Humans will be more cost-effective than GenAI for CX
By 2030, cost per resolution for generative AI (GenAI) will exceed $3, higher than many B2C offshore human agents, according to Gartner. Rising data center costs, a pivot from subsidised growth to profitability for AI vendors, and increasingly complex use cases that...
How to measure data streaming ROI
Organisations measure their return on investment from both operational and business perspectives. This is one finding from a survey of 200 senior IT and data executives at large companies with an annual revenue of $50-million or more. The study, which was commissioned...
Siyakwamukela kuZulu at Afridax
Crypto exchange Afridax says it has marked a significant milestone in its mission to democratise access to digital assets in Africa by integrating isiZulu into its platform. Language barriers pose a significant obstacle to financial inclusion, particularly in Africa...
Vodacom partners with SA Rugby
Building on its longstanding relationship, Vodacom and SA Rugby have signed a landmark partnership agreement naming Vodacom the first and exclusive official telecommunications partner to all national Springbok teams and SA Rugby affiliated competitions. From junior to...
Network International expands portfolio with Absa
Absa Business Banking has appointed Network International - a leading digital commerce group in the Middle East and Africa – as its digital payments technology partner. Network will provide Absa with end-to-end payment processing capabilities through a single payments...
Sweepsouth sweeps top place at SA Tech Challenge
Home services platform Sweepsouth has taken first place in the Digital Platforms category at this year’s SA Tech Challenge - a G20 Presidency initiative recognising the country’s most innovative and impactful technology solutions. The award celebrates scalable...
Open call for bold women tech founders in SA
The Aurora Tech Award is calling on female-led tech startups in South Africa to apply for the chance to secure up to R1,9-million in prize money. South Africa’s tech ecosystem is growing fast, but women-led startups still face major hurdles with less than 2% of global...
AI features big in Telkom’s planning
Telkom says it has embraced artificial intelligence (AI) as a cornerstone of its digital transformation strategy, spending R46-million in this financial year aligning its AI initiatives with business strategy. “AI enables us to optimise operations, personalise...
AI-led businesses ignore humans at their peril
No-one would argue that artificial intelligence (AI) has taken the world by storm, but there is some irony in the fact that as more business functions - from data collection and analysis, to everyday operations - are performed digitally the more customers seek to...
CFOs going all-in on AI
Chief financial officers (CFOs) have fundamentally shifted their approach to artificial intelligence (AI), according to new research from Salesforce, moving from cautious spenders to strategic investors who are betting on AI not just for cost-cutting, but as a crucial...
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Retaining, growing customers in a tough economy needs great customer experience
South Africans are navigating a protracted period of high interest rates, food and fuel prices, and low economic growth, which is expected to continue into the foreseeable future. By Clara Wicht of Telviva The economic environment makes attracting new customers more...
Voice traffic interception a serious threat
Voice traffic interception remains a serious threat in a South African corporate world awash with Voice over Internet Protocol (VoIP) systems. According to Anton Potgieter of PBX-over-GSM provider NoPBX: "Every October, we are reminded to use more complex passwords...
Cybersecurity and customer trust an inseparable duo
The digital age has ushered in a new era of the customer experience, where data has become a valuable currency. However, this currency is also coveted by cyber criminals who are constantly seeking to exploit vulnerabilities in the ever-expanding digital marketplace....
What to do when bullying goes digital
Cyberbullying, cyber-attacks, and cybersecurity are rapidly evolving phenomena. Parents, in their quest to safeguard their children from these constantly shifting trends and looming threats, face an arduous challenge. New research reveals that many children are...
The productivity versus employee wellbeing conundrum
Much has changed in the corporate world and business sector over the past three years, with the biggest trigger for the change being the pandemic. It altered the workplace dynamic and resulted in the introduction of hybrid work models. By Norah Sehunoe: executive...
Cyber-awareness education is a change management initiative
As cyber adversaries continue advancing their tactics, organisations around the globe are at greater risk than ever of being breached. By Rob Rashotte, vice-president: global training and technical field enablement at Fortinet According to recent Fortinet research,...
Effective strategies to counter SA’s crime scourge
South Africans face criminal threats on all fronts. Not only does the country currently have the eighth-highest murder rate in the world but last year also ranked fifth of the global cybercrime density list, according to figures released by cybersecurity firm...
Getting AI right requires the right IT foundations
While the emergence of cloud services meant that organisations of all sizes now had access to powerful computing resources, many hasty and poorly planned migrations meant that they had not put the proper data infrastructure in place from the outset. By Keagan Jordan,...
Does cyber insurance truly mitigate financial risks?
Cyber insurance has many benefits, but also some limitations that CFOs and accounting departments aren't always aware of. Here's how you can protect yourself more comprehensively. The estimated impact of cybercrime on the South African economy is R2,2-billion per...
Protect your data efficiently, no matter where it lives
Protecting your critical business data has never been more important, but for South Africans this can prove challenging in the face of an ever-evolving environment including digital transformation, cyber threats, and national disasters. By Aslam Tajbhai, head of...
Senior Support Engineer (Hyper-V, Exchange, M365) (CPT)
ENVIRONMENT:PROVIDE Hyper-V, Exchange and Cloud Infrastructure Support as the next Senior Support Engineer sought by a dynamic Internet Service & Network Specialist to join its team. You will conduct proactive analysis of system health, architect new solutions...
Senior Systems Integration Engineer
Our client is seeking a Senior Systems Integration Engineer for a hybrid role based in Johannesburg or Cape Town. Key Requirements 5 years' experience.BSc/ BTech/ [URL Removed]Systems Integratio/Software DevelopmentJavaC# & MVC (Bonus)PostilionATM Software...
Business Process Analyst (CPT)
ENVIRONMENT:A cutting-edge Cloud Solutions company is looking for a dynamic Business Process Analyst to take the lead in analysing, designing, and optimising business processes with a strong focus on the customer journey. This role blends systems analysis, workflow...
Senior Support Engineer (Hyper-V, Exchange, M365) (CPT) – Western Cape Cape Town
ENVIRONMENT:PROVIDE Hyper-V, Exchange and Cloud Infrastructure Support as the next Senior Support Engineer sought by a dynamic Internet Service & Network Specialist to join its team. You will conduct proactive analysis of system health, architect new solutions...
Senior Systems Integration Engineer – Western Cape Cape Town Region
Our client is seeking a Senior Systems Integration Engineer for a hybrid role based in Johannesburg or Cape Town. Key Requirements 5 years' experience.BSc/ BTech/ [URL Removed]Systems Integratio/Software DevelopmentJavaC# & MVC (Bonus)PostilionATM Software...
Business Process Analyst (CPT) – Western Cape Cape Town
ENVIRONMENT:A cutting-edge Cloud Solutions company is looking for a dynamic Business Process Analyst to take the lead in analysing, designing, and optimising business processes with a strong focus on the customer journey. This role blends systems analysis, workflow...
Senior Support Engineer (Citrix) (CPT)
ENVIRONMENT:A dynamic Internet Service & Network Specialist seeks a highly experienced Senior Support Engineer (Citrix) to provide a high level of support for user and infrastructure environments ensuring careful and optimal call management and efficiencies. You...
BUSINESS ANALYST at Competent Candidates
An established company with national footprint within the financial sector is seeking to hire a highly skilled and experienced Business Analyst to join their team. This is an excellent opportunity for an professional with strong analytical and problem-solving skills...
IT Support Engineer (Tier 1) at Parvana Recruitment
About our client:Our client was established in the 90's and while headquartered in Cape Town, they do have a large office in Jhb and great global presence with over 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR,...
Senior Support Engineer (Citrix) (CPT) – Western Cape Cape Town
ENVIRONMENT:A dynamic Internet Service & Network Specialist seeks a highly experienced Senior Support Engineer (Citrix) to provide a high level of support for user and infrastructure environments ensuring careful and optimal call management and efficiencies. You...
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