Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
Average take-home pay at an all-time high
The upward momentum continued in September 2024, as the average salary surpassed the R17 000 mark, the highest level since the inception of the BankservAfrica Take-home Pay (BTPI) series. Recent developments in the economy have given a boost to salary earners and...
African CEOs see GenAI as key challenge, opportunity
Kathy Gibson reports – Generative artificial intelligence (GenAI) is seen as one of the top opportunities and risks for businesses in Africa. This is one of the headline findings of the inaugural KPMG Africa CEO Outlook, which finds that GenAI is seen as a useful tool...
Why it’s hard to safely deliver value from AI
A Gartner survey of 451 senior technology leaders in the second quarter of 2024, found that 57% of CIOs said they are tasked with leading an AI strategy in their enterprise. However, four emerging challenges are making it difficult for CIOs to deliver value with AI....
Government optimism on GenAI outpaced by ability to deploy
Government agencies lag well behind other sectors in the adoption of generative artificial intelligence (GenAI), however, 60% of government respondents believe GenAI will drive innovation - and those that have begun using it are already seeing improvements in employee...
What kind of salary increase can you look forward to?
South Africans can look forward to an average salary increase of 6% in 2024/2025. This is the word from Dr Mark Bussin, master reward specialist and executive committee member of the South African Reward Association (SARA), who says: “There is a glimmer of hope...
Google, ALX host hardware hackathon
Google has partnered with ALX South Africa to kick-off the sub-continent’s first Hardware Hackathon on 1 November at ALX’s hub in Braamfontein. Looking to foster innovation in the hardware and networking industry, the initiative is part of Google’s broader outreach...
The metaverse, NFTs and the New World Order
The transformative power of the metaverse, blockchain, and NFTs are revolutionising product authenticity, digital ownership, and the convergence between real-world and digital assets. This is the word from Evan Luthra, tech maestro, non-fungible token (NFT)...
Datatec celebrates 30 years on the JSE
Datatec is celebrating its 30th anniversary of being listed on the Johannesburg Stock Exchange (JSE) which its CEO, Jens Montanana, says is a significant milestone that underscores the company’s growth, innovation, and resilience. Since its listing in 1994, Datatec...
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PWC releases new Africa VAT Guide
PwC Africa has released the seventh edition of its Africa VAT Guide, comprising updates on VAT regimes in 41 African countries. With the theme of "Moving towards a united Africa", this edition is focused on Africa's journey into the future and how different countries'...
Regtech takes centre stage in digital transformation
Regulatory technology or regtech is starting to play a crucial role in ensuring digital transformation projects are not only successful, but fully compliant too. Andrea Tucker, head of research & development and strategic projects at e4, notes that while regtech,...
The future of retail is digital
E-commerce has gone from strength to strength in South Africa over the past year off the back of the Covid-19 global pandemic and rapidly accelerated digitisation. In fact, findings from World Wide Worx' Online Retail in South Africa 2021, found online retail in South...
Paymenow joins forces with Shoprite
Home-grown start up Paymenow is now offering its 50,000+ users the ability to buy food from Shoprite directly in the Paymenow app. The company has expanded its offerings, just more than a year since it launched as a customised solution to offer South Africans...
The 5 V’s of big data
Paying attention to the five Vs (volume; velocity; variety; veracity; and value) of data is critical if a company is to derive strategic value from its big data. With these informing the decision-making process, an organisation can transform into a data-led...
Value-chain risks a ‘ticking cyber-bomb’
Supply chain attacks have proven very successful in recent years. Amid increased digitisation, including at government and public services, organisations are more vulnerable to these types of threats than ever before. However, there is still no global policy response...
WFH and the business of cloud
In light of the lockdown caused by Covid-19, businesses were forced to have their staff work from home (WFH). In turn, employees, and the businesses they work for have been more susceptible to security risks, as they accessed data at the edge. Working from home in...
NTT doubles down in the MEA region
NTT, the parent company of Middle East and Africa (MEA) IT services provider Dimension Data, is increasing its commitment to the MEA region. Dimension Data (MEA), with headquarters in South Africa, currently employs nearly 12 000 people and was acquired by NTT in...
Rifumo wins R1m in #GSAW campaign
After a 12 month campaign, founder and CEO of ProfitShare Partners Andrew Maren is has announced that the winner of the R1-million cash prize in the Get South Africa Working (#GSAW) campaign is IT firm, Rifumo Holdings, led by owner Thompson Mpenyane. Says Maren: "Get...
SAS honours global partners
To successfully adapt and reinvent business decisions amid the uncertainty of the past year, organisations have leaned on support from their partner ecosystems. Together, SAS and its SAS Partner community have collaborated to find new answers to customers' toughest...
Front-End Developer at Parvana Recruitment
About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling...
FinOps Analyst at Parvana Recruitment
About our client:Our client is a leading global payments company who is building on their demonstrated success of transforming the payments landscape. Join this winning team to enhance your career and have a really enjoyable work environment. This client invests...
Software Engineer – Gauteng Johannesburg
Hire Resolve's client is seeking an experienced Software Engineer with solid Python skills to help power the technology behind a growing fintech and direct selling organization. You will work across internal systems and customer-facing tools, enabling over 50 000...
Software Developer II (Contract Role) – Gauteng Randburg
Skills Windows 7, XP, 2000 and Linux, UnixLanguages: C, C++, JAVA, C in Linux and UNIXFrameworks: Hibernate, Spring , Spring Boot, MVC, Rest API, Micro Services, React, Angular, CLI, GWTApplication Server: Jboss 7.1, Tomcat-8, Glassfish 4, Weblogic, IBM WPS 8.5Web...
Software Developer at Datonomy Solutions – Gauteng Sandton
About the RoleWe are looking for a skilled and versatile Software Developer to join our dynamic team. The ideal candidate will have strong expertise in Java and related technologies, with experience designing and building enterprise-grade applications using modern...
Software Developer – Senior (.Net) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client, a specialised IT firm, partners with organisations to tackle substantial enterprise-level business, system, or project challenges. Their approach combines a proactive "start-now" philosophy with agile development and just-in-time design...
Project Manager at Parvana Recruitment – Western Cape Cape Town
About the Role:As a Project Manager, you will play a pivotal role in steering the successful execution of software development projects through the entire Software Development Life Cycle (SDLC). You will be responsible for meticulous project planning, resource...
Digital Implementation Specialist (Senior) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a global leader in digital marketing and client reporting solutions, empowering financial professionals to enhance data-driven decisions. With operations spanning four continents, they are rapidly expanding their team worldwide. Serving...
Business Analyst at Parvana Recruitment – Gauteng Johannesburg
About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling...
Front-End Developer at Parvana Recruitment – Western Cape Cape Town
About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling...
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