The global contact centre as a service market size is expected to reach $17,12-billion by 2030, registering a CAGR of 19,1% from 2023 to 2030, according to a new report by Grand View Research. The market growth can be attributed to the rising adoption of cloud-based...

Following a report on the Operation Triangulation campaign targeting iOS devices, Kaspersky experts have uncovered some details about the spyware implant used during the attacks. Dubbed TriangleDB, the implant grants attackers covert surveillance capabilities. It...

Health, education and happiness are among the top indicators of prosperity in key African countries. The world's first Financial Prosperity Barometer investigated the concept of prosperity across multiple markets and global regions. The report focused on the...

When Dominos wanted to offer its customers the ability to place an order via as many devices and platforms as possible with the use of digital technology, it created a multi-experience strategy. Customers could order their favourite meal using any device from a phone...

The World Radiocommunication Conference 2019 (WRC-19) concluded with agreements enshrined into the Final Acts of the Radio Regulations, the international treaty governing the global use of radio-frequency spectrum and satellite orbits. WRC-19 identified additional...

The GSMA has welcomed the international spectrum treaty adopted by the World Radiocommunication Conference 2019 (WRC-19), which will unlock the potential for game-changing 5G services around the world. The conference identified much-needed spectrum for a broad range...

In anticipation of Black Friday sales period, cybercriminals are targeting customers of apparel e-commerce websites, including fashion, shoes, gifts, toys and jewelry. Consumers looking for deals in these areas during the upcoming weeks are advised to be careful when...

Checkers has launched an on-demand one-hour grocery delivery service named Sixty60. The mobile app is used to deliver groceries and drinks, and users can track the status of their order and delivery in real time. "Sixty60 will offer unrivalled convenience because it...

FNB Business in partnership with Township Entrepreneurs Alliance (TEA), 10Xe and Endeavor South Africa, have announced the overall winners of the 2019 FNB Business Innovation Awards (FNB BIA). Umgibe Farming Organics and Training Institute clinched top honours in the...

The number of active fleet management systems deployed in commercial vehicle fleets in Europe was 9,1-million in Q4-2018, according to a new research report from the IoT analyst firm Berg Insight. Growing at a compound annual growth rate (CAGR) of 14,1%, this number...