AI, automation take off as expectations shift
Customer expectations are growing amid the transition to all-digital experiences. And employees - who are already stretched thin - are feeling more pressure to meet demand. In response, many business leaders are turning to AI and workflow automation. These are among...
DSA believes SA could double SMME growth
South Africa can easily double the number of small, medium, and micro-enterprises (SMMEs) if sufficient attention is paid to the direct selling industry, says Rajesh Parshotam, chairperson of the Direct Selling Association of South Africa (DSA). A report by the Small...
Health insurers turn to omni-channel CRM
Driven by changes in user behaviour and a strong desire to increase member satisfaction, health insurers are going with what works – a little bit of everything. The percentage of organisations distributing most or all of their communications via multiple media...
MTN calls for binding arbitration
MTN has called for a legally binding arbitration process with the company and the Communication Workers Union (CWU), which could put an end to the current industrial action. This was the message from Ahmad Farroukh, CEO of MTN SA to a delegation representing the striking employees that met with management yesterday afternoon (1 June).
Work dynamics set for change
By 2040 knowledge workers will decide where and how they want to work. This is according to the Smart Workplace 2040 report on the workplace of the future by Johnson Controls’ Global WorkPlace Solutions (GWS) business, which describes how in 25 years’ time work will be seen as something workers do, rather than a place they commute to each day. Work patterns will be radically different compared with today, with no fixed place or timetable. Instead, a new generation of workspace consumers will choose their workplace based on an often fluid work schedule.
SA is open for business
As South Africa prepares to host the World Economic Forum on Africa this week, Minster in the Presidency Jeff Radebe says the country is open for business. Among the measures that will be addressed in the coming weeks are a review of the new visa regulations. A...
The rising cost of a security breach
The average consolidated total cost of a data breach is $3,8-million, representing a 23% increase since 2013. This is one of the findings of the Ponemon Institute’s annual Cost of Data Breach Study: Global Analysis, sponsored by IBM. The study also found that the...
Cellular-embedded devices set to surge
More than 112-million non-smartphone connected devices (mobile PCs, tablets and mobile hotspot devices) will be sold worldwide in 2015, up 5,6% from last year, as demand for ubiquitous Internet access for mobile, social and information drives greater adoption,...
More bad news for PC shipments
Worldwide PC shipments are expected to fall by -6,2% in 2015, according to the International Data Corporation (IDC) Worldwide Quarterly PC Tracker. This will be the fourth consecutive year of declining volume as the PC market continues to struggle with competition...
Telkom rolls out 50Gb broadband bundles
Telkom has become the first broadband provider in South Africa to offer 50Gb broadband bundles for R699 across four broadband technologies. The broadband bundles will be available to retail customers over Telkom’s FTTH, LTE-A, LTE and XDSL networks from today (1 June 2015). The new 50Gb broadband bundles will be available on 24-month contracts and will include a WiFi enabled router. In addition, customers that take up the Fibre or XDSL offer will receive a DSTV Explora Decoder, while stock lasts.
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