Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Visa’s ‘She’s Next’ program open for applications
For the second year running, Visa, in partnership with Absa, is rolling out its global advocacy programme, She’s Next, across South Africa – and entries are now open. According to the 2022 GEM SA survey, although women's involvement in entrepreneurship showed a...
New IP transit gateway for Africa opens in Joburg
Independent IP transit provider Workonline Communications has expanded its reach with a new point of presence (PoP) at Equinix’s JN1 data centre in Johannesburg. The relationship between Workonline Communications and Equinix have had a relationship since 2013, when...
Ethernet campus switch sales see Q1 surge
According to a recently published report from Dell’Oro Group, 1Q 2025 worldwide Ethernet Campus Switch revenues grew by 3% year-over-year (Y/Y), with a sharp contraction in China pulling down worldwide sales. “As we predicted, the Ethernet Campus Switch market has now...
Security, infrastructure drive C-suite misalignment on GenAI
There is a serious misalignment among C-suite leaders when it comes to business goals and operational readiness for generative artificial intelligence (GenAI) deployment. This is the headline finding from a new NTT Data report, “The AI Security Balancing Act: From...
Hybrid working key to prevent quiet quitting
Employers who micromanage their team's working patterns and locations risk losing top-tier talent to “quiet quitting”, a new study has revealed. International Workplace Group explored the main reasons why workers are most likely to “quiet quit”, a workplace term...
Human agents essential amid AI integration challenges
By 2027, 50% of organisations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner. This shift comes as many companies struggle to achieve their “agent-less” staffing goals, highlighting the complexities...
Habib Mahakian to lead Dell SA
Following the departure of Doug Woolley last month, Habib Mahakian has been appointed as vice-president and MD of Dell Technologies South Africa, expanding on his current role as vice-president: emerging markets. At a time when AI and digital transformation are...
New hacktivist threat poses global risks
Newly-emerged hacktivist group DieNet has claimed responsibility for more than 60 distributed denial-of-service (DDoS) attacks in just two months, including its most recent and widely reported action: the global disruption of X (formerly Twitter). The DieNet group...
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Vertiv launches pre-integrated IT rack for demanding edge applications
The proliferation of edge computing use cases has shifted critical equipment and data from the protected confines of the data centre to more demanding environments where heat, humidity, air quality, and physical security are significant challenges. Recognising this...
Use AI to jumpstart or elevate your career
The rapid uptake of artificial intelligence (AI) tools like ChatGPT (OpenAI) and the recent launch of Copilot, integrated across Microsoft's platforms, have raised concerns about the impact on employment. Fifi Sali, human capital executive at Vuma, observes that while...
JSE launches tool to verify brokers
The Johannesburg Stock Exchange (JSE) has introduced 'Verify a Broker', an online tool designed to help people confirm if the stockbrokers and financial service providers they deal with are real and credible. The tool works by providing a consolidated view of the...
Visa welcomes African fintech startups to accelerator program
Visa has announced the startups shortlisted from across Africa to participate in the second cohort of its Africa Fintech Accelerator program. As part of Visa's work to unlock financial innovation across the continent, the biannual program offers 12 weeks of 1:1...
Trend Micro expands AI-powered cybersecurity platform
Trend Micro has launched significant additional AI-powered functionality in its platform to secure organisational use of AI and better manage the risks associated with mass adoption of new AI tools. Co-founder and CEO Eva Chen comments: "Great advancements in...
Kaspersky addresses email threats
Kaspersky has announced a significant update to its Kaspersky Security for Mail Server, designed to strengthen systems against emerging email threats. The latest version of Kaspersky Security for Mail Server features advanced functionality for content filtering,...
PayRetailers expands into Africa
PayRetailers, a Latin America payment processor inhas announced its new expansion to Africa. With coverage across four countries, the company offers a unified payment solution for cross-border online merchants looking at Africa as their next move for strategic growth....
Insurer warns of hidden implications of drone use
In recent years, drones have transformed from military apparatus to infiltrating almost every type of industry under the sun, including agriculture. According to Industry ARC, South Africa's small drone market is experiencing rapid growth, and is expected to reach...
Biometrics is the future of air travel
For anyone frustrated by the never-ending need to produce travel documents, passports, boarding cards, declarations, and approvals at multiple checkpoints along the air travel journey, then biometrics is the answer. Fortunately, it is also the future, write Stephen...
The magnificent seven of industrial software development
There's fast paced and there's supersonic, and the latter certainly applies to the evolution of software or more specifically industrial software. The last year has seen the industrial software step to the fore to take over the mundane, repetitive and sometime...
IT Auditor
Our client is hiring: IT Auditor based in Joburg NorthDuties and Responsibilities:Perform IT audits and reviews to assess compliance, security, and efficiency.Evaluate internal controls and identify weaknesses.Prepare audit findings and recommendations for...
Fullstack Developer 2159
Full Stack Developer ESSENTIAL SKILLS REQUIREMENTS:Full Stack developer with a heavier focus on frontend Angular & TypescriptUnderstanding of integration between different technologiesCoordination between development and support environmentsAssisting with the...
Data Scientist
Data ScientistTurn sports data into winning strategies with advanced algorithms and machine learningCape Town | R1 200 000 - R1 300 000 per annum | 08:00am 17:00pm About Our ClientOur client is an innovative sports technology company pushing the boundaries of...
IT Auditor – Remote Remote
Our client is hiring: IT Auditor based in Joburg NorthDuties and Responsibilities:Perform IT audits and reviews to assess compliance, security, and efficiency.Evaluate internal controls and identify weaknesses.Prepare audit findings and recommendations for...
Fullstack Developer 2159 – Gauteng Pretoria
Full Stack Developer ESSENTIAL SKILLS REQUIREMENTS:Full Stack developer with a heavier focus on frontend Angular & TypescriptUnderstanding of integration between different technologiesCoordination between development and support environmentsAssisting with the...
Data Scientist – Western Cape Cape Town CBD
Data ScientistTurn sports data into winning strategies with advanced algorithms and machine learningCape Town | R1 200 000 - R1 300 000 per annum | 08:00am 17:00pm About Our ClientOur client is an innovative sports technology company pushing the boundaries of...
Business Analyst
We're hiring Business Analysts on behalf of a leading financial services provider where insight, collaboration and problem-solving make a real impact. If you have a solid background in analysing business processes and translating them into practical solutions, this...
System Analyst (Senior) at Parvana Recruitment
About our client:Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture...
Senior Embedded Systems Engineer
Looking for a talented and experienced Embedded Systems Engineer who will contribute to developing the stable, maintainable and flexible firmware system that underlies products. The candidate will have the opportunity to work with experienced and junior engineers in a...
Business Analyst – Western Cape Cape Town Region
We're hiring Business Analysts on behalf of a leading financial services provider where insight, collaboration and problem-solving make a real impact. If you have a solid background in analysing business processes and translating them into practical solutions, this...
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