Unmanaged AI poses new ‘shadow agent’ crisis

A growing “shadow agent” crisis threatens to overwhelm businesses. According to the Veeam Software’ latest research, organisations across Europe, Middle East and Africa (EMEA) are battling unmanaged AI on two fronts. On the data security front, 70% of organisations...

A third of employees laid off due to AI will need to be rehired

As AI continues to accelerate the pace and scope of work, CIOs must prepare for four shifts that will influence the future of work, says Gartner. “When business and IT executives look back on the early AI-era, they will realise their greatest mistake was believing...

IT channel pivots to add value as AI takes off

Kathy Gibson reports from Pinnacle TechScape - Artificial intelligence (AI) may be at the peak of the hype cycle, but this doesn’t detract from the value that the technology will bring to the industry. That’s the word from Tim Humphreys-Davies, CEO of Pinnacle, who...

Network to the fore as agentic AI adoption takes off

In the era of agentic AI, the network is becoming the critical foundation for trust, security and the seamless operating models through which people and AI can build the future. However, as organisations move quickly to gain an advantage from AI, a significant gap has...

Overcome AI fears to drive business value

Many employees are being tasked with utilising artificial intelligence (AI) in their workflow, and they are growing increasingly concerned about the potential bias created by the technology or losing their jobs to it. In this Q&A interview, Duncan Harris, director...

How to win the loyalty of Gen Z shoppers

Generation Z, born between the late 1990s and early 2010s, is moving into the workforce and becoming one of the most influential consumer demographics. Retailers will need to adjust their strategies if they are to remain relevant for this highly educated, socially...

Record growth as mobile money promotes financial inclusion

Mobile money adoption and use saw continued growth in 2021, with a record $1-trillion processed during the year. The industry enjoyed a substantial increase in the number of registered accounts, up 18% since 2020 reaching 1,35-billion globally. The volume of...

Are SMEs being left behind?

Small and medium enterprises (SMBs), which represent two-thirds of global jobs and over half of global GDP, remain resilient and confident in the face of current challenges. They warn of rising costs and the need for more government support and better financing...

AI emerges as the power tool for customer experience

Customer experience (CX) Champions gain better returns from their CX tech investments than competitors by managing CX across the enterprise through cross-functional teams, clearly defined workflows, and extensive use of analytics and AI. This is according to a new...

Sustainability a priority in digital transformation

Sustainability is at the top of corporate agendas worldwide, as environmental, social, and governance (ESG) goals have become major considerations in companies' digital transformation programs. New research from Boston Consulting Group (BCG) shows that more than 60%...

Chat helps to strengthen customer experience

Chat technology has becoming critical for bolstering customer experience while driving revenue and growth for the businesses. This is among the findings of Clickatell's new Chat Commerce Trends report, which reveals that 99% of customer service executives recognise...

These are the imperatives for data and analytics success

Data and analytics (D&A) leaders should embrace three imperatives when leveraging the top D&A trends for 2022 in their enterprise, according to Gartner. The three key areas are: Activate Dynamism and Diversity, Augment People and Decisions, and...

Microsoft launches Zulu translations

Microsoft has added Zulu to its Microsoft Azure Cognitive Services Translator, enabling text and documents to be translated to and from one of South Africa's official languages across the entire Microsoft ecosystem of products and services. Zulu joins Swahili as the...

Is the data on your phone backed up?

One in four South Africans don't backup their phone but, with thousands of phones lost, damaged or stolen in South Africa each week, it should be non-negotiable. Today (31 March) is World Backup Day and Dialdirect Insurance has released a new report which shows that...

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Acer extends reliability promise to Windows tablets

Acer announced enhancements to the”Acer Reliability Promise” by extending the programme to its Windows tablets. The scheme is targeted especially at Small/Medium Businesses/SoHo and now covers its TravelMate commercial notebook range, Veriton desktops, monitors,...

Hospital WiFi a boon for staff and patients

WiFi networks designed specifically for hospital use are catching on around the world, as both staff and patients see the multiple benefits of secure network access. Anton Jacobsz, MD of Aruba distributor Networks Unlimited, says that, along with hotels, retail areas,...

BCX debuts unified communications solution in the cloud

As the cloud continues to integrate all forms of information technology, more businesses are seeking unified communications services. In response to this demand, Business Connexion (BCX) is launching a hosted voice network that offers a complete voice experience from...

Atio offers voice biometrics via OneVault partnership

Atio has partnered with voice biometric authentication service provider OneVault to offer voice biometric solutions to its customers. According to Atio’s CEO, Chris Van der Sande: “ATIO has been focused on introducing innovative solutions into our overall solution...

Ocular Technologies offers Aspect’s cloud solution

Ocular Technologies, a South African contact centre solutions provider and Aspect 2014 Partner of the Year for Europe and Africa, will be offering Aspect’s cloud contact solution to its clients. “No longer an outlandish term, the usage of ‘cloud-based solution’ is...

No silver bullet for security

The security landscape is a complex one, and several layers of defence at multiple points in the organisation are needed to successfully combat today’s sophisticated threats. Unfortunately, for too many businesses, the idea of a ‘quick fix’ is tempting, and they learn...

Weak passwords threaten the enterprise

Research reveals time and again that weak login credentials, including passwords, remain among the top causes of data breaches around the world. Despite this, individuals continue to choose weak and insecure passwords to protect their most sensitive data. Simon...

Always-on enterprise storage key for cloud-based big data

The data explosion is a well-known fact, and big data is having a profound impact not only on the volume of data but also the variety of data generated and the velocity at which it is being created, writes Kalvin Subbadu, sales manager: components at WD South Africa....

VMware enhances vCloud Director

VMware has announced the general availability of VMware vCloud Director 5.6 the first release designed exclusively for VMware vCloud Air Network service providers. The update to vCloud Director will provide access to new enhancements used in VMware vCloud Air...

Nedbank deploys Gemalto solution

Gemalto announces that Nedbank, a leading commercial bank in South Africa, is deploying its Ezio eBanking solution to provide their wholesale customers with unmatched online transaction security and superior convenience. Gemalto also provides Nedbank with consulting...

Full Stack Developer – Gauteng Centurion

Are you a skilled Full Stack Developer looking for a new challenge? Join our reputable client's young and dynamic team where innovation meets opportunity! This position is based in Centurion. We're seeking a talented individual with a relevant skillset coupled with at...

ICT Technician

Position: ICT TechnicianHire Resolves client is looking for a skilled ICT Technician to join their team in Durban, KwaZulu-Natal. The ideal candidate will have a strong technical background and be able to provide support and maintenance for all ICT systems within the...

Project Manager (Mycology 6 Months Contract)

Additional information:The Mycology Division aims to improve the outcomes of people affected by serious, life-threatening fungal diseases in South Africa and the African region through public health-focused epidemiological, clinical, and basic science research and...

ICT Technician – KwaZulu-Natal Durban

Position: ICT TechnicianHire Resolves client is looking for a skilled ICT Technician to join their team in Durban, KwaZulu-Natal. The ideal candidate will have a strong technical background and be able to provide support and maintenance for all ICT systems within the...

Project Manager (Mycology 6 Months Contract) – Gauteng Johannesburg

Additional information:The Mycology Division aims to improve the outcomes of people affected by serious, life-threatening fungal diseases in South Africa and the African region through public health-focused epidemiological, clinical, and basic science research and...

Junior Business Analyst (Collections Department)

The main responsibility of this role is to analyse and interpret data to help improve collections processes and strategies. The ideal candidate will have experience in using BI tools and analytics, insights that will drive collection efficiencies and effectiveness....

Data Engineer (JHB)

ENVIRONMENT:A dynamic Retail and Consumer Finance Concern in Joburg seeks a highly technical Data Engineer whose core role will be to drive, design & build scalable ETL systems for a Big Data warehouse to implement robust & trustworthy data to support high...

Data Engineer (JHB) – Gauteng Sandton

ENVIRONMENT:A dynamic Retail and Consumer Finance Concern in Joburg seeks a highly technical Data Engineer whose core role will be to drive, design & build scalable ETL systems for a Big Data warehouse to implement robust & trustworthy data to support high...

Technical Lead Developer

My Client in Cape Town is looking for a Technical Lead (Application Developer) for a Hybrid ModelWould you like to work for one of the largest consumer finance company in South Africa?8+ years WCF8+ years .NET (C#)8+ years TSQLApplication Operational SupportAzure...

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