How Avaya went from bankruptcy to CX market leader
Kathy Gibson reports from Gitex - Avaya has successfully emerged from bankruptcy to challenge for supremacy in the burgeoning customer experience (CX) market. There's a new spirit of optimism and passion at the company, with CEO Alan Masarek leading the charge. "There...
Trust key to AI effectiveness
Kathy Gibson reports from Gitex - Artificial intelligence (AI) is something we all want to leverage - but that means we all need to be able to trust it. We are in the middle of a an AI revolution, says Marc Mathieu, chair of the advisory board at Salesforce,...
Customer service key for loyalty, retention
In today's uncertain and volatile environment, customer service must play a larger role in driving both customer retention and also growing customer loyalty, according to Gartner. However, most customer service organisations attempt to do so by leaning heavily on...
IBM reaches a new milestone in quantum computing
IBM has achieved its highest Quantum Volume to date. Combining a series of new software and hardware techniques to improve overall performance, the company has upgraded one of its newest 27-qubit client-deployed systems to achieve a Quantum Volume 64. IBM has made a...
Tech trends to watch over the next decade
Social distancing technologies, composable enterprise, AI-assisted design, differential privacy and biodegradable sensors are among the key technologies to watch in the years ahead. The 30 must-watch technologies on the Gartner Hype Cycle for Emerging Technologies,...
Following Experian breach, banks move quickly to help customers
Banks have responded quickly to yesterday evening's news of a massive data breach at credit bureau Experian, which potentially exposed the personal details of 24-million South Africans consumers and almost 1-million businesses. FNB has sent out a statement confirming...
26% growth for global public cloud
The worldwide public cloud services market, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS), grew 26% year over year in 2019, with revenues totaling $233,4-billion. According to the International Data...
Consumer values, spending behaviour have changed
As South Africa enters level 2 lockdown this week, businesses need to ask themselves if they are prepared to face the new consumer. Do they know how their customer has changed in the wake of a global health pandemic? Are they aware of what their target market now...
Drive to help workers use all the skills they learn
Employees are applying only 54% of the new skills they learn, despite the number of skills required for a single job increasing by 10% year-over-year. A Gartner TalentNeuron data reveals that 33% of the skills needed three years ago are no longer relevant. The...
Security focus must shift to remote working
Enterprises must adapt to address telework security challenges long-term. This is one of the findings from Fortinet's 2020 Remote Workforce Cybersecurity Report, which shows how organisations are increasing their investments to secure remote work at scale. The survey...
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PeopleSoft Finance -Business Systems Analyst – Western Cape Stellenbosch
Location: Winelands Area- Greater Stellenbosch Region OR Channel Islands Relocation: Support will be offered to the right candidate for local OR international relocation Type: Permanent Salary: R1,2-R1,5million per annum + Medical and Pension EE/AA: Preferred but not...
Senior Solutions Developer – KwaZulu-Natal Durban
An exceptional opportunity awaits a dynamic individual with the right qualification and experience to assume the position of a Senior Solutions Developer. Minimum Requirements (must be met in order to be considered for this position): A minimum of three (3) year IT or...
Infrastructure and Security Project Manager – Gauteng Johannesburg
Welcome to the Concrete Jungle - Johannesburg !!! Miss the Rush Our Traffic with a Hybrid Working Model !!! Are you a talented and experienced Project Manager with a passion for infrastructure and security? Do you have a track record of successfully delivering complex...
Senior Business Analyst (Remote/Hybrid)
ENVIRONMENT:A dynamic, knowledgeable, and deeply experienced Senior Business Analyst is sought by a provider of cutting-edge HealthTech solutions to the Public Health sector. You will partner collaboratively working closely with technical teams to analyse and design...
Software Engineer (Typescript, React, Node.js)
ENVIRONMENT:Our client, a comprehensive digital agency located in Reading, UK, and Stellenbosch, South Africa, is in search of a skilled Software Engineer to become a valuable member of their team. As a problem solver, you will collaborate with both customers and...
Power BI Developer at Datonomy Solutions
· Understand business requirements in the BI context and design data models to transform raw data into meaningful insights.· Create dashboards and interactive visual reports using Power BI· Identify key performance indicators (KPIs) with clear objectives and...
D365 FO Technical Consultant (Developer)
Our client in the Consulting Industry requires the appointment of a Senior D365 FO Technical Consultant (Developer).A Dynamics 365 for Finance and Operations (D365 FO) technical consultant plays a vital role in implementing and customizing the D365 FO system according...
Senior Business Analyst (Remote/Hybrid) – Western Cape Cape Town
ENVIRONMENT:A dynamic, knowledgeable, and deeply experienced Senior Business Analyst is sought by a provider of cutting-edge HealthTech solutions to the Public Health sector. You will partner collaboratively working closely with technical teams to analyse and design...
Software Engineer (Typescript, React, Node.js) – Western Cape Stellenbosch
ENVIRONMENT:Our client, a comprehensive digital agency located in Reading, UK, and Stellenbosch, South Africa, is in search of a skilled Software Engineer to become a valuable member of their team. As a problem solver, you will collaborate with both customers and...
Power BI Developer at Datonomy Solutions – Western Cape Pinelands
· Understand business requirements in the BI context and design data models to transform raw data into meaningful insights.· Create dashboards and interactive visual reports using Power BI· Identify key performance indicators (KPIs) with clear objectives and...
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