All change for the channel as AI, CX take centre stage
Kathy Gibson reports from Gitex - So far, 2023 has been a turbulent year for the IT industry. Artificial intelligence (AI), long a niche play, has burst on to the scene and into the public consciousness, while the science of customer experience is quickly going...
Access Bank ups customer engagement with video
Kathy Gibson reports - Access Bank Ghana has implemented a video channel in its contact centre, giving its approximately 1-million customers a new and convenient way of engaging with the bank. Chimbar Nurokinan, head of contact centre at Access Bank Ghana, explains...
IFS Cloud offers integration on a single platform
Kathy Gibson reports – IFS is expanding its market reach with the launch today of its new cloud offering. Companies are all facing the need to accelerate their digital transformation journeys, says Darren Roos, CEO of IFS. Cloud technology is the only way to do this...
Strong rebound for economic transactions in February 2021
The lifting of lockdown restrictions in February 2021 gave the South African economy a much-needed boost after the dismal performance in January 2021, according to the latest BankservAfrica Economic Transaction Index (BETI). "Economic transactions in February...
One year on, what South Africans think about living with Covid-19
Although infection rates seem to be declining and vaccines are slowly being rolled out in the country, most South Africans fear the arrival of a third wave of Covid-19, further lockdowns, job losses and the social problems that will bring. A survey by gig technology...
Device sales set to improve, but not to 2019 levels
Global spending on IT devices such as PCs, tablets and mobile phones plunged by 8% year-on-year (YoY) to $653-billion in 2020. This figure is expected to recover to $705-billion in 2021, still $7-billion less than before the pandemic, according to data presented by...
Bans on threat intelligence sharing increase risk
Two-thirds (69% in META) of threat intelligence (TI) analysts are involved in professional communities, but 44% of all those working in IT and cybersecurity roles are not allowed to share threat intelligence artifacts discovered through those communities. This is...
Employers, workers don’t have the same view of future work
Digital technology has done much to help life carry on as near to normal as possible during the pandemic. Video conversations with customers and colleagues are now taken for granted, while cloud-based document-sharing apps allow ongoing co-operation and collaboration....
MTN grew subscribers during 2020
MTN increased its subscribers increased by 28,8 million to 279,6-million during the financial year ended 31 December 2020. The group has 280-million customers in 21 markets. During the year, group service revenue grew by 19,9%. EBITDA (before once-off items) grew by...
Financial firms use change management, upskilling to drive productivity
Financial institutions are spending, on average, 14% of annual operating costs on change management functions in order to drive greater productivity gains, a new PwC study has shown. According to PwC's report, "Productivity 2021 and beyond: Upskilling the workforce of...
More News Today
Controlling on- and offboarding in mining
With the South African mining industry so tightly-regulated, particularly in terms of Health and Safety, controlling the onboarding and offboarding of employees and suppliers is a critical business need. Yet, while all mining companies have well-thought out and...
Travel safely this Easter with LBS
If users are one of the many South Africans set to hit the road for the Easter break, consider using location-based services (LBS) to help navigate any dangers they may encounter en route. These mobile services can be a lifesaver in emergency situations such as a road...
Sony SA, Rectron offer service clinic
Following the success of its run in Durban, Sony South Africa and authorised service centre, Rectron, will be running a service clinic in Cape Town. This three day service will run from 15 to 17 March 2013 at the Rectron premises in Cape Town, 442 Koeberg Road,...
VMware outlines cloud strategy
At a Strategic Forum for Institutional Investors, VMware CEO Pat Gelsinger outlined the company’s strategy, revealing more details about its plans to deliver the software-defined datacenter, expand its hybrid cloud offerings and empower the multi-device era. “VMware’s...
The C, Ku and Ka-band satellite debate
With the launch of Ka-band satellites the debate of C versus Ku-band versus Ka-band has come to the fore, with varying opinions of the advantages of each technology against that of another. These considerations are valid and, in terms of a pure technology debate, very...
The true cost of freeware
Smaller or new call centres are often lured by the promise of free call centre software that can be downloaded and cobbled together by an “IT professional”, thus reducing their initial capex investment, says Bruce von Maltitz, 1Stream. Usually, this works for a short...
Aspect announces strategic partnership
Aspect Software, a leading provider of next generation customer contact and enterprise workforce optimisation, has announced an equity partnership with back office optimisation software and services expert eg solutions. The agreement provides Aspect exclusive...
Riverbed announces new product capabilities
Riverbed Technology, the application performance company announced the availability of new product capabilities, developer tools and a supporting community that allow IT professionals to customise and adapt their IT infrastructure to meet the demands of their business...
WhatsApp launches on BlackBerry 10
WhatsApp, the company behind WhatsApp Messenger, and BlackBerry have announced that WhatsApp will bring a native version of its popular mobile messaging service to the BlackBerry 10 platform. BlackBerry 10 provides an ideal platform for social apps such as WhatsApp...
EC rolls out mission-critical HP servers
Hewlett-Packard Belgium has announced that, through the open Call for Tenders - DIGIT/R2/PO/2011/038 - Mainframe data servers III, it has been selected by the European Commission (EC) to supply HP Integrity servers and related offerings to support critical workloads,...
Business Analyst at Parvana Recruitment
About the Role: As a Business Analyst, you will play a crucial role in bridging the gap between business needs and technology solutions. You will work closely with stakeholders to understand requirements, analyse processes, and recommend improvements to enhance...
BI Developer – Gauteng Sandton
Elevate Your Career in Data! Are you ready to embark on a data-driven journey that powers the backbone of a global shipping empire? We're on the lookout for a dynamic and innovative Microsoft Azure BI Developer to join our clients team and revolutionise the way they...
Business Analyst at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a well-established and highly regarded South African software development company that develops, supports and consults software solutions for the academic sector. With offices in Jhb and Cape Town, they are progressive with regard to...
Software Engineering Manager – Western Cape Cape Town CBD
Fully remote role The position reports to a Senior Software Engineering Manager in the Logistics engineering division Your mission, should you choose to accept it: Build and retain a high-caliber engineering teamBuild relationships through regular one on one...
IT Desktop support technician, Pretoria east – Gauteng Pretoria
IT Desktop support technician, Pretoria east. We require a fully bilingual person has has their own transport as part of this role entails travelling to client sites. Experience on MS 365 is a MUST and at least 2 years IT support experience. Must be well presented...
Senior Mobile Developer at Blue Label Telecoms – Gauteng Johannesburg
ABOUT THE COMPANYWe are a JSE-listed company that sells innovative technology for mobile commerce to emerging markets in South Africa and abroad. Our users are rich, poor, urban and rural, and we allow them all to interact and transact on an equal footing. We reach...
Business Analyst at Parvana Recruitment – Western Cape Cape Town
About the Role: As a Business Analyst, you will play a crucial role in bridging the gap between business needs and technology solutions. You will work closely with stakeholders to understand requirements, analyse processes, and recommend improvements to enhance...
Test Analyst
We are looking for a detail-oriented and proactive Test Analyst to join our team. As a Test Analyst, you will play a critical role in ensuring the quality and reliability of our software applications through comprehensive testing. The ideal candidate will have a...
Enterprise Architect
Primary Duties and Responsibilities: Responsible for the overall enterprice systems design, balancing requirements against resource utilisation, architectural factors and provisioning cloud-based security architecture solutions for clients that meet regulatory...
Developer C#.NET
Remote work is optional. Our client is looking for an innovative and experienced senior developer to join their team. The developer will lead a project team to deliver on systems and features requested by a Product Owner in an Agile project environment. Architect and...
View more career listings on our Careers Section