Top performing supply chain organisations are investing in artificial intelligence and machine learning (AI/ML) to optimize their processes at more than twice the rate of low performing peers, according to a survey by Gartner. The survey also revealed that the best...

By 2027, 30% of the Fortune 500 will consolidate postpurchase tasks such as expansion, service, success and renewal into a unified customer-facing employee role, according to Gartner. Generative AI (GenAI) promises to automate greater portions of customer service...

In the fourth quarter of 2020, the smart home market in Europe grew 12,2% compared to the same period of 2019, according to research by International Data Corporation (IDC). 41,3-million units were shipped to the region between October and December. "After a negative...

All citizens aged 60 years and above can now register for the Covid-19 vaccine on the newly-launched Electronic Vaccination Data System. Health Minister Zweli Mkhize says the fact that the vaccination campaign is supported by a digital system open to all South...

South Africans have until 30 April 2021 to comment on the recently-gazetted specifications for general service lamps. The specifications aim to improve the safety, performance and energy efficiency of lightbulbs approved for use in South Africa by phasing out...

Final regulations to facilitate transformation and diversity in the ICT sector have been published. They expand on key requirements in the draft regulations published in February 2020. The Independent Communications Authority of South Africa (ICASA) has published...

First National Bank has given AYO Technology Solutions notice to close its transactional banking facility with effect from 3 May 2021. According to a statement from the company, it does not have any lending facilities with FNB. AYO is contesting the move. “Despite the...

Southern Africa's middle-income countries will continue to miss out on the demographic opportunity of above-average shares of people of working age in populations unless governments better tackle unemployment, social inequalities, and high HIV rates. Scope Ratings...

One year after the global remote work revolution, the shift to work from home (WFH) and work from anywhere (WFA) is already resulting in profound effects on businesses' digital transformation as well as data security concerns. According to Lenovo's new Future of Work...

One in two small- and medium-sized businesses (SMBs) in South Africa has yet to see revenues recover to pre-pandemic levels, according to the latest edition of Facebook's Global State of Small Business Report, which examines the effects of Covid-19 on SMBs in 27...