All change for the channel as AI, CX take centre stage
Kathy Gibson reports from Gitex - So far, 2023 has been a turbulent year for the IT industry. Artificial intelligence (AI), long a niche play, has burst on to the scene and into the public consciousness, while the science of customer experience is quickly going...
Access Bank ups customer engagement with video
Kathy Gibson reports - Access Bank Ghana has implemented a video channel in its contact centre, giving its approximately 1-million customers a new and convenient way of engaging with the bank. Chimbar Nurokinan, head of contact centre at Access Bank Ghana, explains...
Asteroid set to skim past Earth on 21 March
The largest asteroid predicted to pass by our planet in 2021 will be at its closest on 21 March, providing astronomers a rare opportunity to get a good look at a rocky relic that formed at the dawn of our solar system. Called 2001 FO32, the near-Earth asteroid will...
Bitcoin price hits new record high
As bitcoin hits all-time price highs, regulation must now become a major priority for financial watchdogs. This call to action come from Nigel Green, chief executive and founder of deVere Group, a as the price of bitcoin hit a new record high, surging past $61 000 on...
After a tough year, African growth looks positive in 2021
Despite the challenging backdrop of a global pandemic and external economic shocks, Africa is expected to recover from its worst recession in half a century and reach 3,4% growth in 2021, the African Development Bank says in its 2021 African Economic Outlook report....
Nobel laureate urges more action on African debt
Nobel laureate Joseph E Stiglitz has called for a comprehensive global plan to help countries cope with mounting debt that has been compounded by the Covid-19 pandemic. Stiglitz, a recipient of the Nobel Memorial Prize in Economic Sciences in 2001, was speaking on...
Covid-19 drives new self-service initiatives
Customer service and support leaders are accelerating self-service initiatives to mitigate potential negative impacts of the Covid-19 pandemic, according to Gartner. More than 40% of customer service and support leaders have experienced increased service contact...
Enterprise external OEM storage revenue declines
According to the International Data Corporation (IDC) Worldwide Quarterly Enterprise Storage Systems Tracker, global market revenue for enterprise external OEM storage systems declined 2,1% year over year to $7,8-billion during the fourth quarter of 2020 (4Q20). Total...
Precision agriculture market to reach € 3,7bn
According to a new research report from the IoT analyst firm Berg Insight, the global market for precision agriculture solutions is forecasted to grow from € 2,7-billion in 2020 at a compound annual growth rate (CAGR) of 6,8% to reach about € 3,7-billion in 2025. A...
Open, honest communication key for young employees
South Africa's young people prefer to work for organisations that have business leaders who are open and honest in their communication with employees. In the eyes of younger generations, transparency has become an important factor that needs to be ensured by...
More News Today
BDS appoints Ivyline as Xerox partner
Bytes Document Solutions (BDS), Africa's leading technology and services company and the largest Xerox distributor in the world, has announced the appointment of Ivyline Technologies as official business partner within the Rustenburg area and its immediate...
Technology will change the face of Africa
The face of Africa is changing and the world is beginning to notice. Implementing world-class technology has been the ambition of many African countries since their independence. Today, this ambition is becoming a reality in specific technological niches and in the...
Dell Latitude 10 now available from DCC
The Dell Latitude 10, available from distributor Drive Control Corporation (DCC), ushers in a new breed of tablet, combining the convenience of the small and thin form factor with the power of a PC in a device that is ideal for the serious business user. Featuring...
The future of the DBA in cloud computing
One of the many areas where services are beginning to move towards the cloud is in the database, as cloud providers, either public or private, can remove many of the time consuming tasks around installing, configuring and provisioning the database. These roles are...
Experience mobile music with music streaming
Streaming music feels almost as old as the Internet itself, but due to limitations in bandwidth and high data costs, not many South Africans have been able to experience this, says Matthew Thackrah, deputy MD and head of Consumer Electronics and IT Solutions at...
Stratasys launches the Objet30 OrthoDesk
Stratasys, a leading manufacturer of 3D printers and production systems for prototyping and manufacturing, has announced the launch of the Objet30 OrthoDesk 3D Printer, specially designed for smaller orthodontic labs and clinics. The Objet30 OrthoDesk now makes...
Safaricom uses Gemalto’s backup solution
Gemalto, the world leader in digital security, has announced that Safaricom, a leading mobile operator in Africa, with over 18-million customers, is using its LinqUs Cloud Backup solution to offer mobile subscribers in Kenya a comprehensive backup service for...
The seven ‘M’s of management
Experts in the field of blended learning, incorporating both onsite instructor-led training and e-learning methodologies, suggest that the business leader can derive significant value from following a set of guidelines to effective business management called "the...
SMBs finally locking their virtual doors
Most business owners would never dream of leaving the doors to their businesses flung wide open after hours. On the contrary, the physical – and sometimes stringent – security measures that are in place to protect their business properties are usually quite evident. ...
Call optimisation can increase productivity
Since their introduction in the 1990s, call optimisation techniques (previously referred to as “best time to call”) have evolved into integrated solutions that analyse a wide spectrum of input factors, then build and execute automated, repeatable strategies based on...
IT Systems Specialist (JHB Remote) – Gauteng Johannesburg
ENVIRONMENT:A highly technical IT Systems Specialist with a strong background in Microsoft Azure, Network Administration, Security protocols, and System Management, is sought by a cutting-edge FinTech company in Joburg. The ideal candidate will require a valid MS...
2nd Line Systems Engineer – Recruitment
ENVIRONMENT:A vibrant IT Support company in Cape Town is in search of an ambitious and proficient 2nd Line Systems Engineer to become a part of its team. The ideal candidate should have demonstrated experience as a 2nd Line Systems Engineer, emphasizing expertise in...
Test Analyst
We are looking for Senior Test Analysts to join our team to assist on a project for one of our international clients.We are happy to consider someone based anywhere in South Africa (ideally Gauteng or Cape Town).We follow a hybrid way of work. Project details:-...
Developer – Front-End (Senior) at Parvana Recruitment
About our client:Our client is dedicated to transforming the payment landscape with a vision of providing a risk-free and empowering payment solution. Unlike other options, they prioritise responsible alternatives to credit, offering a clear and compelling value...
Business Analyst
ENVIRONMENT:A Health Tech Solution Company in Pretoria is actively seeking a Business Analyst who will take ownership of assigned products. The responsibilities include overseeing various aspects of products and projects, such as business models, specifications,...
Junior Systems Engineer (24/7) SOC Environment
Are you a skilled Junior Systems Engineer looking for your next challenge? Our Team is looking for someone like you to help shape the future of Tech!You will work in a dynamic iOCO Infrastructure Team as a Junior Systems Engineer by providing the monitoring on all...
Senior Mobile Developer
Senior Mobile DeveloperJOB DESCRIPTION Support existing and develop new functionality and components.Understand existing product and domain elements and work with business analysts to refine and implement new requirements.Refactor and improve the code to keep the...
2nd Line Systems Engineer – Recruitment – Western Cape Cape Town
ENVIRONMENT:A vibrant IT Support company in Cape Town is in search of an ambitious and proficient 2nd Line Systems Engineer to become a part of its team. The ideal candidate should have demonstrated experience as a 2nd Line Systems Engineer, emphasizing expertise in...
Test Analyst – Gauteng Johannesburg
We are looking for Senior Test Analysts to join our team to assist on a project for one of our international clients.We are happy to consider someone based anywhere in South Africa (ideally Gauteng or Cape Town).We follow a hybrid way of work. Project details:-...
Developer – Front-End (Senior) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is dedicated to transforming the payment landscape with a vision of providing a risk-free and empowering payment solution. Unlike other options, they prioritise responsible alternatives to credit, offering a clear and compelling value...
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