streaming adoption is accelerating, but so too are the complexities and fragmentation that emerge as organisations adopt more platforms. This is one finding from a new research report by Conduktor. Data streaming enables organizations to improve their operations...
Data-led safety programme drives Limpopo’s aim of halving road fatalities by 2030
Limpopo has taken a major step toward safer roads, as the Office of the Premier and the Department of Transport and Community Safety officially assumed custodianship of the Limpopo Road Safety Programme (LRSP). The Custodianship 2026 event, recently held in Polokwane,...
Asia/Pacific enterprises will drive growth through agentic AI
IDC forecasts that by 2030, 50% of new economic value generated by digital businesses in Asia/Pacific will come from organisations investing in and scaling their AI capabilities today as enterprises embed autonomy, data intelligence, and responsible governance into...
US B20 commits to building on this year’s resolutions
Kathy Gibson reports - As the US takes over chairmanship of the G20 in 2026, the US business community has committed to continue working with and advancing the resolutions of the B20 South Africa. Suzanne Clark, president and CEO of the US Chamber of Commerce, who...
Digital inclusion fund aims to power Africa’s digital transformation
Kathy Gibson reports - The B20 South Africa Digital Transformation Task Force has set up a new digital inclusion fund, harnessing more than $100-million to support early stage entrepreneurs seeking to bridge Africa’s digital divide. Shalini Khemla CBE, founder and CEO...
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Customers demand seamless omnichannel journeys
Customer engagement across multiple touchpoints is emerging as one of the most important ways that retailers can differentiate themselves from their competition. Those that offer a seamless omnichannel experience will be able to grow wallet-share, build customer...
The trends shaping AI and automation in 2025
2025 will be the year of AI maturity in the enterprise. The evolution of AI has reached a point where increasingly, AI-powered agents will have the capabilities that make them indispensable to knowledge workers. Agentic AI leads this charge by spearheading the use of...
The right tools equip teams for success
Giving people the right tools and creating effective work environments is more than a matter of convenience, it's a strategic investment. When teams are supported with appropriate technology and conducive workspaces, they are happier and less frustrated, which helps...
How Microsoft Intune aids IT security
With artificial intelligence (AI) changing the way industries work, IT teams are under increasing pressure to find a balance between embracing new technologies and keeping systems safe. While AI promises to enhance efficiency and decision-making, its rise also...
The power of recognition and rewards in BPO
We live in a time when attracting and retaining top talent across a multi-generational, increasingly mobile workforce is massively challenging. By Noori Allie, customer service executive at Achievement Awards Group and Reshni Singh, CEO of BPESA It’s a global...
Are you prepared for the transportation revolution?
Mobility is no longer about getting from point A to point B. The future of mobility is a dynamic landscape, encompassing electric and autonomous vehicles, flexible ownership models, and data-driven insights that are reshaping transportation. These advancements present...
Self-learning CX solutions the smart way to stay ahead of the game
South African customers are no longer happy with just a friendly greeting and a broad smile from across the counter. By Angelique Miller, business solutions catalyst at PerfectWorx Consumer expectations continue to grow across all industries. To illustrate, global...
AI is transforming software engineering in SA
Artificial intelligence (AI) is fundamentally reshaping the landscape of software engineering, particularly in South Africa, where the demand for innovative solutions is rapidly increasing. As AI technologies evolve, they are automating repetitive tasks, enhancing...
Lessons from 2024 cybersecurity breaches
In 2024, nearly six out of every 10 businesses experienced a cyberattack. The same research revealed that 70% of these attacks led to data encryption, with ransom demands increasing fivefold. Most concerningly, 32% of cyberattacks worldwide were attributed to...
Closing SA’s education gaps with AI
AI is expanding quickly in South Africa, with some industries moving faster than others, leaving sectors like education behind. Jaco Oosthuizen, Rectron category manager for mobility looks at how the country’s education sector can quickly adopt AI to solve...
IT Security Engineer(TTD) at Sabenza IT & Recruitment
Unlock the Future: Senior IT Security EngineerAre you a tech wizard ready to rev up your career with the ultimate driving machine?We're engineering the digital backbone of a global powerhouse! Dive into innovation, safeguard identities across clouds, and join a squad...
Senior BPO/Workflow Solution Architect
DBN000206 – Senior BPO/Workflow Solution Architect – PinetownPurpose of the Job:To lead the end-to-end design of digital workflows and integrations, translating business requirements into scalable, well-architected solutions.Required Qualifications:5–10+ years in...
Junior SAP SAC/BW Consultant at Sabenza IT & Recruitment – Western Cape Cape Town
We are seeking a Junior SAP SAC / BW Consultant with 2–3 years of hands-on experience to join our growing consulting team. The successful candidate will support the design, development, and delivery of analytics and reporting solutions across SAP Analytics Cloud...
Senior Frontend Software Engineer – React.js / Next.js – Western Cape Cape Town Region
Senior Frontend Software Engineer - [URL Removed] / [URL Removed] Join a fast-paced, collaborative tech environment building modern, scalable web applications Remote (South Africa) | Market-related salary | Flexible working hours About Our Client Our client is a...
Business Analyst at QES – Western Cape Bellville
My client based in Cape Town (North) is currently looking for a Business Analyst (Telephony / Contact Centre) to join them on an independent contract basisBusiness Analyst We are seeking an experienced Business Analyst with strong telephony and contact centre exposure...
Database Developer at Financial Intelligence Centre
The job purpose is to develop, maintain and test database solutions in line with FIC business requirements.• Analyse- and interpret of business requirements documents • Compile and review of technical design specification • Develop and maintain of database views,...
Software Implementation Engineer (AI & Agentic Workflows)
DBN000213 - Software Implementation Engineer (AI & Agentic Workflows) - PretoriaPurpose of the Job:To lead the way in the "Agentic Era." Your goal is to design, implement, and optimize self-sufficient AI agents that serve as our enterprise clients' digital...
Junior Software Developer
Launch your tech career where finance meets innovation and relocate to the Cayman Islands. Is this you? You're a curious and detail-driven problem solver with a passion for coding and automation. Whether independently or in a team, you thrive in solving data...
Database Developer at Financial Intelligence Centre – Gauteng Pretoria
The job purpose is to develop, maintain and test database solutions in line with FIC business requirements.• Analyse- and interpret of business requirements documents • Compile and review of technical design specification • Develop and maintain of database views,...
Software Implementation Engineer (AI & Agentic Workflows) – Gauteng Pretoria
DBN000213 - Software Implementation Engineer (AI & Agentic Workflows) - PretoriaPurpose of the Job:To lead the way in the "Agentic Era." Your goal is to design, implement, and optimize self-sufficient AI agents that serve as our enterprise clients' digital...
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