Customer experience BPO to near 12% growth
The global customer experience (CX) business process outsourcing (BPO) market is anticipated to reach $199,83-billion by 2030 and is projected to grow at a CAGR of 11,9% from 2024 to 2030, according to a new report by Grand View Research. CX BPO involves the...
European smart meter penetration hits 60%
More than 60% of the electricity customers in EU27+3 had a smart meter at the end of 2023. The market is set for stable growth with a total of more than 88-million smart electricity meters forecasted to be deployed across the region from 2024-2028. This was among...
Vodacom reports increased revenue, earnings
Vodacom Group has reported group revenue up 8,3% to R98,3-billion, supported by service revenue growth of 5,8%, in its preliminary results for the year ended 31 March 2021. South Africa service revenue grew 7%, with consistent growth through the financial year....
DSA lauds Kenya’s TVWS framework
The Dynamic Spectrum Alliance (DSA) has complimented the Communications Authority of Kenya's decision to approve the framework authorising the use of a TV White Space (TVWS). The step will make a significant difference in addressing increasing capacity demands,...
AI seen as key in driving post-Covid business
Recent advances in technology are making artificial intelligence (AI) more accessible than ever - but a lack of AI skills and increasing data complexity are cited as top challenges to AI's adoption. This is among the findings from new research from IBM, which found...
Security, risk management spend to top $150bn
Worldwide spending on information security and risk management technology and services is forecast to grow 12,4% to reach $150,4-billion in 2021, according to the latest forecast from Gartner. Security and risk management spending grew 6,4% in 2020. Gartner analysts...
Gaming still lacks in diversity
The gaming market lags behind in diverse representation, both in the player base and in the games themselves, with women, people of colour, the LGBTQIA+ community and those with disabilities often overlooked. This is among the findings in a report from Intel and...
Cost containment pays off for Altron
JSE-listed technology company Altron has announced that invoiced income gain 4% to R7.7 billion, while cash from operations grew 31% to R2,2-billion for the financial year to end February. Shareholder value was unlocked by 152% from a share price of R20.19 to a share...
Fake financial apps fleece users
IT security company Sophos has identified a stash of 167 counterfeit Android and iOS apps that attackers are using to steal money from people who believe they have installed a financial trading, banking or cryptocurrency app from a well-known and trusted organisation....
Secure your digital identity this World Telecom Day
Today (17 May 2021) marks World Telecommunication and Information Society Day which has been celebrated annually since 1969. Originally intended to herald the founding of the International Telecommunication Union (ITU), in 2021 the Covid-19 crisis highlights the role...
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Senior Systems Engineer – Gauteng Johannesburg North
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