Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
AI, cybersecurity drive SMB market
The small and medium-sized business (SMB) market is witnessing a growing emphasis on artificial intelligence (AI) and cybersecurity, with telecom service providers increasingly focusing on small office/home office (SOHO) businesses as the next key target. As AI and...
World leaders call for renewed global collaboration in the Intelligent Age
Klaus Schwab, World Economic Forum founder and chairman of the board of trustees, has called on the global community to rise to the moment with "constructive optimism". Opening the 55th annual meeting, Schwab urged stakeholders from all sectors – government, business,...
Evolving DevOps models set to formalise the developer process
The evolving DevOps landscape in 2025 will prioritize centralized developer portals, enhance integration expertise to drive enterprise digital transformation. With platform engineering playing a pivotal role, businesses are poised to overcome production...
Dubai chocolate lovers fall victim to scams
Consumers across the world are eager to indulge in Dubai’s luxurious chocolate – but cybercriminals are exploiting this trend to deceive unsuspecting buyers. Kaspersky experts have uncovered a series of scams related to the growing demand, ranging from impersonating...
Galaxy S25 puts AI centre stage
Samsung unveiled the Galaxy S25 series of phones at Unpacked 2025 event this week. Anisha Bhatia, senior technology analyst at GlobalData, offers her view: Samsung's Galaxy Unpacked 2025 event emphasized the significance of software and AI capabilities over hardware...
Professional development more vital than ever in age of AI
This year’s International Day of Education (Friday 24 January) spotlights the theme “AI and education: Preserving human agency in a world of automation”. The day emphasises the transformative power of education in fostering social impact through personalised digital...
SARS embraces AI to boost efficiency
Kathy Gibson reports from the Microsoft AI Tour – Paying tax and submitting returns has become a relatively easy process for most South Africans. This is due largely to the fact that the South African Revenue Services (SARS) is embracing artificial intelligence (AI)...
Microsoft to equip 1m SA youth with AI, cybersecurity skills
Kathy Gibson reports from the Microsoft AI Tour – Microsoft will train one million young South Africans in useful digital skills within the next 12 months. Lillian Barnard, president of Microsoft Africa, today told delegates at the Microsoft AI Tour in Sandton that...
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Leveraging AI to drive operational improvement
Companies are using artificial intelligence (AI) as a tool to generate value. This is hardly surprising given the rapid push to modernise systems and embrace digitalisation over the last two years. Organisations are therefore likely to increase their AI investments as...
Ford operates 3D printers autonomously
At Ford's Advanced Manufacturing Center, Javier is tasked with operating the 3D printers completely on his own. He is always on time, very precise in his movements, and he works most of the day - taking only a short break to charge up. The robot on wheels from...
Broadcom solutions accelerate client value on new z16 mainframe
CA Southern Africa, the sub-Saharan representative of Broadcom, has announced the global technology leader's expansion of opportunities for organisations to acquire greater value from the company's advanced AI, security, and hybrid cloud solutions with "Day One"...
Applications open for the second cohort of Google for Startups Black Founders Fund for Africa
Google has announced that applications for the second cohort of the Google for Startup Black Founders Fund for Africa are now open. Following the success of the first cohort last year, Google will increase its commitment with an additional $1-million in funding, and...
Planet42 triples size of its socially-inclusive business
Planet42, a car subscription company that puts cars in the hands of people, has seen exponential growth with a tripling of vehicle acquisitions over the last 12 months. The company has purchased 10 000 cars since its inception, providing hardworking, deserving...
Commvault expands West and Central African operations with new appointment
Commvault has appointed Rasheed (Ola) Jimoh as senior director for West and Central Africa (WCA), expanding the company's presence in this strategically important region. Jimoh is tasked with leading Commvault's business and operation in the WCA region. Jimoh has over...
How is NaaS different from a lease?
Many people think of Network as a Service (NaaS) without the managed services component as simply a lease of the hardware and software. By Mandy Duncan, Aruba country manager, South Africa However, there are some key differences. Each implementation and experience...
How to stop creativity and innovation in its tracks
How could we craft a company that destroys and stifles creativity and innovation? The sort of company where Dilbert, the comic strip character, works. By Jake Sheperd, Synthesis co-founder, technical director and hero builder Surely knowing how to create and encourage...
AI tech to predict climate change
Climate change and the accelerated occurrence of natural disasters could arguably be one of the greatest threats facing humanity. By Junaid Kleinschmidt, head of AI and advanced analytics at Altron Systems Integration Just in the last few weeks, we have seen the...
Interactive chatbots solve actionable BI challenges
One of the biggest challenges faced by organisations after they have invested large sums of money into business intelligence (BI) tools, is ensuring that key actionable insights end up in the hands of the people who need it to make important decisions. This is...
Test Automation Specialist- 2553 – Gauteng Pretoria
?? Test Automation Specialist Wanted!Location: South Africa (Pretoria) | Type: Contract | HybridAre you a QA game-changer ready to build flawless automation frameworks and push quality to the next level??? Your Core Skills:? Proven mastery in test automation tools:...
SAP FI/CO Consultant
The SAP FI/CO Consultant will play a key role in the configuration and delivery of SAP Financial Accounting and Controlling solutions as part of the SAP S/4HANA (RISE Private Cloud) upgrade and transformation programme. This role involves full-cycle implementation...
Senior Database Developer
JOB PURPOSEDesign, develop and maintain high performance scalable and secure database solution in order to ensure successful and efficient database solutions meeting the business requirements.KEY PERFORMANCE AREAS: Requirements gathering - through engagement with...
SAP FI/CO Consultant – Gauteng Pretoria
The SAP FI/CO Consultant will play a key role in the configuration and delivery of SAP Financial Accounting and Controlling solutions as part of the SAP S/4HANA (RISE Private Cloud) upgrade and transformation programme. This role involves full-cycle implementation...
Senior Database Developer – Gauteng Centurion
JOB PURPOSEDesign, develop and maintain high performance scalable and secure database solution in order to ensure successful and efficient database solutions meeting the business requirements.KEY PERFORMANCE AREAS: Requirements gathering - through engagement with...
Lead Python Software Developer
A fintech company committed to making life simpler and more secure for African communities through innovative financial and technology solutions is seeking a Lead Software Engineer who will spearhead new projects, take a leadership role in decision-making, and help...
SAP Basis Administrator
The SAP Basis Administrator will provide technical administration and support across the SAP landscape for the ECC6 to S/4HANA (RISE Private Cloud) upgrade and related systems such as SuccessFactors, GRC, and Ariba. The role includes system installation,...
Lead Python Software Developer – Gauteng Johannesburg
A fintech company committed to making life simpler and more secure for African communities through innovative financial and technology solutions is seeking a Lead Software Engineer who will spearhead new projects, take a leadership role in decision-making, and help...
SAP Basis Administrator – Gauteng Pretoria
The SAP Basis Administrator will provide technical administration and support across the SAP landscape for the ECC6 to S/4HANA (RISE Private Cloud) upgrade and related systems such as SuccessFactors, GRC, and Ariba. The role includes system installation,...
Data Specialist at AfriGIS
Data Specialist Introduction We are seeking a Data Specialist who will bring deep technical expertise and strategic oversight to ensure optimal data management and utilisation. This role requires a highly skilled professional with extensive experience in data,...
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