All change for the channel as AI, CX take centre stage
Kathy Gibson reports from Gitex - So far, 2023 has been a turbulent year for the IT industry. Artificial intelligence (AI), long a niche play, has burst on to the scene and into the public consciousness, while the science of customer experience is quickly going...
Access Bank ups customer engagement with video
Kathy Gibson reports - Access Bank Ghana has implemented a video channel in its contact centre, giving its approximately 1-million customers a new and convenient way of engaging with the bank. Chimbar Nurokinan, head of contact centre at Access Bank Ghana, explains...
SA motorists hit the road again
Mobility stats show that South Africans have been travelling during the lockdown, with trips across provincial borders surging even before the relaxation of restrictions on inter-provincial travel. Although many trips from one province to another were banned under...
Changes to MTN board
The MTN group has announced changes to its board. Christine Ramon will be stepping down as a director of the company, effective 30 September 2020, to focus on her extended executive responsibilities. Ramon has been a director of MTN since 2014 and, for the last five...
Melting glaciers have pushed up lake volume by 50%
In the largest-ever study of glacial lakes, researchers using 30 years of NASA satellite data have found that the volume of these lakes worldwide has increased by about 50% since 1990 as glaciers melt and retreat due to climate change. The findings, published in the...
In-brain device could solve neurological issues
Elon Musk has demonstrated how a chip and electrodes can be embedded into a pig’s brain to read activity. The device has been developed by Musk’s startup Neuralink, and has 1 024 channels per link. Musk explains that the device is invisible once embedded. It’s 23mm x...
Digital transformation top of mind as SA moves to remote work
As lockdown continues indefinitely, the continued need for support of remote workforces raises questions around companies' state of digital transformation and readiness to provide that support in the long term. While remote working has worked well, South Africa still...
Covid delays smartphone recovery
The worldwide smartphone market is forecast to decline 9,5% year over year in 2020 with shipments totaling 1,2-billion units, according to the International Data Corporation (IDC) Worldwide Quarterly Mobile Phone Tracker. While the second quarter of 2020 (2Q20)...
UCT participates in global Covid-19 vaccine trials
South Africa has joined global counterparts in the search for a Covid-19 vaccine and the University of Cape Town (UCT) is participating in three international trials in the country, alongside several other universities. According to Professor Linda-Gail Bekker, the...
Hardcopy peripherals market sees 10% decline
Worldwide shipments of hardcopy peripherals declined 10,2% year over year to nearly 20-million units in the second quarter of 2020 (2Q20), according to the International Data Corporation (IDC) Worldwide Quarterly Hardcopy Peripherals Tracker. The Covid-19 pandemic...
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Application Architect
Interpret and apply approved enterprise architecture principles, policies, procedures in the architecture work. Establish and maintain the application architecture domain (as-is and to-be architecture)Provide input to business cases and architecture roadmaps as part...
Network Administrator (Fortinet & Arista) LWNA
Manages the core network infrastructure environment, including Fortinet firewalls and Arista switches day-to-day administration. Manages the installation, securing, repair/troubleshooting, and maintenance of LAN and WAN environments, overseeing the implementation of...
Re-advertisement – Applications Developer at Air Traffic and Navigation Services
Introduction Applications are invited for the position of Applications Developer (Grade 8) [Email Address Removed] successful applicants will be reporting to the Senior Manager: Applications Description Major Activities Ø Interact with users to understand the...
Tech Lead
Our client, a leading player in the financial services industry, is seeking a seasoned professional to navigate the complexities of tax-related matters and contribute to their sustained growth and development. This exciting role offers an opportunity to take on tax...
Developer – OpenEdge at Parvana Recruitment
Client Details:Our client has grown steadily since the 1990's without ever retrenching anyone. They hire for attitude and train for skill. Most staff have been there for over 10 years. Flexi-time, generous bonuses and the opportunity to learn and continuously evolve...
Developer – C# (MASTER) (1001885) at Parvana Recruitment
Parvana Responsibilities: Deliver code that is functional, understandable, maintainable and testable. Work closely with analysts, documenters and testers. Automated testing of features developed. Deliver technical documentation as and when required. Act as a mentor to...
Tester at Accenture
Main Responsibilities/Tasks:System TestingDevelop and maintain test scripts adhering to project standards and quality guidelines.Execute test scripts adhering to project standards and quality guidelines.Prepare complete system documentation in the testing and release...
Application Architect – Gauteng Johannesburg
Interpret and apply approved enterprise architecture principles, policies, procedures in the architecture work. Establish and maintain the application architecture domain (as-is and to-be architecture)Provide input to business cases and architecture roadmaps as part...
Network Administrator (Fortinet & Arista) LWNA – Gauteng Pretoria
Manages the core network infrastructure environment, including Fortinet firewalls and Arista switches day-to-day administration. Manages the installation, securing, repair/troubleshooting, and maintenance of LAN and WAN environments, overseeing the implementation of...
Re-advertisement – Applications Developer at Air Traffic and Navigation Services – Gauteng Johannesburg
Introduction Applications are invited for the position of Applications Developer (Grade 8) [Email Address Removed] successful applicants will be reporting to the Senior Manager: Applications Description Major Activities Ø Interact with users to understand the...
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